Business ProfileforHoller Honda

On December 26, 2023 I purchased a pre-owned certified Honda Pilot SE from Holler Honda in *******, **. On March 12, 2024, I took the vehicle to our local Honda dealer (Love Honda, *********, **) for the first oil change (it should be noted that I live nearly 2 hours from Holler Honda, so it is not feasible to have my vehicle serviced there). The service department staff at Love Honda advised me that my vehicle was overdue for replacement of brake and transmission fluids and this work should have been done by Holler Honda as part of the certification process. They further advised me that this work is required at ****** miles. **** I purchased the vehicle, it had over ****** miles on the odometer and it now has ****** miles on the odometer. I scheduled the work for the following Tuesday (March 19, 2024) at Love Honda. In the meantime, my husband emailed our Holler Honda sales manager (***************************) advising him of this and requesting reimbursement. He did not receive a response. Love Honda performed the work on the vehicle on March 19, 2024 (receipt attached). My husband emailed the receipt in the amount of $503.39 to **************** requesting reimbursement. **************** left me a voice mail message indicating that Holler would not be providing reimbursement. My husband emailed Holler Honda General Manager, ***********************, requesting reconsideration. He has not received a response. **** I purchase a certified pre-owned vehicle, I expect to receive it with all necessary maintenance performed.