Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Generators

Naples Generator, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Generators.

Reviews

Customer Review Ratings

1

Average of 3 Customer Reviews

Want to share your experience?

Leave a Review

Review Details

  • William E

    Date: 12/12/2023

    Naples Generator came out to do my annual service. They turned off my propane which heats my water and also runs my generator. I had to call my plummer to come out. All he did was turn my propane back on. The swith is right next to the generator. He charged me $75. I called Naples Generator to get my $75 back. I am a senior citizen on a fixed income. I felt i should not have to pay for their mistake. They said they did not do it . After numerous call they said they would pay me the $75 to make me go away. They cancelled my account. When I tried to my service done this December they said they wanted nothing to do with me. I just feel people should know how this company threats senior citizens




  • steve p

    Date: 08/11/2023

    Worst company and not customer friendly. Promised me a Generac warranty and didn't even file it with Generac.I would not reccomend

  • Dominick P

    Date: 10/03/2022

    “BEWARE OF NAPLES GENERATOR” Naples Generator provides annual service for my generator at a cost of $250 per year. On 10-2-22 I contacted them to have them come to check the generator because it was not working during the emergency hurricane circumstances affecting our community. At no time was I told that the service call would result in a $350 charge to my credit card. This is an example of the price gouging that takes place during times of emergency by some companies. My neighbor was told by the technician there was nothing he could do indicating there was a gas problem. He was there for all of 10 minutes. I also never gave this company permission to store my credit card in their company records allowing them to process any charge they wish to at any time without my knowledge or permission. The charge was posted to my credit card five minutes after the technician left the property without my knowledge or permission. This is the way they treat their annual customers. I have informed them to terminate any future business and will dispute this charge with my credit card company. I am also requesting that Chase demand that they remove my credit card information from their company records and to decline any future charges posted by Naples Generator.

Naples Generator, Inc. is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.