Business ProfileforAnnouncement Converters, Inc.

We recently read your review and would like to address your concerns regarding the order and invoicing process for the envelopes you purchased from us.First and foremost, we sincerely apologize for any confusion or inconvenience you may have experienced. We strive to maintain transparency and accuracy in all our transactions, and it seems there may have been a misunderstanding in this case.During the checkout process on our website, we clearly state that the shipping cost is to be determined post-purchase. This is because our distinctive and customized products come with individual weight and packaging requirements. To ensure rates are accurate and equitable, shipping cost is calculated upon fulfillment. Hence, the initial confirmation you received post-purchase was not the final invoice but rather a summary of your order excluding shipping costs.Regarding the shipping charge that appeared later, our system automatically sends an updated invoice via email once the shipping cost is determined. It's possible this email might have inadvertently landed in your junk folder, leading to the confusion.We understand your expectation for straightforward and inclusive invoicing, especially in our digital age. Please know that our team is continuously working on improving our communication and invoicing processes to ensure such situations are avoided in the future.Thank you for bringing this matter to our attention. We have your feedback.

We recently read your review and would like to address your concerns regarding the order and invoicing process for the envelopes you purchased from us.

First and foremost, we sincerely apologize for any confusion or inconvenience you may have experienced. We strive to maintain transparency and accuracy in all our transactions, and it seems there may have been a misunderstanding in this case.

During the checkout process on our website, we clearly state that the shipping cost is to be determined post-purchase. This is because our distinctive and customized products come with individual weight and packaging requirements. To ensure rates are accurate and equitable, shipping cost is calculated upon fulfillment. Hence, the initial confirmation you received post-purchase was not the final invoice but rather a summary of your order excluding shipping costs.

Regarding the shipping charge that appeared later, our system automatically sends an updated invoice via email once the shipping cost is determined. It's possible this email might have inadvertently landed in your junk folder, leading to the confusion.

We understand your expectation for straightforward and inclusive invoicing, especially in our digital age. Please know that our team is continuously working on improving our communication and invoicing processes to ensure such situations are avoided in the future.

Thank you for bringing this matter to our attention. We have your feedback.