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Business Profile

Property Management

CDMP Property Management Services

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for CDMP Property Management Services's headquarters and its corporate-owned locations. To view all corporate locations, see

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CDMP Property Management Services has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:05/11/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      CDMP is the business that manages **************, where I am a tenant. Within this business there is a major lack of communication in reference to fulfilling service requests and call backs for issues pertaining to the unit. Dec 1st I requested a call pertaining to the funds given to the property upon moving in. Upon moving in, the unit was supposed to be available October 24th but the management failed to prepare the unit on time. Due to this, I should have been instantly refunded for the prorate charged to me during October. The same month in which, I was not able to move in. I reached out numerous times during November. I sent text messages to the management team in December asking for a call back for weeks. The money was not refunded until December 2nd. Scenario 2: the management team said that the unit was sprayed before moving in. Upon move in with insects crawling in the kitchen, I requested for the unit to be sprayed again. I had to request a spray 3 times before the concern was enough for a phone call back, a month later. Scenario: I received a package to the building on April 1st, the package was not brought to my door. I called to request where this package may have been. ************************* informed me on April 3rd via telephone that the cameras would be checked for my package to be returned and I would receive a call back. The call back did not occur until April 13th, in which I was then told there was nothing they could do about my package. May 2nd: I reached out to the management team to inform them of a leak, in which I need assistance. I didnt receive a text back until 8:22 am the next morning. The text only inquired about a photo of a leak from 12 hours prior to, instead of an actual main fence request to see where the leak is coming from. Currently as I am typing this at 4:15 pm (the next day after my initial text message) my unit is starting to leak again.

      Business Response

      Date: 05/23/2023

      I have read the complaint carefully and regret that the tenant had a difficult move in. Units at ************** (Bank Condominium) are individually owned. The prorated and recurring charges are set at based on the terms in the lease before move in. The unit was made available for move in on October, 28th the tenant took possession on October 30th. The prorated charge for October 24th to October 31st was posted on November 1st. In recognition of the delayed move in the entire prorated charge, including the occupied days were credited in December. The tenant requested service for spiders, our maintenance staff visited and treated the unit several times until the issue was resolved. Regarding packages; the building does not have a staffed lobby or package service. Regarding the leak; a leaking kitchen faucet in the unit above was tracked and solved with the unit owner above.

    CDMP Property Management Services is NOT a BBB Accredited Business.

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