Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/09/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 21, 2025, I signed a contract with Pricing Van Lines (PVL) and provided them with an itemized list of everything I needed moveddown to the number of small, medium, and large boxes. I was quoted $3,558.88 at the time and paid one-third of the total upfront to secure the contract. PVL converted the list into cubic feet estimates without accurate representation of the boxes or dimensions we had discussed. The moving Seal Moving showed up the next couple days, never having enough space and forcing me to buy more. Due to the urgency of my move-out deadline. After arriving in **********, *************** contacted me to ask if I wanted to use the one month of free storage included in my contract. I agreed. On August 28, 2025, I received a text from PVL asking if I needed additional storage. I replied that I did not. I reached out confirming I was ready to receive my shipment. I was then told that if I wanted to receive my household goods that I would need to pay not the $1,840 that was agreed to at delivery but $2,476 immediately or my items wouldn't be delivered. I offered to pay the extra couple day of storage due to the holiday weekend if provided a breakdown. I was not provided information stating I would have to pay the free month in contract, nor was I provided the price breakdown. However, in the Rights and Responsibilities booklet provided stated that the moving company is required to contact the customer 10 days before the end of the free storage period and again 24 hours prior to storage endingneither of which occurred.Eventually, *************** stated that they did not want to fulfill the contract due to the long-distance nature of the move. They suggested that I either travel back to ************* to retrieve my items myself or hire another company to do so. I asked if I would be refunded. They stated that they would not charge me storage but did not offer a refund.

  Business Response

  Date: 09/10/2025

  Pricing Van Lines has investigated this matter in an attempt to better comprehend and validate the complaint against our services. Customer satisfaction is critically important to us, and we want to ensure that each customer knows their business is valued and truly appreciated.
  
  Pricing Van Lines was the customer`s booking agent. The customer`s moving company is **************, whom the customer`s moving contract was signed with. Pricing Van Lines does not provide contracts. That said, we are always here to assist and mediate between a customer and their moving company whenever necessary. Upon review, the customer's goods were picked up by CL Moving on 7/29/25. The customer was contacted the following month to confirm when they would be ready to receive their delivery, and the customer's First Available Delivery Date was 9/4/25, which was the same day that the customer provided their delivery address. The customer's 30 days of complimentary storage were from 7/29/25 to 8/28/25. Please note that storage payments are not prorated, as the customer was also explained. The addition to the customer's balance with CL Moving is for the additional month of storage that the customer used, as their complimentary storage period ended on 8/28/25, and they did not confirm a First Available Delivery Date or provide a delivery address until 9/4/25. We have contacted CL Moving on behalf of the customer, and they have confirmed that they are happy to complete the customer's delivery, however the balance owed to them including the additional month of storage that the customer has utilized would be due at the time of delivery. If the customer is refusing to pay CL Moving the balance that they are due, then CL Moving would unfortunately be unable to deliver the customer's goods, as the delivery services (and additional storage) have not been paid for. In an attempt to provide the customer with a second option, CL Moving advised the customer that the customer of course also has the right to pick up their own items, if they are having an issue making their balance payment, and CL Moving would then not charge them and would waive their additional storage fee as a courtesy.

  Please feel free to contact our *************************** at ************ or ************************* with any further questions.
  
  Thank you,
  
  Pricing Van Lines

  Customer Answer

  Date: 09/23/2025

   
  Complaint: 23862861
  
  I am rejecting this response because:
  Contract: a written or spoken agreement, especially one concerning employment, sales, or tenancy, that is intended to be enforceable by law.

  Pricing Van Lines has still not delivered my household good. I have provided an address and have been ready to accept delivery. 

  I have been contacted by the moving company's hired by Pricing Van Lines and have been threatened and pressured to pay even more money outside of the agreed contract for logistical expenses that are outside of my control or responsibility. When I reached out to Pricing Van Lines I was ignored. Pricing Van Lines was hired to contract a moving company and has been paid over the original established price. Both moving companies have been reaching out to me directly for more money and complaining about Pricing Van Lines for having a reputation for not fulfilling their side of contracts. Sure enough, they have a number of reviews on ****** and yelp complaining about the same issues. 

