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Business Profile

General Services

Kings and Queens Multi Services

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in General Services.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/24/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hired Kings and Queens Multiservices to do my 2022 tax return which they did, however sue to their mistake I was audited by the IRS which reduced my return amount. The funds was sent to their processing bank which then sent all my money for their fees. I tried to call King and Queens however they are not returning my calls text or emails, instead they block my phone number.
    Please help.

  • Initial Complaint

    Date:06/29/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I initially reached out to file my taxes on February 4, 2023. I had questions about not receiving them after a month and then two months. I reached out to Daphney who filed my taxes and would receive a response about a week later which is unprofessional. She would say she has no update and the IRS would contact me if they needed anything in order to process my return. In June on 2023 I was contacted by the IRS regarding my taxes possibly being submitted fraudulently. I have reached out to Ms. N***** almost everyday since then asking for a copy of my 1040 form in order to resolve the issue with the IRS. I haven’t received any response yet and have reached out across multiple channels.

Kings and Queens Multi Services is NOT a BBB Accredited Business.

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