Complaints

This profile includes complaints for The FAB Law Firm's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  The FAB Law Firm

  13495 Veterans Way Orlando, FL 32827

• 

  The FAB Law Firm

  111 N Orange Ave 800 Orlando, FL 32801

• 

  The FAB Law Firm

  801 International Pkwy 5th Floor Heathrow, FL 32746

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/11/2025

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a formal complaint against **************** for unethical conduct during my child custody case. As a client, I trusted this firm to represent me with integrity. Unfortunately, my experience has been marked by deceptive practices, lack of accountability, and financial mismanagement.On April 11, 2024, I contacted Ms. ******************** to confirm her role as my attorney. She falsely assured me she would be involved, but I was assigned attorney ***** *******, who provided ineffective representation. I paid an initial retainer of $5,000, but this was quickly exhausted. I was then charged an additional $5,000 on July 12, bringing the total to $10,000 before ************ the case progressed, Mr. ******* left, and attorney ****** Block took over. Despite my repeated requests, the firm never ordered critical documents from the opposing party, downplaying their importance. In late June 2024, I was reassigned to attorneys ****** *** and ***** ******, the latter of whom managed mediation. During this period, the firm demanded an additional $11,000, with no meaningful legal work done to justify the charges.When I requested an itemized breakdown of trial preparation costs, the firm said this would only be available after billing. This response was unprofessional. I also received no updates on my case despite repeated inquiries.I eventually stopped payments and withdrew from the firm on September 6, 2024. Despite this, **************** charged an unauthorized $2,500 to my account on September 27, 2024. After disputing the charge, I was promised a refund of $2,300, but it was reduced to $1,000. I requested an itemized breakdown, but to date, I have received neither the refund nor the requested information, and the matter remains unresolved as of February 2025.

  Business Response

  Date: 03/17/2025

  Good afternoon, Ms. ***************** have received your complaint and take all allegations seriously.  
  
  Regarding your concern, Attorney Bunbury never confirmed she would be your sole attorney in the case. Case assignments are based on the expertise of our attorneys to ensure the best fit for each matter.  
  
  Additionally, your claim that we charged an unauthorized $2,500 to your account is false and defamatory. As a law firm, we take defamation seriously. Per our contract, we have the right to charge the card on file when a new invoice is issued, which was done under our agreement. You later disputed the charge with your bank and successfully received a refund.  
  
  Regarding your refund, you were scheduled to be reimbursed by December 31, 2024. Unfortunately, due to changes in our billing personnel, this was not completed on time. We take full responsibility for this oversight and sincerely apologize for the delay. Since last week, we have been actively trying to contact you to obtain updated bank details so we can process your refund promptly.  
  
  Please let us know the best way to proceed.  
  
  Best regards,  
  
  ******* ******
  Operations Manager
  

  Customer Answer

  Date: 03/17/2025

   
  Complaint: 22926982
  
  I am rejecting this response because:

  I take all financial matters, including the selection of legal representation, very seriouslyjust as I expect your firm to take all allegations with the same level of seriousness. The information I have provided is neither false nor defamatory; it is entirely based on facts, which I am prepared to elaborate on further.

  On April 11th, I texted Mrs. ******************** requesting confirmation that she would personally handle my case. She responded at 10:22 AM the same day, stating, "Yes, I would be one of two attorneys handling your case. Here we work as a team. So Attorney Block will attend your intake, but I will represent you in court if that is your preference." However, Attorney Block was not present at the intake; instead, Mr. ******* attended.

  Additionally, your firm had no authorization to charge my account. Prior to the unauthorized charge of $2,500, there was a remaining balance of $2,300 on my retainer. At the time of this charge, a withdrawal had already been submitted to the court, meaning there was no justification for an additional payment. Furthermore, despite multiple requests, your office has yet to provide a proper itemization detailing how the retainer funds were used, aside from invoices listing amounts without specific explanations. I assume a portion was allocated toward filing the withdrawal; however, this is not clearly indicated in the billing statement.

  Regarding the reimbursement of the $1,018, the delay in processing my refund is not my responsibility. While I understand that your firm was undergoing personnel changes, the professional course of action would have been to respond to my emails and provide an update, particularly given my prior expressions of dissatisfaction with your firm's services. Instead, it is now March, and I have had to resort to filing complaints just to receive my owed refund.

  Moreover, I explicitly stated via email that I would no longer provide my bank account information and specifically requested a check. Despite this, I did not receive communication from your firm until Thursday, March 13th, as I was preparing to travel. I responded via text on Friday, March 14th, stating I would follow up on Monday, March 17th, which I did by calling at 10:43 AM and leaving a voicemail. I also followed up with a text message regarding my voicemail and inquiring about your availability.

  Since you have my current address, phone number, and email, I request that a certified check be mailed to my address promptly with an email stating it was sent. I expect this matter to be resolved in a timely and professional manner.
  
  Sincerely,
  
  **** ******

• Initial Complaint

  Date:10/01/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company charged my credit card without my permission for $2,500.00 and then dropped me as a client. Then continued to bill me for things when I was dropped in May that is why I feel that I am due the last 2500 that they received. When you look at the attached invoice you will see that everything on there after May is just fake stuff to run a bill up.

