Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/10/2025

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to you today to request assistance in resolving an issue regarding my participation in the Arise platform. My name is ***** Small, and my CSP ID is *************************, my Service Operating Work (SOW) agreement was terminated. I believe this termination was unwarranted, stemming from an incident involving an upset customer where I adhered to the provided script. On December 29 2024 I reached back out to Arise registration to activate my IBO and it was activated. I have several opportunities but unable to register. Since then, I have attempted to apply on the Arise platform on several occasions. However, each time I apply for an opportunity, my application is rejected due to the previous termination of my SOW. This has been a persistent issue, Ive been registered back with arise for almost a year and I am seeking a resolution.I would greatly appreciate it if you could investigate this matter and determine why I am ineligible for future opportunities. Please contact me at your earliest convenience to discuss this further.Thank you for your time and attention to this matter.Sincerely,***** Small

• Initial Complaint

  Date:08/04/2025

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im reaching out regarding the recent termination of my SOW, which I believe was unfair given the circumstances. I previously reached out for assistance and clearly explained the situation that occurred during the call in question. At that time, I was advised to unassign myself from the jobs so that they could be reassigned to others, and I was specifically instructed not to leave them assigned to myself because when they call back they wont be able to find the job order if I leave it assigned to myself.I also confirmed this with Barbie, who reiterated that I should not leave the jobs assigned to me. I followed the guidance provided, yet my SOW was still terminated. Additionally, as shown in the communication below, I attempted to seek support from Ebony, but received no response.Given that I followed the instructions I was given and made good-faith efforts to resolve the situation, I respectfully request that my SOW be reinstated. I would appreciate a review of this matter, as the current outcome does not reflect the actions I took based on the direction provided. How am I supposed to call the customer if after I reboot the information goes away? You couldnt hear me because my sound wasnt working. I reached out to ebony about the issue and instead of responding I get terminated? How is that even legal?On Tue, Jun 17, 2025 at 9:30PM ***** **** ************************** wrote:Hello this is incorrect! I would never purposely disconnect or not call a customer back. I would like to review this call as I do my job with integrity and do not want such reports attached to my name or have my SOW wrongly terminated! Lastly on 6/5 I was in training and I had system issues that day and I had to reboot because my sound was not working. I cant call the customer back if my sound is not working and waste the customer time. Also I was told if I leave the job assigned to me, when the customer calls back they wont be able to find the job!

• Initial Complaint

  Date:06/24/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 29, 2025, I paid $50 to Arise Virtual Solutions ($30 for a background check and $20 for a training course deposit) to enroll in their ******************** ********** program beginning June 5, 2025. The course instructor and the platform stated the $20 deposit would be refunded after completing the first day of class. I completed two full weeks of training and never received the refund.I reached out to Arise several times through their support chat (the only contact method available), and each time I was told a support ticket would be created or that the refund process could take up to 30 days. However, on June 20, 2025, I was unexpectedly removed from the program entirely with no warning or explanation.When I contacted Arise again, I was told I had failed the background check. This was confusing, as I have no criminal history. I reached out to Asurint, the background screening company, and they confirmed in writing that my background was clear but the *** verification form had never been submitted, so the screening was incomplete due to Arises internal process failure. Asurint emphasized that Arise is the decision-maker.Despite showing this documentation to Arise, they repeatedly closed my tickets with generic responses and offered no resolution. Their final email stated the background check was not successful and my enrollment was canceled yet this directly conflicts with what the background screening company reported.I am requesting a full refund of $50, as I was removed unfairly from a program I paid for, was never refunded, and received no adequate support. I also incurred additional costs (equipment purchase) and turned down other job opportunities based on this commitment.

• Initial Complaint

  Date:06/17/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  regarding significant professional misconduct and system manipulation I experienced under ARISE management while attempting to serve as a certified Key Issues Experienced:I was denied real-time access to platform tools during live Zoom training sessions.The training offered by ARISE was disorganized, incomplete, and misleading about system certification requirement was falsely marked as a "no call/no show" despite being logged into ******* and attempting self-led participation.The instructor showed unprofessional conduct after I provided valid feedback about training clarity.I was misled into believing a certification was state-required when it was not.

  Customer Answer

  Date: 06/19/2025

  
  

  Subject: Second Complaint Against Arise Virtual Solutions Technical Manipulation & Systemic Roadblocks in Training

  
  

  To Whom It May Concern,

  
  

  This is my second formal complaint against Arise Virtual Solutions, and I am now raising serious concerns about deliberate technical manipulation and deceptive training practices used to disqualify or discourage applicants during onboarding.

  
  

  I am currently engaged in the Simtrain training simulation, which is required for onboarding. The system is non-functional in critical areas:

  The ************** button does not respond as instructed.