  As the customer I am not responsible for any additional expenses due to poor logistical planning of these companies, like moving my items to a smaller "normal sized moving truck" even though the storage unit where the delivery is to be made would accommodate a tractor trailer. 

  I wish to have the job completed with no further delays or harassment or threats of putting my items in the garbage or out on the street if I do not pay or get Pricing Van Lines to pay.

  Sincerely,
  
  ***** *****

  Business Response

  Date: 09/23/2025

  First, please note that Pricing Van Lines has not asked the customer for additonal money. With all due respect, this is false. Secondly, please note that as per the customer's Estimated Delivery Schedule, CL Moving has 21 Business Days beginning from 9/4/25 to complete the customer's delivery. The customer's delivery is well within this time frame, and CL Moving has already confirmed with the customer that they are on their way for delivery. ********* has advised the customer that due to no semi access at the customer's delivery location, there would be a Shuttle Fee from CL Moving at the time of delivery. This was also explained in the customer's initial agreement, that their carrier may charge a Shuttle Fee at delivery if there were to be no access for their truck and they needed to rent a smaller vehicle in order to complete delivery. This is the additional charge that the customer is referring to. Please also note that ********* has already waived the customer's storage fee that their previous complaint was regarding, as a courtesy and show of good faith to the customer. The customer's delivery is on schedule, and our ************************ will continue to follow up with the customer until their delivery has been completed, as well as after their delivery should the customer need assistance with anything else.

  Customer Answer

  Date: 09/25/2025

  I noticed the information pertaining to the issue was very empty:

  Date Problem Occurred: 5/21/25-9/28/25

  Complained: 7/28-30/25, 8/31/25, 9/3-4/25, 9/18/25, 9/22/25

  Purchase Date: 5/21/25, 7/28/25, 8/2/25, 8/4/25, 9/28/25

  Salesperson: ****** *******, ****** ******, ****** *****, ***** ****

  Product/Service: ************** Brokers 

  Purchase Price: Quoted $3558.88, Charged $8551.37

  Payment: CC $2471.37, Check $4240.00, Money Order $1840.00

  Customer Answer

  Date: 09/25/2025

   
  Complaint: 23862861
  
  I am rejecting this response because:
  Pricing Van Lines likes to try and manipulate the wording of a contract in order to pressure their customers into more money. This is what they have been doing to me the whole time. I was told I would receive 30 days of free storage, if I needed and I agreed to this. The final pick-up day for my items was on 7/30/25 after I was pressured into purchasing for space. On 8/28/25 (29 days later) I was asked if I needed more storage and I replied that I did not.  I was not contacted by either company for a couple days after. I provided an address and said I was ready to receive the shipment. I was told that because I didn't provide an exact date for the shipment to be delivered, I was now responsible for the cost of the 30 days of free storage. (Contract manipulation started)

  Once the Items reached ** from ** I was told that the truck transporting the items was too big to fit into the delivery address and would need to be downsized and I would have to pay for this. The delivery address is a storage unit that I confirmed with the company will accommodate a simi truck. However, in our contract a shuttle service is for a "normal sized moving truck" not semi and a shuttle would be a small vehicle transporting from this size truck, not moved from a simi truck to a normal sized moving truck. (Contract manipulation again)

  Pricing Van Lines/****** was telling the moving company they hired to ask for more money and both companies reached out and tried to pressure me into pay for charges that are supposed to be covered by the original moving cost that I had already paid. I was threatened that if I did not pay these additional costs that my items would be put in the garbage or left out on the street. 

  (Everything I have said is documented through email and text messages.)

