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Business Profile

Mailing Services

The UPS Store #6890

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mailing Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/04/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On July 25, I delivered an express (tracking number : 1ZH472626726823898)to ********* at this express station(The *** Store,*************************************************). After ******************************************************** *****, and there was no follow-up logistics update. I suspected that the express delivery was lost or stolen. I contacted the customer service of ***, but their customer service shirked responsibility from each other. No one told me the specific situation of the express delivery, and no one contacted me to deal with it. On August 1st, a customer service text message contacted me, saying that he would tell me the specific situation of the express delivery on that day, but in fact, there was no follow-up, and he did not call me back.This package is worth ****** US dollars, which is very important to me. If it is lost, it will affect my whole life. I feel that I will commit ********** current request is that a specialist customer service will contact me and tell me the specific situation and location of this express delivery. If it is lost, it will be compensated to me.

    Business Response

    Date: 08/18/2025

    Hello it seems there has been a mistake, our *** Store is located on *******************************. Our store is *** Store 5471, We do not understand how this complaint was sent to our store considering we are not the *** Store 7742 located in *******. All *** Stores are franchises and have independent owners. We did not ship out this package for this customer neither did this package go through our store, Please let us know what else is needed on our behalf to have this taken care of on our end. Thank you

The UPS Store #6890 is NOT a BBB Accredited Business.

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