• Initial Complaint

  Date:08/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired Fab Law firm in March. The retainer was *******. I paid a portion of my retainer with my bankcard. The amount was $1000 and then I paid $4000 utilizing a company by the name of Affirm. Before mediation for my divorce, I contacted my attorney ************************* and alerted him that my husband and I will settle the agreement without Fab Law or his attorney. ************** never indicated what steps would be taken next, but was aware that we would settle without the attorneys. In May, I was contacted by Fab Law to pay for mediation and that my retainer had dropped below the amount that should be in escrow. I informed there billing clerk ***** that I was no longer in need of their services and had notified my attorney weeks before the mediation. I wanted to have a copy of what they were requesting and why they were looking to seek $3840 from me instead of sending me a statement , Fab Law firm charge my bank account $3824. I then asked again in an email communication that is utilized through their firm. Why with someone take the money from my account without my knowledge or my permission and secondly reminding them that I no longer need their assistance at the firm , I reached out directly to ************************* my attorney and told him about the issue and he said that he would reach out to his team to make sure that the billing was taken care of. I was told by the accounting team that my money would be refunded. I even included my bank , which is Fairwinds credit union regarding the dispute for the $3824 my bank then contacted me along with Fab Law on the line. The law firm was aware that they were on a recorded line with my bank and stated that they would return the funds back to my account , however, several communications back-and-forth regarding the refund Fab Law has not complied with that refund. They have stated several times that they would refund the money via communication from their system. The name of their communication system is CLIO.

  Business Response

  Date: 09/10/2024

  
  
  We have reviewed the complaint submitted by *************************** and have taken the necessary and agreed-upon steps to resolve the matter. Attached, you will find the email correspondence between Ms. ******************** and **************, confirming that we would be releasing the funds back to her. Additionally, we have notified LawPay to initiate the release of these funds to ************** as well.
  
  Thank you for your attention to this matter.
  
  Sincerely,  
  *****************

  Business Response

  Date: 09/10/2024

  We have reviewed the complaint submitted by *************************** and have taken the necessary and agreed-upon steps to resolve the matter. Attached, you will find the email correspondence between Ms. ******************** and **************, confirming that we would be releasing the funds back to her. Additionally, we have notified LawPay to initiate the release of these funds to ************** as well.
  
  Thank you for your attention to this matter.
  
  Sincerely,  
  *****************

• Initial Complaint

  Date:03/05/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired this company to handle a family court case and was told I would be charged one amount and they would handle everything. That was not the case, from the beginning I was lied to they started telling me they were only gonna handle one part and not both. Then as time progressed they starred seeking more money they did absolutely nothing in my opinion to actually help me resolve my case they switched my attorney three times no one knew what was going on and finally the day of the hearing the attorney did an awful job at representing me. He gave me no information prior to the hearing and left me guessing through the whole process. I now have a large debt for services that I never received. They took advantage of my ignorance of the law and tried to siphon as much money as they could out of me. Now months after the case is over they are wanting more money. They habe not return my calls

  Business Response

  Date: 04/11/2024

  We've actively engaged with ********************** to address any concerns. Our operations director had a thorough conversation with him on April 4th to understand his expectations better, and he was responsive. We waived his outstanding balance as a gesture of goodwill and provided a complimentary consultation with our Senior Attorney, which he utilized.

• Initial Complaint

  Date:07/18/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In January of 2023 I received financing from ****** ******* company in the amount of $5,383.00 (the entire amount was paid to FAB LAW)to be used towards my divorce proceedings. After speaking to different attorneys during onboarding and receiving conflicting information I informed Fab law that I would not be using their services. Fab Law’s accounting department billed me for the onboarding and consulting. The total was $1141.00. Since January I’ve called Fab Law several times requesting that they refund the unused portion of the financed amount to ******* I spoke with JANICE, Miranda, Sergio and Barbara each telling me that the owner Felecia B****** has been informed and they’re awaiting her decision. Refunds are done on th 27th of each month. Sergio and Barbara each checked my file and understood why I’d be requesting a refund but now my calls and emails are going unanswered. In the meantime I’m still having to pay on the loan monthly in the form of automatic payment of $234.45 to ******* I’m a veteran who just recently suffered a medical issue that has me out of work since March, Fab Law is aware of my financial an medical situation but still won’t refund the money. I should not have to make a decision between paying for a service I didn’t receive ( Fab Law), paying for lights, food, medical bills or falling behind in my mortgage. I wish Fab Law would just refund the money they didn’t earn. Taking away this $233.41 payment each month would relieve me of so much stress! Fab Law Firm Felecia b****** ** ***** ******** *** ** ****** ****** ******* ** ***** ****** ******

  Business Response

  Date: 04/11/2024

  In accordance with the terms outlined in the signed fee agreement, fully executed by **************** on December 27, 2022, initial retainers are non-refundable. Despite this, **************** was informed of this stipulation and inquired about the possibility of a refund, which we regretfully could not accommodate. Work had already commenced on his case, necessitating resources that cannot be provided without compensation.

  Customer Answer

  Date: 04/11/2024

   
  Complaint: 20338999
  
  I am rejecting this response because:

  The business says they commenced working on my case with Volusia County Courts. When asked to provide copies of any filings or written correspondence with Volusia County they were unable to provide this information. 
   
  When Volusia County records were contacted they had no records of a divorce being filed on my behalf by the business. I believe the invoices given to me by email  by the business were falsely represented. 
  
  Sincerely,
  
  *************************

  Business Response

  Date: 04/15/2024

  Attached is the bill detailing the charges and activities on ******************** account for your confirmation. Following the initial intake process, **************** opted not to proceed with filing for divorce, which is why the documents and pleadings that we had drafted were not filed. As per the terms outlined in the signed fee agreement, initial retainers are non-refundable and considered earned upon receipt. Any deviation from this policy is subject to the discretion of the owner. Should **************** wish to discuss this matter further, we would be more than happy to arrange a meeting with the owner.