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Business Profile

Tutoring

SolutionInn, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tutoring.

Complaints

Customer Complaints Summary

  • 22 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/12/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was presented with an option for a free trial, and was prompted to input my debit info; so far, nothing out of the ordinary. I input my info, and it immediately charges me. I go to cancel the subscription and there is no method to do so. Not only have I been charged, I was charged without authorization, and have no way to remove my card.

    Business Response

    Date: 12/28/2022

    Thankyou for contacting solutioninn.



    We've tried to pull the complainer's data using the name and email available on this page but unfortunately, there is no information available in our database.



    We kindly ask you to provide customer's email address registered on our website or first four and the last four digits of credit card number so we can facilitate him in our earliest convenience.



    Looking forward to your response.

  • Initial Complaint

    Date:12/05/2022

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    SolutionInn will not deactivate my account as requested on several occasions. I've filed several complaints with the company regarding being charged for a service that I am not using. My account has been pending deactivation for months and I'm still being charged.

    Business Response

    Date: 01/13/2023

    Thanks for contacting solutionInn. 

    We sincerely apologize to any inconvenience caused by us to complainer. 

    However, the complainer's account has been canceled along with the membership charged to him has already been refunded. 

    Please see the attachment 

SolutionInn, LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

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