Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/09/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 7, 2025, I shipped a package through Zion Shipping from their ********, ** office. I paid $176.96, and the declared value of the merchandise was $1,500, as listed on the receipt. That amount also included insurance coverage for the declared value.Later, I was unexpectedly charged an additional $299.60 in customs fees including tax for the release of the package in *****. I paid the total amount of $476.56, but as of June 9, 2025, the package has still not been delivered.When I contacted the company, they said the package was ready, but they pressured me to delete my negative review on the BBB website in exchange for delivery. They also temporarily blocked the tracking number. I refused to delete my review and have still not received my package.This behavior feels like retaliation and a violation of good business ethics. I am simply asking for the immediate delivery of my insured package or an official refund based on the declared value.

  Business Response

  Date: 06/21/2025

  We have investigated the missing phone and found it. It was closed out in customs verification.
  
  Your consignee can come to pick-up the phone at the same office.
  
  We appreciate your patience and collaboration.

  Customer Answer

  Date: 06/23/2025

   
  Better Business Bureau:
  
  Thank you for following up on my complaint.
  
  I confirm that the missing phone ******** Galaxy A14) has now been recovered and was successfully picked up from the Zion Shipping office. I am satisfied with the outcome, and I consider this matter fully resolved.
  
  Thank you again for your support and assistance.
  
  Sincerely,  
  Bylard Rooby *******************************
  
  Bylard Rooby *************

• Initial Complaint

  Date:05/19/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  august 16 ***** I HAVE TWO BARRELS AND TWO BOXES I GIVE IT TO THEM TO CARRY TO ***** FOR ME BUT I PAY THAT MONEY AND THEY TOLD ME I SURPOSE TO RECEIVE IT ON OCTOBER 28 ***** .BUT I NEVER RECEIVE ANYTHING WHEN I CALL THEM THEY TOLD ME THEY HAVE PROBLEM IN ***** THEY SAID TO ME THEY HAVE PROBLEM IN ***** THEY CAN ** GO DOWN THERE AND THEY TOLD ME COME GOT THEM BECOUSE THEY HAVE HAVE ENOUGH SPACE TO KEEPING THEM AND ALSO THEY TOLD ME THEY WILL REFUND THE MONEY BACK ,ON DECENBER I COME TO GET THEY STAFF BUT THERE ' RE NOT GIVE ME ANY REFUND BACK I TRYING TO CALL THEM SEVERAL TIME EVERY TIME I FIND THEM THEY TOLD ME THEY WILL REFUND THEY MONEY BUT THERE ARE NOT AND THEY KEEP GIVE ME SWEET TALKING UNTIL NOW THEY DON ** WANT GIVE ME THE MONEY BCK .AND ALSO I BUY SOME FOOD AT RESTAURANT DEPOT LIKE RICE, FLOOR ,SPAG, AND SOME ORTHER THING I SEND FOR MY MOM I KNOW THET HAVE ALOT PROBLEM DOWNTHERE THE FOOD CAN HELP THEM EVERYTHING WASTE BECAUSE THEY STAY AT THE BARREL FOR A LONG THEY ARE HUMIDE.

  Business Response

  Date: 06/27/2025

  Greetings Mrs. **** R ********,

  We would like to apologize for that significant inconvenience. At Zion Shipping, we do not tend to hurt any customer. That experience does not fall under our expectations. For that, we will try our best to get in touch in order to get a quick and satisfactory resolution to this matter.

  Again, we are very sorry about that, and we promise that we are going to try our best to resolve it.

  Respectfully, 

• Initial Complaint

  Date:03/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted Zion shipping on 2/5/2025 to pick a large amount of items for me on 2/5/2025 spoke to a lady with an Indian accent by the name of Chica ext 1011. She stated that the driver will be there the next day from 10am-1pm. The driver never showed up I had to call to inquire about the pick up. A week late, finally I was able to schedule a pick up. As both gentleman showed up to my warehouse, they quote me 3000$ for everything including furnitures that they were supposed to take with them that same day. Unfortunately their truck was full due to a previous pick up and they were unable to load the rest of my items into their truck. Both drivers wanted me to pay right away however I decline because they said they will come back and load the rest of my stuff that same week on a weds. Again no one showed up that weds. On a Monday, that same Indian accent lady called me back to ask men if I was available that same day for a pick up, I told her no I was not, then I proceeded to ask her if they can return o Tuesday or Weds, she said no they are not available. She will contact me when the drivers are free. Today is March 14th I never heard back from anyone at Zion Shipping until I called that same lady named Chica to ask her about when are the drivers coming back to pick up my stuff from my warehouse, she proceeded to tell me that she called several times and I was not available. I asked her when did you call my phone and the dates that you called, Chica could not even tell me the dates that she called and the worst is she did not live any voicemails. An email was sent to me stating that they will trash the items that they picked up on the first and only trip that they made and that the drivers cannot return to pick up the rest of my items. Ina addition they will charge me storage fee. I did not sign any contract with this company. Its either they return my stuff or I will ensure they don't stay in business for long.

