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Business Profile

Event Ticket Sales

Teratickets.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Event Ticket Sales.

Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/30/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On November 17th 2023 I purchased 8 tickets to a show advertised I am *******. Original advertising stated that this was a play called I am ******* and listed the following credits: Actors *******************************, ******************************* and director ***************************. The cast was one of the main reasons these tickets were purchased. The play was to take place on December 12, 2023 On December 7th, 2023 it was announced that the show will not take place on December 12 due to cast not being able to arrive and the show is being rescheduled (NOT REPLACED) for February. Since 3 of the people in my party couldnt make it in February, partial refund was requested and processed 4 days before the show (2/21/24) Teratickets sent out an email stating that the show that is to take place in fact is different from the one advertised different name - altered ******* not I Am ******* and completely different cast members. In The email, the company does confirm that the original show was replaced with a different one. Even though their email states the patrons were previously notified, that is incorrect, the only emails that were ever received by me never stated that this will be a completely different show.I have contacted Teratickes multiple times via email, their website and by phone, they are refusing to issue a refund and further ignoring my messages.

  • Initial Complaint

    Date:05/11/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    To Whom It May ******** The refund for the cancelled events wasn't issued to my credit card but in form of credit to my account on **********************. After contacting the agency directly via e-mail they replied that they don't have technical feasibility to do so.I have no plans to use this credit from the site to purchase any other tickets and I want the full refund as a credit to our credit card or in any other form so I can cash out my money.Thank you for the prompt attention to this matter.

  • Initial Complaint

    Date:02/15/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of transaction: 11/20/23 Amount: ****** I bought a theater ticket for a play advertised as ************ play. ************ is an acclaimed high quality ***************. Initial date of performance was 12/05/2023. The performance was rescheduled to 02/14/24, and it was fraudulently advertised as the same performance. In fact, subtle details were changed (renamed from " I am ******" to "******"), and different group of actors and producers actually presented a different play of much lower quality. The main poster didn't change and there was no explicit communication that this will be a different performance. In fact, everything looked very similar and gave an impression that it is the initial performance, just rescheduled. This was a fraudulent advertisement and intentional misleading of the consumer. Producer of initial performance even posted on ******** that it is not his peformance and it has nothing to do with him, asking people to be careful. I didn't see this post until after the show.

  • Initial Complaint

    Date:05/19/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a tickets for the concert last year which was cancelled and people from this company refused to return my money back to my credit card . No respond on emails , no responding on my calls.Its not my fault that concert was cancelled .How can i return my money ?

  • Initial Complaint

    Date:01/14/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought 4 tickets for the show from this company. The original show was scheduled for 2020 but the date was changed multiple times because of Covid. Last announcement came from them in November ************************************************************************************************************** 10 days. After time passed and Refund not showing on my card account I contacted this company. At that time I was told that they would just give me a credit with their company instead of refunding the original payment because they could not do a refund. I requested a refund check since I am not interested in buying anything from them in the future. They declined. So not only they used my $270 for 2 years, they still have it and will keep it unless I am forced to buy something from them. One of the reasons I am not interested in Their services is that during 2020-2022 I tried to contact them multiple ways (phone calls, emails) and got no response at all. I consider them keeping my money a fraud. They have my money and provided no services or products to me.

  • Initial Complaint

    Date:11/18/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On January 30, 2020 and February 6, 2020, I bought two tickets for a performance at the **************************** in *********, ** that was going to happen at the same year. However, due to Covid, the performance has been postponed a few times and finally, a few days ago, it has been cancelled. I received an email stating that the refund was issued to my credit card, but I didn't get any refund. When I called them, they said that they cannot issue me a refund due to their technical difficulties -- the tickets, they said, were bought too long ago.Unfortunately, my credit card can only take care of disputes happening not more than three months back.Could you, please help me get my money back -- $151.70.Thank you very much for your consideration.*********, ***********************

    Business Response

    Date: 11/22/2022

    Hello, the refund was provided  in form of the credit.  Please see the email attached. **

    Customer Answer

    Date: 11/22/2022

     
    Complaint: 18418015

    I am rejecting this response because: on November 1, I received a message from the company stating that the performance has been canceled and that they are sending refund to credit cards. Within a few hours, I received another email stating that the refund has been issued to my credit card. However, when I discovered that I didn't receive any refund and called them, they responded that they are not capable to issue me a refund, but I can use these tickets for their next performances.There are two problems with their respond:

    1. Everyone else I called received a refund

    2. I spent a lot of money for this particular performance, and I need this money; I don't want to waste my money for any of their future performances. I have the right to decide what I want to do with my money.

     

    Here is their email (in Russian, followed by my translation):

    ***************;<***************************************************; Tue, Nov 1, 3:34 PM


    to me


    ????????? ???????, 
    ? ?????????, ? ????? ? ??????? ??????????? ???????? ???????? ???????? ??????? ? ????????? ??????? ???????? ??????? ??????????? ??? ? ??? ?? ?????????! ?????? ?? ????????????? ?????? ????? ?????????? ??? ?? ????? ??????! 
    ???????? ??? ???? ????????? ?? ???????????? ?????????? ? ???? ??? ?? ????? ????????? ????????????! 
    TeraTickets.com 
    --
    Thank you!
    **********
    TeraTickets.com

    Translation: Dear customers, Unfortunately, due to the busy schedule of the ballet dancers participating in the performance "The Story of *******************," their tour toe the US will not take place. We are going to refund you ***** for the tickets within one week. We apologize for the inconvenience and expect to see you at our next events.




    Sincerely,

    ***********************

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