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Business Profile

Restaurants

Darden Restaurants, Inc.

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Darden Restaurants, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Darden Restaurants, Inc. has 1372 locations, listed below.

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    Customer Complaints Summary

    • 212 total complaints in the last 3 years.
    • 82 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/15/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had noticed I had a charge on my Debit card from this business and they were located in *********** the charge was dated 03/03/2025 for $ *****.I seen this charge when I checked my statement I contacted the restaurant by telephone on Sunday 5/04/25 and spoke with a manger named *** and explained that I had this charge appear on my card statement and I have never been in ******** ga. *** ( manager) took all the transaction info, my name phone number ect and told me he would locate this and take care of it when I asked if he could just please refund the charge as I was going through medical treatment for a very bad illness and traveling to *****. And he said he would take care of it. However in almost 2 weeks I've never gotten not refund, no phone calls and anytime I call the restaurant the person answers the phone and I ask for a manger or *** she will ask what is my name and what's it in regards to I'll explain it and then they pute on hold and no one ever comes back to the phone and on 2 occasions someone picked up and hung up on me. I am including a screen shot showing dates and times of my calls in an attempt to get back in touch with management to get this resolved but neither *** or other manger will come to the phone I'm just put on hold and no one ever comes back. I ask that this please be resolved and refunded please.

      Business Response

      Date: 05/19/2025

      Our Guest Relations will communicate with the operations leadership and follow up with the guest within the next 48hrs.

    • Initial Complaint

      Date:05/10/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered ribs and shrimp serve bought salmon and then argued with us that she was right and us wrong and claimed she could not see across booth of 3. **** *. Server cheddars *******************. Mine went home in boxes as the rest of the family was done eating while I sat and watched them.

      Business Response

      Date: 05/12/2025

      We apologize for the error with you meal, more importantly, with how things were handled that day.  We've emailed you at the email address provided with the complaint and we look forward to helping you.  Our apologies again.

    • Initial Complaint

      Date:05/04/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I will preface my complaint with this: My family eats at The Olive Garden at least once/month at locations nationwide because of the amount of traveling we do. Thus, we have certain expectations w/ food quality and service--typically, both are stellar. However, we dined at the ******, Ca. location yesterday, and the food served was inconsistent with the quality we are accustomed to receiving. My seafood ******* pasta was undercooked, as was my wife's cheese ravioli. Further, the salad we ordered was not enough to feed the three of us. We asked for another and the server returned w/ less. We never got to ask for a third salad to cover our appetite. What's frustrating is that the restaurant was not that busy.

      Business Response

      Date: 05/20/2025

      I have concerns about this complaint -- I don't see my previous responses in this case. Our manager did speak to this guest but the guest was unable to provide the date of visit, credit card information, or receipt. Our manager searched on the date of 5/5 and a month previous and we do not have that check number. It is very possible that it was not that location, but the guest has not returned repeated calls from the manager. 

      Business Response

      Date: 05/21/2025

      I have concerns about this complaint -- I don't see my previous responses in this case. Our manager did speak to this guest but the guest was unable to provide the date of visit, credit card information, or receipt. Our manager searched on the date of 5/5 and a month previous and we do not have that check number. It is very possible that it was not that location, but the guest has not returned repeated calls from the manager. 

    • Initial Complaint

      Date:04/22/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a meal online and paid with a giftcard. When I arrived at the restaurant, I was told they didn't have my order in stock and I asked for a refund. Not only did i not get a refund, but my entire giftcard balance was depleted. I have contacted Longhorn multiple times without resolution.

      Business Response

      Date: 04/22/2025

      Our Guest Relations will communicate with the operations leadership and follow up with the guest within the next 48hrs

    • Initial Complaint

      Date:04/18/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      General Manager. Angry Combative Risk/worry of harm to food when correcting error. Racist or overly upset over minor complaint escalated due to his anger

      Business Response

      Date: 04/23/2025

      Our Director of Operations has followed up and we have issued a full refund to the guest. 

      Customer Answer

      Date: 04/24/2025

      The Business response says I received a full refund. I have not. 

      Customer Answer

      Date: 04/24/2025

       
      Complaint: 23224176

      I am rejecting this response because:

      The Business response says I received a full refund. I have not. 

      Sincerely,

      ****** ********

      Business Response

      Date: 04/24/2025

      I apologize for the delay, our restaurant team did submit the refund which was initially rejected due to a system issue. I have had it reprocessed today so the guest should see the refund within a few business days. I am also sending an electronic gift card as an apology for the inconvenience.  

