Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Auto Maintenance

Performance Tire Wheel and Alignment Llc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Maintenance.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/09/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Performance Tire and Wheel (PTW) gave me an estimate on 3/19/2025 for several repairs, that included replacing the pulley and tensioner. This work was scheduled with *** to be done the next week on 3/28/2025. After speaking with my mechanic **** at ******************** (***) I was advised that based on what the *** owner ***** stated to **** about the condition of the pulley and belt, that I should have the car towed in and the work on the pulley and tensioner done before driving again. This work was completed at *** the next day on 3/20/2025. The next week I returned to *** for the remaining work to be done. At that time I did not remember to mention that the pulley and tensioner was brand new and that work was already completed. When I picked up my car that afternoon, I questioned that the work had been done again despite the parts being obviously brand new and if there was an issue why I wasn't called. ***** assured me that he did the work personally on my car, that the part was worn, so it was replaced. I took him at his word and paid the entire bill, including the charges for the pulley and tensioner and related labor. I later spoke with my mechanic **** at *** and learned that he had indeed replaced the part in question the prior week. **** spoke with *****, who said to send me back to the shop and he would 'make it right'. I went to *** today and after requesting three times to speak with *****, another man said he was the owner, knew of the situation and would handle it. He said he personally did the work in question. That he was bleeding from the forehead at the time and didn't notice the parts were new. He said he would offer a partial refund. Since I wanted to deal with *****, I said I was going to leave and walked out the open door. He loudly said something about me having poor communication skills. I reentered and angrily asked what he said to me. He said I behaved like a kindergartener, storming out the door. I turned around and walked out again.

Performance Tire Wheel and Alignment Llc is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.