  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:06/10/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I entered an agreement with this company to pack, load, move and unload my house. I gave them a list of items that would need to be moved. They quoted what it would be to which we agreed.They did not pack up all of the agreed to items and then requested we pay for a 2nd truck because they did not think it all would fit into one truck.I did not ask for one truck I asked for them to quote the list of items. They misjudged the total amount of space it would take.They refuse to discuss this, refuse to deal with me, they are telling me that I have to pay out the remainder before they will drop off my items and then I can fill out a claim.Which is a non starter because then I do not have any leverage. I had to get a second company to complete the packing up. I offered to reduce the final payment by $1700 and call it a day but said no, they will not negotiate.****** ******* is the guy I have been dealing with ****** ******* Move Coordinator Pricing Van Lines ********************* Moving Broker *********************** ************ Ph/Txt Fax: ************** ***************************** *************************************

  Business Response

  Date: 06/12/2025

  Pricing Van Lines has investigated this matter in an attempt to better comprehend and validate the complaint against our services. Customer satisfaction is critically important to us, and we want to ensure that each customer knows their business is valued and truly appreciated.
  
  Pricing Van Lines was the customer`s booking agent. The customer`s moving company is *****************, whom the customer`s moving contract is with. It seems that the customer is referring to their moving company in this complaint, not to our services. Nonetheless, we are here to assist the customer however we can. Our ************************ has been in contact with the customer and is currently mediating between the customer and ***** Moving in order to assist the customer with their complaint. Please do not hesitate to contact our *************************** at ************ or ************************* with any questions.

  Thank you,
  
  Pricing Van Lines

  Customer Answer

  Date: 06/12/2025

  This is nonsense.  I contracted with Pricing Van Lines for the work.  I had no communication or agreement with the other company that was contracted out by Pricing Van Lines.

  my agreement is with Pricing, they quoted and we agreed.  Their selected sub-vendor has failed miserably to live up to the agreement between Pricing and myself.

  The fulfillment of this agreement is their responsibility, the fact that they are trying to push the culpability to a team I had no agreement with is nonsense.

  I paid Pricing Van Lines almost $4k and for that they contracted another company.

  I have offered to reduce the final payment by $1,700 which was less than required to actually move the remainder of my property that they failed to move.

  they Refuse to discuss, as you can see they want to blame the sub for not loading the property.

  Customer Answer

  Date: 06/12/2025

   
  Complaint: 23451934
  
  I am rejecting this response because:

  This is nonsense.  I contracted with Pricing Van Lines for the work.  I had no communication or agreement with the other company that was contracted out by Pricing Van Lines.

  my agreement is with Pricing, they quoted and we agreed.  Their selected sub-vendor has failed miserably to live up to the agreement between Pricing and myself.

  The fulfillment of this agreement is their responsibility, the fact that they are trying to push the culpability to a team I had no agreement with is nonsense.

  I paid Pricing Van Lines almost $4k and for that they contracted another company.

  I have offered to reduce the final payment by $1,700 which was less than required to actually move the remainder of my property that they failed to move.

  they Refuse to discuss, as you can see they want to blame the sub for not loading the property.

  
  
  Sincerely,
  
  ***** *********

  Business Response

  Date: 06/13/2025

  Good morning, as previously explained, Pricing Van Lines was the customer's booking agent. We provide estimates. We are not subcontractors. As previously explained, the customer's moving contract was signed directly with their moving company *****************. We are attaching copies of the customer's signed contract with ***************** and all corresponding signed paperwork with them as reference. Furthermore, at no point have we pushed away the customer. On the contrary, as also previously confirmed, our ************************ is currently assisting both the customer and ***** Moving and mediating between them in order to help both parties bring this to resolution. We will continue to assist the customer however we can within our means until any issue has been resolved, as well as after delivery if the customer still has any pending complaint at that time.

  Customer Answer

  Date: 06/13/2025

  Absolute lie!  I received the quote from Pricing Van lines based upon my provided list.  Pricing Van lines poorly sized the load to one truck   They seemingly knew that it was a poor quote as they tried to play games and have me order a second truck.

  its Beyond professional pass this off and they are not at all working with me, they are not in contact with me, they are not responding to communication.

  i will not stop until they make this right.

