Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8/15/25 at 845pm ******** Towing was called by HOA to have my car towed as it was parking in street which is a fight in its own as street parking is allowed between 501am-1059pm. They charged $375 instead of the legal flat rate of $125. When asked why this is they stated in ************** a new pricing format when in place allowing $125 for tow and another $275 to release a lien placed on all tows from communities. I paid and had my car with in 1 hour of them getting to their yard so there is no way a lien was placed, therefore released, within that time frame. The also would not provide a copy of said lien and/or release to show they did not place one but we still had to pay in order to get the car. I have reached out to Collier COunty for assistance as I have been told by other local tow companies that was much more than allowed. For them to have my car less than 2 hours from call to pick up and payment and becharge more than double what all others are seems illegal. Not getting a receipt or lien release for my car seems worse.

  Business Response

  Date: 09/17/2025

  I am the owner of Morleys Towing of Naples, ***** and I am writing in response to the complaint submitted by ****** ******** regarding the tow of her vehicle on August 15, 2025. I would like to provide clarification regarding the fees that were charged.
  
  Towing Fee and Timeline
  
  On August 15, 2025,at 9:10 p.m., Morleys Towing received a call from the communitys security regarding ********* vehicle which was parked in violation of HOA rules. The vehicle was hooked up to our truck at approximately 9:45 p.m.
  
  At 10:15 p.m., ************ contacted Morleys about retrieving her vehicle. She met our driver at our lot around 11:00 p.m. At that time, her vehicle had already been removed from the truck and parked in our secured lot. Contrary to Ms. ********* statement, the vehicle was not still on the tow truck when she arrived.
  
  Morleys assessed a flat towing fee of $125.00, which is consistent with ******* Countys approved rate schedule and in full compliance with Florida law.
  
  Lien and Administrative Fee
  
  Florida Statute ******(2)(a) authorizes a towing-storage operator to charge, among other fees:
  
  4. Any lien release administrative fee as set forth in paragraph (15)(a).
  
  Paragraph (15)(a)further provides:
  
  The lienor may charge an administrative fee or charge not to exceed $250 for the administrative costs associated with the preparation, processing, or execution of documents related to the release of a vehicle or vessel.
  In addition, ******(2)(b) states:
  
  If a towing-storage operator recovers, removes, or stores a vehicle or vessel upon instructions fromthe owner or lessor, or a person authorized by the owner or lessor, of property on which such vehicle or vessel is wrongfully parked, and the removal is done in compliance with s.715.07she or he has a lien on the vehicle or vessel for fees specified in paragraph (a).
  
  Because the tow of Ms. ********* vehicle was authorized by her community pursuant to 715.07,Morleys had a statutory lien for the fees listed in ******(2)(a), including the lien release administrative fee in ******(15)(a).
  
  County Ordinance
  
  Collier County Ordinance 26-229(a) makes clear that the Article does not limit any additional towing, immobilization, or storage-related fees or charges required or authorized by Florida law, which supersedes this Article. Accordingly,county ordinance recognizes and defers to the fees expressly authorized by Florida Statute ******, including the lien release administrative fee.
  
  Documentation
  
  My driver reports that Mr. ******** handed him cash for the release of the vehicle and immediately left without remaining to obtain his receipt. For your convenience,I have enclosed a copy of the receipt reflecting the towing and lien charges.
  
  Conclusion
  
  Morleys Towing acted in full compliance with Florida Statute ****** and Collier County Ordinance 26-229(a). The towing and administrative fees charged to *********** were lawful, reasonable, and properly applied. The statutory provisions confirm that once a tow is authorized, the operator has a lien that includes the lien release administrative fee authorized under paragraph (15)(a).
  
  Please let me know if you require any additional information or documentation regarding this matter.

• Initial Complaint

  Date:12/20/2022

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  12/19/2022 I invited a friend to stay at my place for the weekend. On Saturday when the property management office was closed ******** towing left a final warning on his car without any previous warnings. I called the property management company to ask how to obtain a guest parking sticker first thing Monday morning and left a voicemail. As soon as they returned the call and told me what to bring to the office we left the house to go and saw the tow track arriving. I told the guys that I am the owner of the condo and we are taking the car to go for a sticker but while one of the guys was talking to us aggressively the other one hooked up the car and they said we have to give them $65 cash to release the car. They were very arrogant and aggressive!!! I was in shock how that could be a business. That is clear scam on the edge of the low and can not be tolerated. They should give people at least 1 business day to obtain the required sticker and also if the car is not hooked it's not normal to have 1 guy confronting you aggressively while the other one taking your car.