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Business Profile

Tax Return Preparation

Virtual Tax Consulting LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tax Return Preparation.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:07/09/2024

    Type:Product Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The *** released payment to third party bank May 22, 2024. The tax preparer printed out my return on June 3rd. He said he sent the check out via regular mail and I never received it. I contacted the 3rd party bank and was notified the check was cashed on June 3rd. I reside in ************ the preparer reside in *******. He told me he stopped payment and would wire me the refund. Then he stated he could not wire but could send me weekly payments. I was owed 6,400$ he sent 5, 000. He has yet sent the rest of payment and stopped texting and answering phone calls.

    Customer Answer

    Date: 07/12/2024

    The Irs released payments on may 22, 2024. The Tax prepared issued a check on June 3rd. I never received it. When I contacted the preparer he claims he was out of town and would look into it once he returned.  June 8th I still have not received payment  the Tax preparer claims it was lost in the mail. I called the Irs and they gave me the number to the third party bank . I contacted green dot and they notified me the check had been cashed on June 3rd 2024. I contacted the preparer and he assured me that was not the case and it was lost in the mail and he would just stop payment on the check and wire me the money. When it was time to wire he stated his bank had issues with the wire transfer and that he would Zelle me weekly payments because his bank only allowed him to send max 2500 a week. So June 12 and June 17th he sent 2500 then disappeared after that my refund amount was 6430. In which I only received 5000 of.

    Customer Answer

    Date: 07/12/2024

    The two transfers

    Business Response

    Date: 09/14/2024

    The refund was sent to the client.

    Customer Answer

    Date: 09/17/2024

     
    Complaint: 21941728

    I am rejecting this response because:
    Only 5000 of the total was sent. Also there was fraud on the preparer end in which my signature was forged 
    Sincerely,

    ********************

Virtual Tax Consulting LLC is NOT a BBB Accredited Business.

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