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Business Profile

Printing Services

IIID Max

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Printing Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/28/2025

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company IIID Max has had a referral program for years. I've had several successful payments from them until one day they stopped paying without a warning. They did show on their website until recently they are accredited by The Better Business Bureau.

    Business Response

    Date: 09/12/2025

    Our webpage was hacked and we lost a lot of information, including our affiliate program. We had to move our website to a different host with more security.

    The customer information was not compromised, however the affiliate program lost all the information.

    We are working with the provider to restore the information. As soon as it is functioning again, we will pay the affiliates the money we owe them.

    ****** ******* have been paid many times, this is the first time we were not able to do it, due to the technical problems.

     

    Customer Answer

    Date: 09/12/2025

     
    Complaint: 23810394

    I am rejecting this response because: I have attached all the necessary information to complete this transaction. I have been trying to contact them for several months before the hack and have been ignored several times.

    Sincerely,

    ****** *******

    Business Response

    Date: 09/16/2025

    As I mentioned before, our website was hacked and a lot of information was lost.

    The company that handles the affiliate program is trying to recover the information, so we can pay, as we always did to our affiliates.

    This problem is beyond our hands, but we never had the intention of not paying the affiliates.

    I can understand that the affiliate wants to get paid, and he will, as soon as we recover all the information.

     

    Customer Answer

    Date: 09/17/2025

     
    Complaint: 23810394

    I am rejecting this response because: I have provided the company with the information needed to settle this. What information is missing that you would need?

    Sincerely,

    ****** *******

IIID Max is NOT a BBB Accredited Business.

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