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Business Profile

Essential Oils

Deep South Fragrance, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Essential Oils.

Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 6 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/20/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Placed order on fragrance oil 3/4/25 for total of $129.61. I received a partial order (2small bottles valued at around $8.50). I kept emailing the company about the rest of my order and they replied a few times. Once saying they were moving to a bigger warehouse so they were backed up; another time she said my order was expected to ship the following week. I still have not gotten my order and they quit responding to emails. They had a phone number online that I tried to call but no one never answered. Now the phone number has been removed. I just want my money back for the part of the order I did not receive. I went to their ******** page and many people have the same issue. I have proof of the order and the emails if needed

  • Initial Complaint

    Date:05/27/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order in February and have yet to receive the order now being almost June. Several attempts to contact the business has led to nothing. Still no order or a refund. Now they remove my information and order history to attempt to cover up their behavior.

  • Initial Complaint

    Date:05/20/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order with Deep South on April 13, 2025. I received 4 of the 9 fragrance oils. I emailed May 1st to check on the status of my remaining order. They responded by telling me that they had changed over their systems and things were taking time. I emailed again on May 9th, May 16th and May 19th. There is no phone number to contact them. I also sent 3 separate messages through their website asking for someone to contact me to resolve the issue. No one will respond to my emails. I have asked for a refund or the remainder of my order. I do have the emails, but all of the files tell me they are too large to upload.

  • Initial Complaint

    Date:05/04/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On April 4, 2025 at 7:16am I placed an order with Deep South Fragrance Company for Room Spray Base in the amount of $******. O had not received a confirmation of shipping so on April 17, 2025 I emailed them to check on my order, I received no response. On April 22, 2025 I contacted them again and still no response. On May 4, 2025 I sent an email again and no response. I went to their ******** page to try to contact them and saw a post where they have done this to dozens of people. The have taken their money and not responding our fulfilling orders. This is hurting my business and I have lost more then ****** in sales because of this. I just want a refund on my money that they stole from me.

  • Initial Complaint

    Date:04/05/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased from business February 6, 2025. Today is, April 5, 2025 still waiting on three bottles of a ptetty decent size order of fragrance oils. This company is dishonest. They will print ypur **** label and not send ypur package. Email after Email and being lied to , and now no response. But i have paid you, so why not send me what im owed? I waited 6 months before I ordered from this company again, because sadly it wasnt the first time. But, I get it...but, stated hired help things corrected, clearly dishonest again. Just send the products, people have paid for. Thanks.

  • Initial Complaint

    Date:04/02/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order with Deep South Fragrance Company on March 4, 2025 in the amount of $87.42 - order number *****. Their website stated that they have a 2-8 business day process time. I own a candle business and am dependent on receiving supplies in a timely manner to effectively run my business. I hadn't received my order by March 20th, 2024, so I sent an e-mail inquiring about shipping time, with no response. I sent another e-mail on March 24th requesting a refund, I also received no response. I had to make an order with another candle supply company at this time and no longer needed my order since it still had not shipped. I sent another email on 4/1 and have not received a response from the seller. I would like a full refund at this time, but the owner is not responding to my emails and inquiries.

Deep South Fragrance, LLC is NOT a BBB Accredited Business.

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