Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/30/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We signed with them on 11/1/2022 to have our pool cage screens replaced. Their quoted price was $4093 and asked for a down payment of $2000. We were asked to make the check out to *********************, owner rather than Suncoast Screening, **** which we did. ********************* cashed the check on 11/3/2022. Original promise date for installation was Jan. 2023. A continuing list of excuses followed, putting installation out month by month. We finally offered a date of Feb. 28 to return our down payment or install the screens. This letter was ignored by *********************. We had the screens replaced by a more reputable company and now seek only to have our $2000 down payment returned to us. And we want to go on BBB with a formal complaint to warn others of this fraud and thievery. We have just today sent notice to ********* Attorney General of this thievery

  Business Response

  Date: 03/30/2023

  I never gave the Stornellos a start date because of the screen shortage after hurricane ***. I ordered materials with their deposit and told them I would call them with a start date when their materials came in. I received a text message from the Stornellos saying that they had the job done by another company, and that they would like a refund. I explained to them that the deposit was non-refundable. The entire reason I have people sign a contract and pay for the materials upfront is to lock them in to the deal so they cant go with another company that offers a lower price or can get the job done quicker and then leave me stuck with their materials and paying income taxes on their deposit. I let the Stornellos know ahead of time that the deposit was nonrefundable and they had another company come in and do the work anyway. Now that they have filed a complaint against me, I will have to protect my company and myself by countersuing the Stornellos for breach of contract, slander, and defamation of character, seeing as how they called me a fraud and a thief in their formal complaint

  Customer Answer

  Date: 03/30/2023

   
  Complaint: 19858488
  
  I am rejecting this response because: ********************* made no mention, either verbally nor in writing at the time we signed the "proposal' (not a contract) that it was non refundable. That happened only after we complained that he was months overdue from his first verbal installation date. It is obvious that ********************* had not spent the deposit money in materials, or he would have had the materials to install. Instead he sat on the money for 4 months. He has suffered no monetary damages. In addition ******* Statute ******* ****** that if the down payment is greater than 10% of the total contract price for repair, then the work must commence within 90 days of the contract. date. Failure to do so is a felony of the third degree. At this point, we don't want to have Mr. ************* pursued by law enforcement, we just want our $2000 returned, as there are really no grounds for him to keep it

  Sincerely,
  
  ***************************