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Business Profile

Ticket Brokers

Etickets.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Ticket Brokers.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/06/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Thank you for your message regarding complaint ID #********.

    I would like to confirm that my ticket purchase was made through *************, not *********************. I initially selected the wrong business by mistake.
    Attached are three email messages from ************* that show my communication with them regarding this purchase. I hope this helps clarify the source of the transaction.

    Please let me know if you need anything else to proceed with the complaint.

    Customer Answer

    Date: 08/06/2025

    On 06/28/2025 purchased two tickets for a Metropolitan Opera performance from eTickets ********** and paid $413, 95. However, I received two tickets worth only $160, and the seats were much worse than originally shown at purchase.I contacted their support multiple times. They refused to escalate the complaint to management and claimed that their own listed contact email ******************************* is not theirs. I attached a screenshot from their website proving that this is their listed contact.This is a clear case of misrepresentation. I am requesting:1. A refund of the price difference.2. Compensation for emotional distress and inconvenience.Please help resolve this issue.

    Business Response

    Date: 08/07/2025

    We're very sorry to hear there is some confusion regarding our website and the client's purchase. It should be noted that the client contacted the wrong email, as per their own proof documents. Attached is our contact information found on our website FAQs. Our records do confirm that the client contacted about their concerns and we addressed them multiple times but they do not seem to understand fully. The client was indeed provided alternate tickets to what they purchased : the client received a one-row upgrade (Row F) compared to what they purchased (Row G), which is outlined in our policies as possible. Our website is a secondary marketplace, where sellers can list tickets for sale. We do not set the pricing of any tickets on our website and we disclaim 1) at the top of our main page, 2) during checkout and 3) within our policies that prices may be above or below the face value of the ticket. Documentation also attached. What the client agreed to pay on our website, the Market Value, will not match the payment information on the ticket, the Face Value. The client agreed to all purchase information, including payment details and we have advised them multiple times that there is no error with the purchase or tickets they were provided. The event took place and tickets were valid in accordance with our policies. There is no refund eligibility on this order as, again, there is no error. 

Etickets.com is NOT a BBB Accredited Business.

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