   

  Customer Answer

  Date: 06/13/2025

   
  Complaint: 23451934
  
  I am rejecting this response because:

  Absolute lie!  I received the quote from Pricing Van lines based upon my provided list.  Pricing Van lines poorly sized the load to one truck   They seemingly knew that it was a poor quote as they tried to play games and have me order a second truck.

  its Beyond professional pass this off and they are not at all working with me, they are not in contact with me, they are not responding to communication.

  i will not stop until they make this right.

   

  
  
  Sincerely,
  
  ***** *********

  Customer Answer

  Date: 06/13/2025

  So you side with them - how????

  Its not answered - how?

  Youre a **** joke! 

  Customer Answer

  Date: 06/13/2025

  Hey just close this out because youre too lazy to do something 

  Customer Answer

  Date: 06/13/2025

  Ready to close this too????  Hey raise your hand if youre just too lazy to do your job

  Customer Answer

  Date: 06/13/2025

  Such garbage

• Initial Complaint

  Date:10/03/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed a contract with Pricing Van Lines in 1/2024 to move from ** to ** in June of this year. Being a broker, they gave my job to ****************, assuring me that they choose their carriers very carefully. The pick up was June 14 from CA and delivered to me July 13 in **, minus 2 bookcase shelves they lost and never claimed responsibility for it. At the arrival with my things the drivers demanded the rest of the payment threatening me that they will not give me my things until I pay up front, so I had to pay. Every single item in my inventory list came damaged: the backs of bookcases ripped out with nails, and the shelves lost, torn and smashed boxes, computer desk's mechanism damaged, mildew on my leather couch (One Coast Moving claimed they are not responsible for it) and so on. The drivers did not assemble my bed correctly, as they lost some of the screws, and the damage to some consoles prevented the correct assembly. My white dresser damaged to the point that shelves could not be closed, and one of the drivers broke the bottom panel of it in front of me. I had to throw the dresser away, as it was not usable. One Coast Moving would not return my calls, did not provide timely updates. I filed a reimbursement claim with them and asked Pricing Van Lines for help. I spent over $3K for this move just to see all my household items damaged beyond words. I was offered a silly $228 reimbursement from One Coast Moving and Pricing Van Lines did nothing to assist in at least a reasonable compensation to me, stating that this is not their responsibility. I am deeming them responsible for all the awful experience and my loss. I would like to be fully refunded for the move.

  Business Response

  Date: 10/04/2024

  Pricing Van Lines has investigated this matter in an attempt to better comprehend and validate the complaint against our services. Customer satisfaction is critically important to us, and we want to ensure that each customer knows their business is valued and truly appreciated.
  
  Pricing Van Lines was the customer`s booking agent. The customer`s moving company was ****************, whom the customer`s moving contract was with. Please note that the customer did not sign a contract with **********************. ********************** provided the customer with an estimate for their move with ****************, which stated that it was an estimate and not a contract. The customer signed their moving contract with **************** directly (attached for your reference). That said, we are always here to assist and mediate between a customer and their carrier whenever needed.
  
  Pricing Van Lines is again very sorry to hear that the customer experienced damage in their move with One Coast Moving; however, the customer's statement that ********************** did not offer to assist or offer to take responsibility is also false. Please see below the email that was sent to the customer on 7/15/24, upon the customer reaching out to us for assistance in filing a claim:

  Customer Service
  Mon, Jul 15, 7:01?PM
  to ****************************
  Good afternoon ****, our *************************** was advised that you were requesting to file a claim for your move with One Coast Moving. We are happy to help. Normally claims are filed through them, however we are glad to step in and assist you with this if you have not yet been assisted. If this should be the case, just let us know what you need to file a claim for, so we can help you with this. Thank you.

