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Business Profile

Car Wash

Tidal Wave Auto Spa

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Car Wash.

Complaints

This profile includes complaints for Tidal Wave Auto Spa's headquarters and its corporate-owned locations. To view all corporate locations, see

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Tidal Wave Auto Spa has 5 locations, listed below.

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    Customer Complaints Summary

    • 4 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/04/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On May 10, I requested cancellation in person with a Tidal Wave team member at the Crestview, FL location. Despite this, I was still charged for another month. I disputed this charge with my bank and successfully received a refund of the $48.12 that was incorrectly billed after my cancellation request.

      I submitted another inquiry through the Tidal Wave website regarding my membership cancellation and received two separate emails with support ticket numbers #182237 and #182463. Receiving multiple tickets immediately raised concerns, but I proceeded in good faith and waited the 7-10 days stated in your response.

      However, my membership cancellation has still NOT been confirmed. I do NOT wish to continue this membership.

      I want confirmation from Tidal Wave that my membership HAS been cancelled and I will not be charged again.

      To be clear, my business was conducted at the Crestview, FL location, not Pace, FL. However, the Crestview location is not listed in the BBB dropdown menu.

    • Initial Complaint

      Date:05/16/2024

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      FEB 2024 I WENT IN FOR A CAR WASH, THEY SOLD ME AND MY WIFE ON SEPERATE VEHICLES A $12.00 ONE TIME MONTHLY CAR WASH. THEN THEY CHARGED OUR BANK ACOUNTS THE NEXT SEVERAL MONTHS 24.98 FOR THE SERVICE FOR WHICH I NEVER SIGNED UP FOR. THEY WILL NOT REFUND THE MONEY OR DO ANYTHING ABOUT THIS. WHAT THEY DID WAS ILLEGAL, FALSE AND BAIT AND SWITCH TACTIC. THEY STOLE MONEYY FROM OUR INDIVIDUAL BANK ACCOUNT AND WE WANT IT ALL BACK.

    • Initial Complaint

      Date:03/09/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Went through car wash with light bar attached. No signs nor was I told that light bar couldn’t go through. An employee came out to talk to me and did not mention the light bar. As I went through the car wash the light bar was ripped off and dented, it also dented the top of my hood. They refused to give any compensation nor provide footage of the incident. When I went to speak to them, I was rudely told they wouldn’t do anything and they were not liable. Despite there being no verbal or written communication about the light bar going through the car wash.

      Business Response

      Date: 03/09/2023

      It is unfortunate that this light bar was damaged but the welcome sign entering the wash is very clear in stating: Our was is very safe, however we cannot be held responsible for #5 down is aftermarket accessories and #9 non factory installed items including paint. 

    • Initial Complaint

      Date:01/30/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date almost a year ago
      I visited the business, they were busy. It was Friday afternoon, the attendant working car wash was on phone. He failed to properly direct me into the mechanism that pulls car, & as a result my tire was ruined! However he assured me I was good, I’m sure it may have appeared that way. However I pulled out, pulled directly into ******** **** next door. By the time I got through the drive thru my tire was on the rim!!! I parked, got spare on, once we got home I called, emailed, no reply! Posted a review on a site and was contacted. Advised to get 3 estimates, they were supp to refund me, I submitted the receipts within 2 weeks, I modified my review, and never heard back from them! What’s bizarre is like another person posted, I stopped in person, was told new mgr had taken over, wasn’t aware, resubmitted estimates, and never heard back! Due to illness I gave up…. It seems like a regulus thing they do!

      Business Response

      Date: 02/13/2023

      This location did not open until 3/2/2022 and the earliest record of any incident occurring at this wash was in May of 2022. If the complainant could provide a better timeframe, I could investigate the incident and know more about what took place and respond accordingly. 

    Tidal Wave Auto Spa is NOT a BBB Accredited Business.

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