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Business Profile

Canvas Art

Wall Ready Canvas

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Canvas Art.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/13/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered a product and company immediately took my money and will not confirm order or reply after several emails and phone calls.

  • Initial Complaint

    Date:09/11/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Was on the website looking at canvas. I was trying to check a discount code when the order was placed. This was at 5:25pm on 9/10/2023. I immediately called, 5:26pm, It was outside of normal business hours. I then emailed support and did a message online. They replied to my message on 9/11/2023 at 8:34am and said the order was already done and ready to ship, that I would be charged a 30% restocking fee. It says right on the order email that it would take 1-3 business days to process the order and that I’d get an email saying it was processed. There is no way that the order was completed and ready to ship. I never had to put in a code or card info when I was checking the sale coupon. No security number or anything. I do not feel that I should have to pay a restocking. It states right in the site that they need to be contacted within 24hrs to cancel the order. No where does it say anything about a restocking fee.

    Customer Answer

    Date: 09/11/2023

    Date Sent: 9/11/2023 3:31:35 PM
    They have corrected the issue and gave me a full refund. I'd like to remove the complaint against them 

Wall Ready Canvas is NOT a BBB Accredited Business.

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