    • Initial Complaint

      Date:04/13/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Visited bahama breeze last night with some family that was visiting in from out of town. **** was my server that was not present. When food came it was not eatable. Try to talk with the manager *****, Is very rude manager. He should not be a manager at all.He knows nothing about problem solving or conflict resolution.Not that I was giving him a conflict.I was just airing the issue with the food that arrived at our table. He walked away from me twice told **** was rude twice stood at the doorway, held it open for him.Terrible terrible experience. I ended up speaking with ******* the assistant manager. ******* was very approachable.Understand conflict resolution and problem solving. Not sure why he is not the manager but I hope you will look at him a bit more closely to make him one. ***** should not manage anyone. ***** left me very upset and shaking from the emotional turmoil that I had to suffer dealing with him.

      Customer Answer

      Date: 04/17/2025

      ****** restaurant is the corporate office for bahama breeze. And can be reached at ******************************
      *****************
      Get Directions
      ************

      Business Response

      Date: 05/21/2025

      Hi ******,
      Thank you for sharing your experience with us. We are very sorry to hear about the experience you had last night while hosting family from out of town. We would have wanted it to be a relaxing escape and regret hearing about the initial conversation you had with one of our managers. Thankfully, it sounds like *******, one of our other managers, was able to step in and provide a more positive experience.We will be addressing things with the team and thank you for this opportunity.

    • Initial Complaint

      Date:04/09/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Yesterday we ordered food at our local Longhorn steakhouse restaurant via the online app. We ordered 2 rib slab dinner meals that came with 2 sides. Along with an outlaw ribeye (priced at $35), and a filet mignon priced at $30. We ordered these steaks medium. When they arrived, they were well done. These items are priced on the higher end & all we expect is accuracy with the steak temperature. Not rudeness and push back from so-called management. I called the manager, was left on hold for forever. She finally got on the phone and was very rude offering me only $25 even though both steaks were well done. It was a horrible experience. Id like to be refunded for both steaks at full price. Thank you!

      Business Response

      Date: 04/21/2025

      Our Guest Relations will communicate with the operations leadership and follow up with the guest within the next 48 hrs.

    • Initial Complaint

      Date:04/08/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On March 16 at 4:40pm I placed an Olive Garden Delivery order. Usually i do pickup orders quite frequently but this time i decided to try out delivery. Once my order arrived, i found out they didnt even include my entrees. In the bag was only soup and breadsticks - which are usually free anyway. I was so upset and tried to call Olive Garden but no one answered. I filled out the survey and left a negative feedback, then like a week or two later i just checked my email spam and saw the manager sent me a $40 gift card. This actually made me more upset. My order was $90.69 so a $40 gift card doesnt even cover half of that. I dont want a gift card, I want a refund for the order because this whole situation was absolutely ridiculous. Please take the gift card back because I do not want it.

      Business Response

      Date: 04/23/2025

      A refund was processed for this guest on 4/14/25 for the full amount. 

    • Initial Complaint

      Date:03/30/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My daughter and I went to this restaurant and the server was nonchalant, dry, and unfriendly. I asked the manager ****** ****** if we could have another server but she stated " We do not discriminate and our servers are all trained the same way". I advised her I mentioned nothing about discrimination and advised her that the server was unfriendly, nonchalant, and did not seem to want to serve us and would just like another server. ****** proceeded to make the same statement about discrimination, which I was confused about. ****** proceeded to argue with me and I advised if I could have her boss's name (******), she provided a card with some writing on it. ****** did not provide us a solution except for us to either leave or keep the server we have. I am still confused if I asked for a different server a customer would either have to leave or suffer with an unfriendly server. ****** advised this is Longhorn policy.

      Business Response

      Date: 03/31/2025

      Our Guest Relations will communicate with the operations leadership and  follow up with the guest within the next 72hrs.

    • Initial Complaint

      Date:03/19/2025

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had been served undercooked spongy chicken when I ordered chicken scampi on 03/16/2025 . I notified the manager , ****** *******, placed on my receipt that I was supposed to get a $20.79 refund that I need to get this money placed back on the debit card I used for this dinner. However, when I called on 03/19/2015 I was given the run around and refused to be given the mutual respect of this so called manager discussing with me my refund. I had complete diarrhea of loose stools 10x in 24 hours from Sunday and Monday due to eating this undercooked chicken

      Business Response

      Date: 03/20/2025

      Our manager submitted a refund as promised yesterday (March 19th).  Please allow several business days for the refund to appear on your online statement. 

    Darden Restaurants, Inc. is NOT a BBB Accredited Business.

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