  Required key combinations do not register or activate the next step, despite being entered correctly.

  The system times out repeatedly, forcing me to restart sections unnecessarily even though I follow every instruction correctly and promptly.

  These issues create artificial failure and prevent progress, not because of user error, but because of technical flaws.

  Let me be clear:

  I am not a novice. I learned to type in the early '90s using *********** before modern computers became widespread. I am highly proficient with keystrokes, systems, and procedures. So when I say the simulation is rigged to fail or misfire, it's not user incompetence it's systemic sabotage masked as training.

  On top of that, after a tech representative accessed my system remotely and fixed some issues, I was suddenly locked out of Genesys, which had been accessible before. This raised serious red flags for me.

  The behavior Ive experienced amounts to manipulative gatekeeping using technical interference. Arise continues to pretend to address these issues while deliberately dragging them out, creating an illusion of support. This is not support this is gaslighting through tech.

  I believe Arise is using their training system and tech process to:

  Create frustration loops,

  Force timeouts,

  Misattribute blame to the agent,

  And ultimately filter people out under false pretenses.

  This behavior is discriminatory, unethical, and potentially exploitative of independent workers who invest time, money, and equipment to meet Arises onboarding standards. Many wont speak up but I am.

  I request:

  1. A full investigation into Arises Simtrain functionality and validation logic;

  2. An audit of how tech support changes may have led to being locked out of critical platforms like Genesys;

  3. Oversight into how Arise uses technical barriers during training to selectively exclude qualified applicants;

  4. Transparency into how errors are logged and flagged during simulation training.

  The message is simple: Stop playing mind games with people who are qualified, serious, and ready to work. I hope the BBB takes this seriously, because what Arise is doing is far beyond simple tech issues its a pattern of obstruction.

  
  

  Sincerely,

  Graceantoniette Crespo 

  ************

  ******************************************

   

   

  Customer Answer

  Date: 06/20/2025

  Just as I figured I was tech stalled and then dropped from the class this is a complete sham . I want a refund and compensation for wasting my time, leaving my prior employment because of the pressure of training. And the equipment I had to purchase 

• Initial Complaint

  Date:06/09/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Arise profile has been unfairly suspended. The reason given was because a security audit wasn't completed. I never received a security audit. Had I received it, I would've immediately filled it out & completed it. I'm doing everything in my power to fix this issue. I've talked to Partner Support & the ****************** They told me to contact the **************** which I have. I've sent six (6) emails to the *************** with all the pertinent info they've requested (CSPID, name, address, phone #, email) & haven't received a response yet. The first email I sent was on 5/20/2025. It's now 6/9/2025. I'm sure someone has received & seen my emails by now.I've worked with Arise for over 7 years. This is not how you treat people. I need someone to reach out to me to let me know what I need to do to get my account reinstated. To continue to receive & ignore my emails isn't right. I've been more than *********** simply want to know what steps I need to take to fix this issue. I think I deserve that much.They made a ************** have every opportunity to correct said mistake, but refuse to. I want my profile reinstated immediately.

• Initial Complaint

  Date:06/03/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello good afternoon everybody hope you all are doing well so simply put my arise account was suspended due to an okta security system error on the agero roadsides assistance campaign my MSA was terminated due to that they did an audit about it and they found really weird that we was swapping hours that day because we cant login the agero srw to take calls on feb 19th my account was suspended and they requested to send id verification which I send and I have not recieved any response back from them whatsoever since that date I would like to get my account back see opportunities on the arise portal please and thank ****** user was ************

• Initial Complaint

  Date:06/02/2025

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  6/2/2025 Pay was short by 3 hours. ***** is still owed. Arise is a scam company that pays below minimum rates and shorts hours on every paycheck. They charge 5% of your pay to work for them and ***** service fee. They cap your hours so you can not make the contract hours you agree to work.

• Initial Complaint

  Date:06/01/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was initially offered to work through Arise from a provider SOLUTIONS ************* which is now no longer in business. I have tried contacting them by email **************************************** which came back undeliverable. I also emailed the manager Deron *** email ******************** but have not received a response since January 2025. I recently reach out to Arise advising them of this issue asking to be dropped from this company being I have just paid for another drug test and background check. Arise informed me after I provided proof the company or emails or no longer active. I searched this company on ****************************************************************************************************************************************************************************************************************************************************************************************************************************************************************** and it shows business no longer active and provided it to Arise. They are still unwilling to manually drop me from that call center so that I can work. I don't know what else to do or who to contact when the company no longer exist. How would they even be able to drop me if they no longer have the business? This is very stressful and is mentally & emotionally effecting me.

