Complaints

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• Initial Complaint

  Date:10/16/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Contract signed 7/11/2023 to install vinyl flooring, grind high spots and self level concrete low spots, and install Proflex 90 underlayment. Work began 9/22/2023 and a 50% deposit was given of $2625.00.On 9/26/2023 we noticed that purple adhesive for the underlayment was splattered all over the walls in every room, the hallways and the closets. We contacted the business by text that day to report the damage.On 9/27/2023 ************************* the owner tried to clean off the adhesive which would not come off without removing the paint. ****** then told my wife and I that he would have a licensed painter come out to repair the damage.On 9/29/2023 ****** came with a gallon of paint and touched up the living room. He said that he would return Monday to check how it worked. He never showed or contacted us.On 10/6/2023 I received an invoice from ******** in the amount of $2280.00 for the work completed to date, with a note that 115 sq. feet of flooring still needed to be installed.I have not yet paid that invoice since we still have damage to the paint with no resolution.******** has now stated that he will not have a painter come in to repair the damage. He also claims that he never agreed to install the remaining 115 sq. feet at a later date.****** has said he will be placing a lien on our property and take us to small claims court. He will not take or return my calls but has emailed.

  Business Response

  Date: 10/24/2023

  The reason why, I said, Id rather take him to court and leave the property is because I am tired of dealing with his lies, demeanor in and what hes trying to pull. And I had a feeling I shouldve walked away after finding out he was trying to lie to the *** and go around them. He was even trying to use the cheaper sound barrier underlayment thats not even rated for the condos. I told him he might as well go with what is rated in case if he gets caught. And sure enough he did.
  Yes, my helper/primer on the wall and I had a painting contractor ready to take care of it. They both knew we had to get the paint from the same paint store or else the pigment wouldnt match. I went and bought a gallon from the store he told me it was bought from. After that, I noticed him going around with brake cleaner and silicone spray trying to remove primer. It ended up making things worse by leaving a big permanent, looking wet spot from the silicone and removing paint from the brick remover. So I touched up the areas and everything looks good. the primer bled through a little bit and couldve been touched back up. He told me the paint in the bathroom didnt match because that paint was back from a different store. So my solution was to paint it from corner to corner and floor-to-wall. He wouldnt have noticed anything. 
  Why didnt bring the painter in is because I had a feeling they were going to do the same thing to him. All of a sudden everything became my fault. There was a screen that was ripped I replaced that, it  was next to all of his closet doors on the porch but we were cutting out there. He was for sure it was us and not him so I replaced it with no questions asked. He tried saying we bent his metal slider track with vinyl flooring. He told me the floor was installed wrong. He told me I was installing defective pieces, but it ended up just being the print And the vinyl flooring hit it out. It was one thing after another after another. No matter what I tried to do I was being worked against and constantly having to put up with a nasty attitude. My helper did not put splash primer over the entire place because once I got back I took over. She even watched me because she was telling me how to roll the roller.  there is ************************** the kitchen because the new cabinets were supposed to be installed but not. Him and I had a conversation on the phone saying they would be but the toe kicks left off. That way I can install the flooring and put the toe kicks on myself. $2280 is what is left owed. I submitted an invoice for everything except $500. I couldve come over and touched up those areas with the paint again and then install the kitchen floor after the cabinets got put in. After I submitted the invoice and he was rude and nasty to me. He thought he hung up but I heard him and his wife saying as long as they can get me back there to finish the floor. All they have to do is say theyre not happy with something so they dont have to pay the final amount. Thats why I said Id rather handle it the other way. I do not trust them because its been lie after lie.

  Customer Answer

  Date: 10/25/2023

   
  Complaint: 20734856
  
  I am rejecting this response because: There is no resolution. ******** has not said what they are willing to do to resolve this. I have asked for a detailed plan to repair the damage that they admit to causing. I do not care who performs the painting as long as it is restored to the condition it was prior to the damage. I have also asked for a commitment in writing to complete the work when the kitchen cabinets are installed as agreed upon. I have also asked for a copy of the receipt for the flooring, which was purchased by ******** which we paid for, because the floor carries a lifetime warranty. As it stands now, we have no record of the flooring purchase. Attached is the email conversation with *************************. Also attached is the text message from September 11, 2023, where I again told ****** that the kitchen would not be done. The reason we were not going through the *** in the beginning was because we are new to condo ownership, and we were told by the management company that basically the only improvements that required an ARC form for approval were those requiring a permit. Flooring does not require a permit in Collier county. The governing documents do not specify what type of underlayment is required and the flooring we selected has an underlayment attached. When we found out that in fact, we did need approval and Proflex 90 or a comparable equivalent was required, we instructed ******** to use Proflex 90. ****** never had a problem with this before and it is irrelevant. We need an answer as to what ******** is willing to do at this point to resolve this, otherwise we need to make other arrangements to complete the work and repair the damage.
  
  Sincerely,
  
  *****************************