  Please see below the customer's reply that evening:

  **** Ore
  Mon, Jul 15, 10:59?PM
  to Customer Service
  Hello,
  Thank you for the email. I am gathering all the evidence of damage and will be filing a claim in the following days.
  I just discovered that we are missing 2 bookcase shelves (attaching the image).
  I emailed One Coast Moving about it, and asked them to find the items and deliver, but since they have not been responsive previously, dupping you into the issue.
  Cheers,
  ****

  Please see below our reply the very next day, on 7/16/24:

  Customer Service
  Tue, Jul 16, 12:53?PM
  to ****
  Thank you for getting back to us, and we are very sorry to hear that you experienced damage and missing items with your carrier. Thank you for letting us know about this. No worries, we will be here to assist you with your claim when you are ready. For your reference, you have up to 9 months from your delivery date to submit a claim. In the meantime, we have advised our ******************* to reach out to One Coast regarding the missing shelves to make sure that they get back to you and / or us regarding this.

  We then received the following email below from the customer on 7/30/24:

  **** Ore
  Tue, Jul 30, 7:10?PM
  to Customer Service
  Hello,
  I am informing Pricing Van Lines that I filed a claim for damage and reimbursement with One Coast Moving.
  Claim ID: *********
  CSI

  The customer was advised that we do not work with the same ************** as One Coast Moving, and that they may of course file their claim through One Coast Moving if they preferred, however to please note that we would neither have access to their claim nor be able to assist in the process, as we unfortunately did not and do not have an agreement or relationship with their **************. Pricing Van Lines did in fact offer to assist the customer with their claim ourselves and take responsibility, despite the customer's agreement stating that **************** was responsible for claims, as a courtesy and show of good faith to the customer from us; however, the customer chose to file their claim through One Coast Moving and not through us. On a side note, please note that we show that the customer did not purchase packing services from One Coast Moving and packed everything themselves, and also selected the Standard Liability Coverage option as their coverage option for their move. This coverage option covers the goods being transported by weight rather than by value, which may be the reason for the customer's settlement amount from CSI Claims.

  Please feel free to contact our *************************** at ************ or ************************* with any questions or for any further information.

  Thank you,
  
  Pricing Van Lines

  Customer Answer

  Date: 10/04/2024

   
  Complaint: 22376016
  
  I am rejecting this response because:

  It was Pricing Van Lines that gave out my job to One Coast Moving. I had no choice in selecting a carrier nor was I ever contacted prior to that decision. The assistance from Pricing Van Lines was offered to me during a phone conversation with one of their representatives who called me July 14th. It was not offered in emails. In fact, in the email thread provided by Pricing Van Lines they refuse to take any responsibility in the assistance of this matter. Since Pricing Van Lines does not help their customers in complains either, I will file a formal complaint against One Coast Moving.

  
  Sincerely,
  
  Yauheniya Areshchanka

  Business Response

  Date: 10/08/2024

  Our sincerest apologies, as we unfortunately do not understand the customer's response. The customer is still claiming that assistance was not offered in emails and that Pricing Van Lines refused to take any responsibility in the assistance of this matter, after we have already provided evidence clearly contradicting the customer's claims, proving the customer incorrect, and showing that ********************** DID offer to take responsibility and DID do so via email so that it would be in writing from our part. For this very reason is why we do this in writing, as evidence from our end that Pricing Van Lines, although not obligated to per the customer's contract, still went above and beyond and offered to assist. Secondly, *************** is who assigns One Coast Moving. Lastly, every customer has a choice in the selection of their carrier and may request a different carrier, if they do not like their carrier, as many times as they wish at no additional charge.

  Customer Answer

  Date: 10/08/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, but I can see that Pricing Van Lines will not offer any resolution to me.

  They claim that a customer has a choice of a carrier and can change a carrier, but I was never informed of that. My job was given to One ************ without asking me.

  I opened a complaint with ****************, so you can close this complaint. Though it is not resolved to my satisfaction.
  
  Sincerely,
  
  Yauheniya Areshchanka

  Customer Answer

  Date: 10/08/2024

  The link does not work

• Initial Complaint

  Date:08/28/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  During the initial call with Pricing VanLines they rushed through the inventory list. They also left items off of the inventory list (example office chair) that I know was communicated because every other piece of office furniture was listed. It was not communicated that all lamps needed to be in boxes and other items causing the total to be almost $1000 more than what was expected. In addition I was told on the call with them that my move would likely take 5-7 days. I feel like this was a deceptive tactic in order to gain business. My furniture was picked up August 14th and I have still not received it. They will not answer their dispatch line or communicate exactly what the delays are. In addition they told me that my items would be delivered in the window of August *****th but suddenly that changed after I called them the 24th to confirm again. Now I am being told there is no estimated time and they will not call me back. They do not communicate.

