Complaints

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• Initial Complaint

  Date:06/10/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had a drawing done for an addition to our house and as inspectors come in to the inspection, he found a mistake and he told my husband to get with the engineer that signed the drawings and fix the mistake and have a letter from him so we could bring it to the zoning department and get approval to continue, we called the *** services and they notified the engineer of their mistake; the engineer sent us the letter via email and charged us $750.00, we tried to reason with them not to be charged because it is their fault but they still charged us, we feel ripped off because we paid them already closed to ******** I strongly believe that we should not have been charged for their mistake.

  Business Response

  Date: 06/20/2025

  Thank you for bringing this matter to our attention. We
  understand that Mr. & Mrs. Molina are unhappy with an invoice in the amount
  of $750 (invoice #2413137-L) and are requesting a refund.
  First and foremost, IPC Services, did not invoice them for
  this charge.  Florida Engineering, (a
  sperate company) invoiced them. We are, however, familiar with the charge.  Their invoice from FE is to provide a “letter
  of repair” in response to a failed construction inspection on Marion County
  Permit #2024091496 for a lintel or tie beam inspection that reads: “FBCR 606.3.5.3
  PLUMBING INSIDE FILL CELL. ENGINEERS LETTER OF REPAIR NEEDED FOR RE-INSPECTION”.
  A copy of the invoice from Floride Engineering is attached
  for your reference.
  As it is always the intent of IPC Services to be as helpful
  as we can for our clients, we spoke with the Marion County Building Safety
  field inspector, Douglas Mudge regarding his failed inspection notes. For reference,
  he failed inspection 119 on 5/30/25 “Lintel or Tie Beam”.  This inspection is performed BEFORE a
  pump-mix concrete is installed into the reinforcing cells and top course tie beam
  of a concrete block wall.  Without approval,
  the installation of this pump mix is not allowed to commence.
  Mr. Mudge explained that it is against the Florida Building
  Code to install plumbing pipes inside a concrete block wall cell that is to be
  filled with rebar and concrete because it would compromise the structural integrity
  of that cell.  We agree with his assessment.
   Although plumbing pipes CAN be placed in
  a HOLLOW block wall cell…they must never be placed in a wall cell that is to be
  pumped solid with concrete and relied upon for structural integrity. Doing so
  would violate the Florida Building and Plumbing Code.
  It is also important to note that the Marion County Building
  Safety reviewed and approved plans drawn by IPC Services for their room addition.  These plans do not indicate pictorially or note
  that supply or drainpipes are to be installed inside the block wall at all.  This was a decision that was made by Mr.
  & Mrs. Molinas plumber during construction. 
   
  In our discussions with Mr. Mudge, we asked him if the plumbing
  pipes were relocated out of the filled cell, would a letter from an engineer still
  be required, and he agreed it would not be. 
  All Mr. Molina’s plumber needs to do is relocate those pipes out of the structural
  block wall cell and schedule a re-inspection. 
  And Mr. Mudge would mark the inspection approved.  
  

  So, in summary, Mr. Molina can either relocate the pipes, or
  obtain an engineered letter from Florida Engineering that illustrates and
  defines a proper method of relocating a structural block wall cell to another
  location. But the latter option will cost Mr. & Mrs. Molina $750.
  On 6/19/2025 we held a phone conversation with Mr. &
  Mrs. Molina. We relayed this information to them and explained that they do not
  need a letter from the engineer if their plumber relocates the plumbing out of
  the structural cell.
  They explained that they have already paid Florda
  Engineering the $750.  I offered to call
  them and request a refund of that charge IF they wanted to relocate the pipes
  instead of relocating the structural cell.
  Mr. & Mrs. Molina told me they decided not to relocate the
  plumbing out of the structural cell.  They
  no longer want a refund from Florida Engineering and have elected to proceed
  with obtaining the engineer’s letter to repair/move the filled cell.
  We are taking the following steps to assist: We have created
  a building plan addendum, free of charge as a token of goodwill, to move the structural
  cell.  This addendum is being sent to
  Florida Engineering to accompany their engineered letter. Once received, we
  will help the Molina’s submit it to the Marion County Building Safety
  department for processing.  After the
  Molina’s have completed the work directed in the addendum and letter, they can
  schedule a 119 “Lintel or Tie-Beam” reinspection.   
  In addition, we told the Molinas that should they run across
  any other issues during the construction of their room addition, to please call
  and ask for help.  We know that for an
  owner-builder, the complexities of the Florida Building and Plumbing Code can
  be quite daunting. We’ve been in this business for 25 years and are more than
  willing to help.

  We believe this will address your concerns, but should you
  have any questions regarding this matter, please don’t hesitate to call or email.
  
  Sincerely,
  IPC Services, Inc.