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Business Profile

Risk Management

Aon

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Risk Management.

Complaints

Customer Complaints Summary

  • 7 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/13/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This has to be the ************* Ever they have you purchase Travel protection and then don't honor the Contract. I purchased this insurance for myself, daughter and grandson. When I tell you it has been a roller coaster trying to get my money back from this company. I paid ******** for the trip. I work for the federal government and because of the disaster in *****, we are being deployed. I provided them with the travel documents the emails along with the date, time and location. The representative advised me that they only deal with military disaster when this was mandated by the military. They have yet allowed me to speak with someone in the corp office and AON sent an email saying military travel is the only way they would pay. I really need some assistance with this matter. When I initially signed up they never told me this. I keep reaching out to AON. It clearly state on your web site work related.

    Customer Answer

    Date: 07/14/2025

    From:
    BBB Serving ***************** and the *********
    To:
    ***** *******
    Subject:
    This complaint has been closed without response from the business

    ***** *******
    *************************
    **************, MD, 20772


    Dear ***** *******:

    This message is in regard to your complaint submitted on 6/13/2025 against Aon.  Your complaint was assigned ID ********.

    Your Better Business Bureau (BBB) has made several attempts to contact the business regarding your complaint. We regret to inform you that we have not received a response at this time and this case has now been closed as an UNANSWERED complaint in their file. Because we are not a government agency, we cannot force a business to respond.   

    If the company has contacted you directly and resolved this complaint, please let us know.  Should we receive a resolution in the future, we will let you know.

    BBB develops and maintains BBB Business Profiles on companies across the ************* and ******. This information is available to the public and is frequently used by potential customers. In the case of your complaint, the business's failure to promptly give attention to the matter will be reflected in the Business Profile.

    BBB regrets that we were unable to assist you further and wishes you the best in your future efforts in resolving this matter.
    Sincerely,

    Lynedra G.
    *******************************************************************                                   Why can't Carnival pay the advised me to use this company

  • Initial Complaint

    Date:11/20/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Paid for cruise on Oceania Cruise line, including $700 for trip insurance. Trip lasted from 6/21/23/to 7/1/23. Ship collected our luggage at 10:00 on 6/30/23 (one day prior to last day of cruise. When we arrived at airport in ****, ******. there was no luggage. Hired "Sendmybag" to ship luggage back to ******* at a cost of $880. Also had to replace two suit cases at a cost of $133. ****************** AON, refused to pay, citing their insurance only covers luggage at beginning of trip, not the end of trip. Policy does not state this and also states coverage extends to the end of the trip.

  • Initial Complaint

    Date:04/05/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Trip Cancellation Claim Reference #: ******* Claim #: 23NCL01633 Ph: ************ I submitted the AON Insurance claim in mid-January. Status is IN PROGRESS. AON states on their website that it takes 30 days to process. Days are turning into months....two (2) months to be exact. This is unacceptable. I want me insurance payout no later than April 14, 2023.

  • Initial Complaint

    Date:01/06/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We were on a Princess ****** to ****** which departed ********* on July 16, 2022, disembarked on July 30, 2022. My companion contracted COVID on Tuesday, July 26, was isolated in another cabin for the remainder of the ****** and then transported to a hotel for another SIX nights. He had to pay for the hotel (nearly $500/night), purchase his own meals, and purchase a new airline ticket to return home.To date, he has received SIX responses from Aon of: "We appreciate your continued patience as we work through a much larger than expected volume of claims, and apologize for the extended processing times. Please allow our team members the additional time necessary, which may be an additional 30 days, to appropriately review your claim submission."This is now FIVE months later and still he has received no reimbursement.

  • Initial Complaint

    Date:12/13/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Took **************** thru AON ************************ for a cruise booked thru *********** on Holland America . The cruise date was 10/01/2022 . Due to an emergecy surgery on my wifes' back we had to cancel shortly before the cruise. The cancellation was phoned in to *********** who then cacelled ********** with Holland America . We then received al fees and other expenses as a refund. A claim was filed with AON under claim#*******. On 10/19/2022 based on a phone call with AON's customer service we faxed all medical documents including Dr signatures for treatment and a bill for the surgical suite. After several phone calls and e mails there has been no acknowledgement of when we might receive payment of cruise fare of $2998. that was requested. There seems to be a persistent stalling tactic to avoid paying a claim.We are upsetwith this handling of our claim and it seems this may be common place according to internet reviews..The cost of the insurance was $300. which if let to stand without payment to the customer represents a scam.

  • Initial Complaint

    Date:11/28/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Travel Insurance - ************************** with NCL who use AON to insure trip interuptions, baggage damage/loss, etc - Enroute to ********** our suitcase was damaged beyond repair - Filed a claim with AON upon return and waited 4 months for any reply at which point they asked for more information. Added the extra documents that were requested and now they are trying to get us to use our house insurance which we do not have this on our policy. Advised them of this and have not heard back in months.- Filed claim May 27th and claim number is *********

  • Initial Complaint

    Date:11/14/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We filed a claim for travel insurance trip cancelation policy purchased from AON on 07/14/**. The claim # **TAC01918, Ref # ********* for a ***** around ******* by my wife and I. The insured amount covered was $9,490.00. Additional documents were provided on 10/13.**, which included Accula SARS-CoV-2 RT-PCR Positive Test Result taken 07/09/**, taken two days prior to departure for the cruise. Also enclosed was a signed authorization for release of Medical Information.

Aon is NOT a BBB Accredited Business.

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