• Initial Complaint

  Date:05/30/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Arise Virtual Solutions Support Team,I am writing to formally express my dissatisfaction with the customer support services provided by your company. My name is ****** ******, and I have been attempting to reset my Okta password to access my active account. Despite numerous calls to your support line at ************ this morning, I have been unable to resolve the issue.The assistance I received was not only unhelpful but also unprofessional. Several agents exhibited thick foreign accents that made communication challenging. When I requested that they speak more slowly and clearly, my calls were abruptly disconnected. This behavior is unacceptable, especially given the sensitive nature of the information associated with my account.I am deeply concerned about the security implications of this situation. I have *** agents attempting to log in on my behalf, and the lack of access to my account is hindering our operations. I urge you to review the call logs and investigate these incidents thoroughly.For your reference, my contact details are as follows:Name: ****** ****** Email: **************************** CSPID: ****** I have been emailing your support team daily for the past month and have encountered similar issues over the past two years, all without resolution. I request immediate assistance in resetting my Okta password and restoring full access to my account. Additionally, I expect a formal response addressing the unprofessional conduct I experienced.Thank you for your prompt attention to this matter.Sincerely,****** ******

  Business Response

  Date: 06/27/2025

  This issue has been resolved.

  Customer Answer

  Date: 07/09/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:05/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My ************** Agreement (***)was terminated abruptly, and I was sent an email stating that they were canceling my contract because they could not substantiate my identity or my location. It is hard for me to understand how that could be, considering that I have held an MSA with them for 17 years. I would just like clarification on exactly why my contract was terminated. I have tried to get clarification by emailing ************************************* a couple of weeks ago, but no one ever responded, which seems a bit dubious on their part. And once you have been removed from the platform, there is no way other than through email to reach out to them. I no longer wish to work for them and do not want my contract restored. I just would like to understand what exactly they mean by that, they could no longer substantiate my identity and my location. It is strange to say that to me and never provide any additional information. I am who I say I am, and I have always only worked from one location at the address listed on my contract. Honestly, I have completely moved on, but I do think they should at least have to go to the trouble of explaining the reason for the abrupt manner in which they rushed to end my business relationship with them because they reason they have given makes absolutely no sense.

  Business Response

  Date: 06/04/2025

  This issue has been resolved and the case is now closed.

  Customer Answer

  Date: 06/05/2025

  So they restored my contracts but they did not explain why this happened.  I would like to know in writing why this happened.  I was unable to earn revenue with them for 3 weeks.   Never mind that this is a very busy time of year for the client and so it also has an impact on the service level being provided to them. But for me,  it meant losing hundreds of dollars.   I am going to make an attempt to start servicing my client again but it remains to be seen whether or not I will still have advanced access in the client systems as I did before -- which took forever for me to acheive.   I also am very unhappy that for weeks no one would respond to any of my communications to ************************************* so that I could get an explanation and then I had to go the route of complaining via the BBB because I had no other avenue.   I was being completely ignored.   Then as soon as I file a BBB complaint,  all my stuff is immediately restored.   WHY DID THIS HAPPEN?  I want to know why it happened and I would prefer they communicate this to me through the BBB messaging system.  One thing is for certian.   There was never a legitimate cause to remove me from the platform.   And hopefully,  the fact that it was a mistake can be acknowledged,  but I will not hold my breath for that.   I just want to know exactly why it happened. Otherwise,  I have to wonder,  is it going to happen again?  

  Customer Answer

  Date: 06/05/2025

   
  Complaint: 23376787
  
  I am rejecting this response because: they have now restored my contracts but they did not explain why this happened in the first place.  I would like to know in writing why this happened.   I was unable to earn revenue with them for 3 weeks.   Never mind that this is a very busy time of year for the client and so it also has an impact on the service level being provided to them. But for me,  it meant losing hundreds of dollars.   I am going to make an attempt to start servicing my client again but it remains to be seen whether or not I will still have advanced access in the client systems as I did before -- which took forever for me to acheive.   I also am very unhappy that for weeks no one would respond to any of my communications to *************************************************************** so that I could get an explanation and then I had to go the route of complaining via the BBB because I had no other avenue.   I was being completely ignored.   Then as soon as I file a BBB complaint,  all my stuff is immediately restored.    WHY DID THIS HAPPEN?  I want to know why it happened and I would prefer they communicate this to me through the BBB messaging system.  One thing is for certian.   There was never a legitimate cause to remove me from the platform.   And hopefully,  the fact that it was a mistake can be acknowledged,  but I will not hold my breath for that.   I just want to know exactly why it happened. Otherwise,  I have to wonder,  is it going to happen again?  
  
  Sincerely,
  
  ****** ********