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Business Profile

Home Renovation

D&s Custom Renovations Corp

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Home Renovation.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:11/03/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ***** was contracted/paid to install **** ft of ceramic tile for $9,775,00 on 3/2022 after taking measurements of dwelling. We(consumers), arranged order, purchase and delivery of tile and materials for $5,461.39. ***** contracted outside crew who demanded $400 more for the job-we were then told we would have to absorb that cost. ***** charged an additional $832.16 to "level" the floor with 64 concrete slabs. A toilet was broken-during the installation process-***** demanded we pay $241.83 - the cost of replacement. When questioned ***** stated we either pay or his worker(s) would walk off the job- we were charged $241.83. ***** was contracted & paid $5,036 to paint the inside of our home. Again outside workers were hired and came by randomly often not knowing what to do ie: a wall scheduled to be removed was painted- they walked off the job when not provided with "right color paint" or any paint at all and " as it was taken to another location for another job." End result poor workmanship, window shades & light fixtures were damaged, doors poorly painted w/a thin coat of paint & sloppy drippings. On 7/2022 we noticed cracks on tiles and unevenness throughout our home. ***** was called several times, calls went unanswered, email was sent requesting repairs and completion of unfinished work. His lovely wife ***** met us at our home, listened, documented, took pictures of our concerns and agreed to correct outstanding issues. On 8/5/2022 we hired Horizon Flooring Inspections,LLC for complete inspection, assessment and recommendations (see attachment). On 9/5/2022 copy of the report was emailed to *************************** requesting corrective action. On October 12, 2022 a cashier's check for $496.85 was received with letter stating we should hire someone to fix identified problems. We believe ******************************* behavior is fraudulent and dishonest,. He took advantage of us during a vulnerable time as we needed to move into our home. He refuses to stand by the work as agreed.

    Customer Answer

    Date: 11/23/2022

    ------ Forwarded message ---------
    From: ********************** <********************>
    Date: Wed, Nov 23, 2022 at 8:12 AM
    Subject: Complaint ID#: ******** Business Name: D&s Custom Renovations Corp
    To: <*****************************************>


    Good morning *****,

    Please note that we have not heard from the contractor to date.

    Have a lovely Thanksgiving,
    ****************Brand

D&s Custom Renovations Corp is NOT a BBB Accredited Business.

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