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Business Profile

RV Dealers

A to Z RV Super Center

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/10/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    March 19, 2025 Company A to Z ** Supercenter (**************************************). I paid a $1000 fee for them to consign my 2015 ***************** Itasca spirit.March 19th 2025 Consignment to Sales Mr.*******(Sales person No longer works for them) paid $1000 April 14th 2025 Notified ** listed incorrectly on their website April 22nd **** received an Inspection Report an estimate for over $3000 worth of work. (Over a month in possession?) It was in perfect working order when she dropped it off. If it wasn't it should have been communicated shortly after dropped it off not 34 days later.April 22nd May 19th several phone calls and no returned calls or communication whatsoever. No authorization given to work on **! May 19th 2025 **** went to the lot and found the ** dashboard disassembled, heater box apart, windshield wipers removed, a door latch broken, light covers removed open and unlocked Bins and all of the ** accessories absent. **** spoke to ************** (manager) and ***** (sales) went through the inspection report. **** informed them that she did not authorize them to do any work and requested that they restore the ** to the condition it was in when she dropped it off.May 22nd **** returned pick up her vehicle and the vehicle was in the same condition; apart, broken and not roadworthy. The tech had disassembled the dash and determined that an actuator for the ** system was malfunctioning Even though **** did not authorize any maintenance prior to this work being done; she agreed to buy that actuator because ******* indicated that they would order the part on May 19th. But as of May 22nd the part had not been ordered. another sales person manager stepped **** Agreed they drop the ball on my ** and maybe we can purchase the ** was going to speak with the Owner ******* Of June 5th this has not been resolved. I want my ** and all its belongings restored and back in my possessions OR They purchase the ** from me.

    Business Response

    Date: 07/09/2025

    Good morning, I sent this **** email a few days ago and also called her to let he know that it was sent. 

    Thank you let me know if you need anything else. 

A to Z RV Super Center is NOT a BBB Accredited Business.

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