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Business Profile

Moving Services

Brightstar Moving Corp

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Moving Services.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/22/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had a moving quote done May 23rd 2024 and I had paid deposit May 25th 2 separate transactions, 1 for $1000 and the other one was for $595.95. Well, I had changed my mind of using this company. I called the company of earlier in the month this month and told him that I want to cancel this move ticket. I gave them ample time. But the owner tried to convince me to stay, but I didn't want to stay with them. I had made up in my mind and you know when once I finally got off the phone talking to ****. I believe his name is didn't mention anything about my deposit.Being returned to me, so I called back and he said that they will send it over to financial and then they will call me letting me know if you know how much of my deposit. I'm getting back which I should have gotten all back. I called and canceled October. Fourth 2024I should have gotten a call back within that week or some email confirmation of some sort and I had not I called back again. Specifying that I should be getting my refund back. So the hurricane happened that following week, and I understand that Florida was hit pretty badly but at the same time, I still should have gotten a call back or some follow app that that same week that I had called and even the same day um, that I canceled and I got nothing. So I sent them an email asking for my refund. I've got no reply. I want my $1595.95 return to me. The Order number is SB8430850.

  • Initial Complaint

    Date:06/13/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Brightstar moving quoted me a rate of $2800 then said they made a mistake on paperwork and quoted me $3300. My delivery date changed and a company named Hermes moving showed up at my door and added an additional $2000 to the quote and did not pickup all of my goods. I have contacted my booking agent, customer service and Hermes ********************** company and have no idea where my goods are. ****** phone number does not work and upon reviewing yelp reviews they are scammers. These two companies should be out of business.

Brightstar Moving Corp is NOT a BBB Accredited Business.

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