  Business Response

  Date: 08/29/2024

  Pricing Van Lines has investigated this matter in an attempt to better comprehend and validate the complaint against our services. Customer satisfaction is critically important to us, and we want to ensure that each customer knows their business is valued and truly appreciated.
  
  Please note that Pricing Van Lines was the customer`s booking agent. The customer`s moving company is *********, whom the customer`s moving contract is with. That said, we are always here to assist and mediate between a customer and their carrier whenever needed.

  Pricing Van Lines is very sorry to hear that the customer feels this way. Attached is the customer's last estimate prior to their pickup, which shows the inventory list provided to us by the customer on the third page of the attachment of what items were to be picked up and transported. Please note that all inventory lists must be acknowledged and signed by the customer, acknowledging that they have reviewed their list and affirming that the list is accurate and that nothing is either extra or missing. This way it is not possible for the customer's representative to purposely leave any item out. As shown, the customer acknowledged and signed this list prior to their pickup, confirming that the list was correct. Our apologies for any confusion, but Pricing Van Lines did not leave any item off, as this is the list that was confirmed by the customer. Secondly, the fourth page of the attachment shows the customer's Estimated Delivery Schedule, which based on the customer's distance of ***** miles shown on the second page of the attachment, would be up to 14 Business Days beginning from the customer's First Available Delivery Date. The customer's First Available Delivery Date was 8/16/24, which would make today the 9th Business Day, and next Friday 9/6/24 would be the 14th Business Day. Contrary to this complaint, our ************************ has been consistently following up with the customer since their pickup and has already communicated to the customer that AV Moving has confirmed that their delivery would be completed within this time frame. There is currently no delay. Our ************************ will continue to follow up with both the customer and with AV Moving until they have received confirmation from both parties that the customer's delivery has been completed. Please feel free to contact our *************************** at ************ or at ************************* with any other questions.
  
  Thank you,
  
  Pricing Van Lines

  Customer Answer

  Date: 09/02/2024

   
  Complaint: 22208647
  
  I am rejecting this response because: I still was not told specific information about items that needed to be boxed so that caused an extreme underestimate of the space it would take up in the truck.  This then caused the price to jump drastically.  It was also never communicated on the call that you take no responsibility for staying within your estimated limits.  I still have not received my stuff picked up on August 14th and likely wont get it until Friday September 6th at the earliest.  This should be fraudulent.    The expectations you set and take no responsibility and can be dangerous.  I have medications I need to take packed away that are crucial.  I packed enough with me during the move to last me for a month (expecting that to be enough time) and may run out.  This could be detrimental to my health.
  
  Sincerely,
  
  **** ********

  Business Response

  Date: 09/11/2024

  We are happy to advise that the customer's delivery has been completed, and we have offered to assist the customer with their claim ourselves through our own account with the ************** so that the customer does not have to file through their carrier, as well as offered to pay for the customer's claim ourselves. The customer has been provided with the information to proceed in filing their claim, and our *************************** will be assisting the customer with anything that they may need throughout the process.

