Complaints

This profile includes complaints for First Class Cleaners's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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First Class Cleaners has 28 locations, listed below.

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  First Class Cleaners

  223 N. Orange Blossom Trail Orlando, FL 32805

• 

  First Class Cleaners

  3897 Wekiva Springs Road Longwood, FL 32779

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  First Class Cleaners

  5167 John Young Pkwy Orlando, FL 32839

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  First Class Cleaners

  1001 Lockwood Blvd Oviedo, FL 32765

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  First Class Cleaners

  12490 Lake Underwood Orlando, FL 32828

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/07/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1: They do not display any dry cleaning rates in the store location.2: Store Representative will not give a price quote on how much will it cost for dry cleaning the item.3: I brought my Long coat with zippered lining inside attached to the coat as it is part of the coat and cannot be purchase separately from any store, After getting the dry cleaning done I was expecting to get a coat with its lining as one item. 4: But they told me that ****** has to be charged separately because it is a separate item from the coat. Common sense is it comes withe the coat and cannot be purchased separately than why is it being treated as a separate item and charged separately. 5: I was notified via email that that the charges are for two items in total of $ ***** Is this practice of business allowed where they give the charges info after the service is done or give you an estimate before hand so the customer can decide whether to go ahead with the service or walk away.

• Initial Complaint

  Date:04/26/2023

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We sent in our dining room chair covers to the Stoneybrook West location and they came back discolored and with more stains than they had when we dropped them off. We called customer service and were told to take them back to be redone. When we picked them up the second time they looked the same. When I called customer service again, they said they couldn't clean them, they don't guarantee that they can clean them, and since we signed a waiver, they aren't responsible for any damage they caused. Not once, while we were in the store, did anyone tell us they were unable to clean them. Instead, they charged us over $200. I tried calling multiple numbers to speak to someone that was willing to rectify the situation and had no luck. The second customer service agent, who said her name was Jen, wouldn't allow me to speak to anyone else. She said she was the manager. I mentioned sending in pictures and she said she'd give me an email to send them to, but was quite condescending so I let her know that I'd like to speak to someone else before wasting my time because I didn't believe she would do anything with them. Twice I was told someone would call me back, but I haven't received any calls from anyone. Please see the attached pictures. These stains were not there when we dropped off these covers. These are a few examples of what we're dealing with. At least two of the covers will need to be replaced completely. What a terrible experience!

• Initial Complaint

  Date:11/04/2022

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sent in a $1,595.89 dress through First Class Cleaners (Orlando Cleaners) pick up service for dry cleaning. The dress was in perfect condition upon sending. When the dress was returned to me, there were pulls in the fabric that are not fixable. In discussions with Martha L*** (Route Asst. Manager), it was stated that their employees failed to check the dress for damage prior to cleaning and therefore could not say that the damage was done in their care. Martha said that they could only return the dress to me and offer a credit for future cleanings. This is unacceptable. The dress should be replaced.
  

  Business Response

  Date: 12/23/2022

  Business Response /* (1000, 5, 2022/11/21) */
  While we understand the customer's position is that the garment was in "perfect condition" when sent in for cleaning, the snags on the dress are consistent with what may occur with regular wear of a garment made of a delicate silk fabric. Neither the customer or our company have indisputable proof of the condition of the dress. In addition, the snags are slight and the garment is still wearable. For these two reasons, we do not believe that replacement of the dress is a reasonable expectation. It was in good faith that a substantial credit along with the return of the dress was offered in this case.
  
  
  Consumer Response /* (3000, 7, 2022/11/22) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  Thanks for your response. While I understand the suggestion that the pulls could have happened while being worn, they could have also happened during the dry cleaning process. The problem with the suggestion of them happening while being worn is that they were not there when I sent the dress in. As stated before, since the dress was not inspected upon arrival to or departure from Orlando Cleaners, it does not follow that the default response is to put the blame for the pulls on me. I did my part in ensuring that I sent in a dress that was in perfect condition. Orlando Cleaners failed to inspect their work, and should pay to replace the damaged dress.