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Business Profile

Property Management

Phase III Real Estate Services, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:07/20/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I SIGNED A CONTRACT 12/30/22 FOR FEB,MAR,APR 3 MONTHS IN 2023. RENTAL $33,000, CLEANING FEE $165, RESERVATION FEE $35. SEC. DEP. PROTECTION $40., SECURITY DEPOSIT PROTECTION $500. TAX $3960. TOTAL $37,700. FOR RENTAL ON 15TH FLOOR ON ******************* 1095I *************. #****.I WAS TOLD 1 ELEVATOR WAS TOTALLY NOT WORKING AND THE OTHER ELEVATOR WOULD PROBABLY BE FIXED BY THE **** WE ARRIVED 2/1/23.WHEN WE ARRIVED BOTH ELEVATORS WERE DOWN. LATER THAT NIGHT THE ELEVATOR WAS FIXED BUT THE ELEVATOR PROBLEMS CONTINUED ABOUT EVERY 3 DAYS THRU FEBRUARY AND WE HAD TO WALK UP 15 FLOORS 2 OR 3 ****S A DAY. MY WIFE AND I ARE BOTH 82 YEARS OLD AND *********** WAS A PHYSICAL PROBLEM AND FINALLY MARCH 6TH WE GAVE UP AND CHECKED OUT. THE RENTAL AGENT OFFERED US A $4000. REFUND SINCE THEY WERE UNABLE TO RENT THE ***** FOR MARCH AND APRIL BECAUSE THE *** REQUIRED 30 DAYS TO REVIEW A NEW RENTAL. I BELIEVE THE ***** SHOULD NOT HAVE BEEN RENTED AT ALL. I REQUESTED A REFUND FOR 3 WEEKS IN MARCH AND 4 WEEKS IN APRIL WHICH WAS REFUSED AND ALL PHASE III RENTAL SERVICES REFUNDED WAS MY SECURITY DEPOSIT. THIS IS UNACCEPTABLE. I WOULD ACCEPT 1 MONTH REFUND OF$11,000.WE HAVE SPENT 2-3 MONTHS IN ****** SINCE 2009 AND MANY ****S WITH PHASE III RENTAL. NEVER HAVE WE BEEN TREATED SO POORLY.CAN YOU HELP US GET A $11,000 REFUND? WE ARE RETIRED AND WOULD LIKE TO RETURN TO ****** IN ****. I CAN PROVIDE COPIES OF ALL CONTRACTS AND CORRESPONDENCE. RESPECTIVELY, *********************************

    Business Response

    Date: 07/25/2023

    To whom it may concern:

    Please find attached a full explanation from my Associate, *************************** who was working with the Bartenburg's. Frankly, I am surprised about this complaint. It was a very difficult time after Hurricane ***, and my staff and I did the utmost to help all our customers. We have been in business since **** and have an excellent reputation. So this stings a bit. Please advise should you need any additional information. Thank you for your time.

    Respectfully,

     

    *********************

     

    Customer Answer

    Date: 07/25/2023

     
    Complaint: 20348109

    I am rejecting this response because: THE PHASE III REAL ESTATE SERVICES, INC. EXPLANATION IS NOT CORRECT. THE RENTAL DISCOUNT WAS GIVEN, AS THE PHASE III REAL ESTATE SERVICES, INC. AGENT WAS TOLD, BECAUSE MY BUDGET WAS FOR 2 MONTHS NOT 3 MONTHS, SO THE OWNERS AGREED TO 3 MONTHS RENTAL ***** FOR THE ***** OF 2 MONTHS. I WAS TOLD THE ELEVATOR WOULD PROBABLY BE FIXED BY THE **** WE GOT THERE NOT THAT WE WOULD HAVE TO WALK UP/DOWN 15 FLOORS OR WAIT A FEW HOURS TO GO DOWN IN THE MORNING AND BACK UP AT NOON AND BACK DOWN FOR DINNER IN THE EVENING.

    OUR NAPLES VACATION WAS A DISASTER.

    ONE MONTH RENTAL, $11,000 REFUND IS A FAIR RESOLUTION

    AT THIS POINT I WOULD SAY "DO NOT RENT FROM PHASE III REAL SERVICES ***** THEY DO NOT REPRESENT THE RENTER".



    Sincerely,

    *********************************

  • Initial Complaint

    Date:11/03/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I booked a property directly across from Vanderbilt Beach and paid $9,000 deposit with the remainder of the money due tomorrow. Although I feel awful for the owners of the property, I also do not want to move into a condo that the realtor claims is untouched by the storm and that the only amenity I need to be concerned about is the pool. Really? Why would I pay over $20,000 to stay at a residence on vacation for 3 months, across from the beach to only use a pool. There is no evidence of working elevators (I am 68 and had brain surgery) and *************** mentioned that 'others' are willing to walk the stairs - this is unrealistic for me. This is not the property that I intended to use amongst all of the chaos of the rebuilding. ***** said she was going on a 10 day vacation (which covered when my second payment was due), really? I am sorry for the disaster that hit ******, but I assume these people have insurance for these types of things. I really do not want *************** an attorney and lose a chunk of my money for them to represent me when many of the other properties promptly returned money to those renting (like my last 2 year rentals VBO) due to the upcoming construction noise, closed beaches and the mold that is most likely needing to be addressed. Jan 1 - March 31 were my rental dates and it is now Nov. 3 and I want my deposit back for this year so I can use it to find something on the other coast. Can you please help me?Regards.***************************** **********

    Business Response

    Date: 11/07/2022

    Good morning:

    i Have spoken to my agent ******************* this weekend regarding this complaint. She just got back from a cruise. She told her customer she was going and update her on the property as soon as she returns. The customer never wanted to cancel at that time. This is why we are so confused regarding this complaint. Since then we have updated her and she thanked us for the response and at that time she asked to cancel her reservation. We told her no problem That we will have our bookkeeper refund her deposit today. So all is good. If you need copies of correspondence at this point I will more than happy to forward email threads to you. Thank you for your time. 
    Respectfully, *********************

    Customer Answer

    Date: 11/07/2022

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *****************************

Phase III Real Estate Services, Inc. is BBB Accredited.

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