  Business Response

  Date: 04/11/2025

  First of all, I would like to apologize for that unpleasant experience. As you stated, yes we have picked up multiple items from you, and we are supposed to go back to take the remaining ones. However, since we left, you never pickup our calls. We emailed you multiple times, and you did not reply. One of our managers texted you on March 11th, you did not reply either. This morning again (April 11th, 2025 at 10:20 AM EST), we called and texted you, you did not answer or reply. If you still want your items, please get in touch with us at your earliest convenience otherwise, we will have to get rid of them, as it has already been more than 60 days since we have been trying to know your decision. We have attached our screenshot where we texted and emailed you as our proof.
  
  Our contact numbers remain the same:
  
  **************
  
  **************
  
  
  
  Awaiting your reply,

• Initial Complaint

  Date:07/25/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally file a complaint regarding the service I received from Zion Shipping. I paid 650$ on may 7th for the shipment of my products, Despite sending the agreed amount, I was later asked for additional money, which I declined. Since then, my calls have gone unanswered, and my shipment remains undelivered.I request a prompt resolution to this matter. I expect either the immediate release of my shipment or a full refund of the amount paid.

  Business Response

  Date: 06/03/2025

  After all reviews and contact with the customer. The shipment was delivered to him after he paid the final balance. And now we are in a good state with him; he can come back to take our service again at any anytime.

  We apologize for all previous inconvenience, and we commit to providing a better service to him in the future.

   

  Regards,

• Initial Complaint

  Date:11/21/2022

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I SENT MY BOXES TO BE DELIVERED SINCE AUGUST 26 NOW WE IN NOVEMBER 26 AND THEY STILL HAVE IT STATED THAT EVEN IF LOSE EVERYTHING I WONT BE ABLE TO GET SOME TYPE OF COMPENSATION FOR MY LOSE

• Initial Complaint

  Date:10/14/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I, *************** ****, have entrusted Zion Shipping to ship several boxes from *********** to my family in *****. I am concerned that something may have happened to my shipments, or that they will not be delivered at all. I sent several boxes from the *********** location to ***** in the week of June 21st, 2022. I was told by Zion shipping when, I shipped them, that it would *********** to 8 weeks. It has now been almost 3 months, and my family still does not have the boxes. I am concerned that something may have happened to my shipments or that they will not be delivered at all. I have been in contact with the Zion customer service and have not been able to get any helpful information from them. All they can tell me is that my stuff is still in customs, or it just delayed. They refuse to call customs and look into it, they refuse to call ***** at all to look into the reason why my packages still have not been delivered to my family. I was told by a customer service representative that my packages would be available for.my family to pick up on 9/13/2022. Then on 9/20/2022 and 10/03/2022, I received an email from Zion saying that my packages will be delayed again because of political unrest in *****. There is no more political unrest now in ***** than there was when I sent the packages in June. I was assured that the packages would ***********-8 weeks and there was no mention of a possible delay due to the constant unrest in that country. I also sent a few items with two other small companies that same week, and a box with DHL a few weeks later. The two small companies and DHL have delivered all of the packages I sent with those companies to my family already. It is hard for me to accept that **** is having so much trouble getting my family's packages to them when 3 other companies are able to. Shipment numbers areHTB026052, HTB880917, HTB150641, and HTB804761.

  Business Response

  Date: 12/22/2022

  Please be advised that ***************************** packages were delivered weeks ago. All items were delivered to her home as requested and paid for. Prior to the delivery we spoke to ************ and informed her of the political issue in *****. This issue was on going to several months causing delays in the boat cargo operation. The cargo companies all stopped working during this time.

  Nonetheless, the level of insecurity in ***** was at it's all time high. We were advised to stop all home deliveries and not to any chances putting our drivers at risk. Even after explaining all these details to ************ she still could not comprehend why her packages were not delivered. Zion Shipping apologized numerous times during every transaction and tired to find other avenue to assist.