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Business Profile

Used and Rebuilt Auto Parts

Cratedparts.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Used and Rebuilt Auto Parts.

Complaints

This profile includes complaints for Cratedparts.com's headquarters and its corporate-owned locations. To view all corporate locations, see

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Cratedparts.com has 2 locations, listed below.

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    Customer Complaints Summary

    • 5 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/01/2024

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Failure to provide engine order or refund

    • Initial Complaint

      Date:05/31/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased and paid for a transmission for a 1986 International truck. that was 2 weeks ago and estimated delivery time was 7 to 10 days. I have called and no one answers. It goes straight to voicemail. I attempted to chat on their website but no response .

    • Initial Complaint

      Date:04/18/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On the 20th of March 2024, I purchased a 2014 ***** Cruze 1.4 L turbo engine over the phone with an online associate from the company called cratedparts.com. It was said that the delivery would take 5-12 business days. After those days were complete I called several times to get a location or answer as to where my engine was and received no response. Ive called from several different numbers via family members to see if my number was blocked but no one could get a response. Today is the 18th of April, 2 days short of a month, and still no answer to my dilemma. I have receipts, and call logs saved in accordance with this problem. I believe it was a fraudulent website, due to the lack of communication. Ive called the company sent emails to the company and left messages to the company which were all to no avail.

    • Initial Complaint

      Date:04/15/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a motor for my car from this company and never received it. I sent ****** to *********************** who is the supervisor for the company. I made the purchase February 16,2024 and have call and left voicemails about a update on my motor. No answer or call back. They was supposed to send me a tracking number to my email never received when my motor was shipped. They told me when I order my motor for my car that it would be shipped in 5 to 12 business days. Never received nothing. I still call to talk to someone still no answer nothing but voicemail. I just want my money back at this point. It have been almost 2 months.

    • Initial Complaint

      Date:04/15/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date of Transaction - Feb. 12, 2024 Invoice # - CP684676 Purchased- A used 2.4L engine Purchase amount of $1,625.00. - Additional Phone number for them is ************. - Expected delivery date listed on receipt - Feb. 29, 2024 Delivery extension of 3 to 5 days requested due to holiday shipping - After the holiday extension request; I was told that the engine had arrived in *************, ***; but could not give any tracking information until finale delivery truck had been assigned. To date I have not received any additional information nor have received the engine purchased.I have reached out to both phone numbers and both Email addresses that I have but to date have not received any replies with the requested information for delivery nor return of the purchase funds.I had offered to go to OKC and pick it up myself if they would send me the information (tracking etc.) needed to retrieve this at the freight terminal; but have not received any replies.The name of the salesman is listed as *******************************. Receipt also lists Parts dismantling LLC on it.I could use any help to either help complete the receipt of the purchased engine or retrieving the spent funds for non received merchandise.thank You in advance for all your help

    Cratedparts.com is NOT a BBB Accredited Business.

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