• Initial Complaint

  Date:06/24/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted them to move me from ******** to *****. They gave me the estimate . $11,000.I was also paying for a full pack. I only needed a partial pack. I paid the deposit of $4307.93 then was told to pay the movers when they got there with 2 money orders totaling $7293.86 which I did. Was told that completely paid for the first truck and packing. When they loaded the truck they needed a second one. Again I paid a deposit. This time $912.59 was told to pay the balance in cash on delivery. Which I shelled out another $9145.00. They gave me a very faint copy of the receipt. On may 28th they charged my debit card an additional $4489.10 . So of course I disputed the charges. Now Im trying to get a legible copy of the cash I paid to us safe moving. They informed me that because of my dispute they had to send all my receipts to pricing van lines. Ive been on hold to speak to them for almost 2 hours. All Im asking for is a copy of the receipt. I am trying to get my husband back on long term ******** as he is a stroke patient. And cant get approved until I show them where that amount of cash was sent to. I sold my house in ******** and bought a house in ***** and paid for the move. They wouldnt unload any belonging until I paid the cash this company is horrible to senior citizens and disabled. They kept sending my things to sign at this point I was so stressed and upset that I signed them. They stressed me out knowing that I had to leave the property by may 19th. They had one truck packed but wouldnt start loading the 2nd one until I sign papers. They knew they had me where I had no choice. They damaged a lot of property and left a lot of things behind. A lot that I discovered missing cant be replaced and had for over 40 years

  Business Response

  Date: 06/27/2024

  Pricing Van Lines has investigated this matter in an attempt to better comprehend and validate the complaint against our services. Customer satisfaction is critically important to us, and we want to ensure that each customer knows their business is valued and truly appreciated.
  
  Please note that Pricing Van Lines was the customer`s booking agent. The customer`s moving company was US Safe Moving, whom the customer`s moving contract was with. That said, we are always here to assist customers and mediate between them and their carrier whenever needed.

  Unfortunately, this review seems to be referencing the customer's carrier and does not reflect our services. Our company has never either loaded or unloaded goods for the customer. Regarding the charge of $4,489.10 that the customer has mentioned, the customer is implying that this was charged without their authorization. Please see attached the customer's Credit Card Authorization form for this charge, acknowledging and authorizing this charge. Pricing Van Lines has not and would not process any charge for a customer without their authorization prior. Secondly, regarding a cash payment of $9,145, our apologies, but we are not aware of any such cash payment. Pricing Van Lines does not accept cash payments. This was not a payment that was made to Pricing Van Lines, therefore unfortunately it is not possible for us to send a receipt for a payment that neither was made to us nor are we aware about. We have also reached out to the customer's carrier in order to try to assist the customer with their request, however they do not have any record showing a cash payment to them in this amount either. Our apologies, but the customer is requesting a receipt that we have no knowledge of. If there is any other way in which we can assist, the customer may contact our *************************** at ************** or at ************************** Likewise, please feel free to reach out to us at the same number / email with any questions or for any further information.
  
  Thank you,
  
  Pricing Van Lines

• Initial Complaint

  Date:03/13/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I originally booked a cross country move for 3/27 and received a QA call Monday informing me the movers assigned will charge me hundreds of additional costs to wrap a mirror and tv and will charge me way more and it will upset me. Upon doing more research, found a more legitimate company that moves clients directly and doesnt low ball estimates. I called this morning to cancel, and **** spent 20 minutes trying to convince me not to, and eventually agreed to. After asking 4 times how much of the deposit I will be refunded, he said 64% but refused to send me anything in writing stating this or that the shipment was cancelled or that I wont be charged for the move. Ive heard horrendous things about this company and have not received any documentation regarding the cancellation or refund or stating I will not be charged the balance for the move. I will make such a big deal out of this and involve so many other entities if this is not resolved, this company will end up closing.

  Customer Answer

  Date: 03/14/2024

  I was contacted today to sign an agreement Ill be charged a 10% cancellation fee when I was told there would be no cancellation fee and my only penalty would be losing 36% of my deposit

  Customer Answer

  Date: 03/14/2024

  I spoke to **** following receiving the email and was informed I will get a much smaller portion of my deposit back and he "guesses" there is a cancellation fee.   When I said he stated something entirely different yesterday I was informed this can't be proven because it wasnt in writing.  I then informed him he was on speakerphone with a witness who recorded the conversation and he had no rebuttal.  This company has historically lowballed estimates to gain business and then scammed thousands of dollars from countless consumers;  These are deceptive practices by legal definition.

  Business Response

  Date: 03/15/2024

  Pricing Van Lines has investigated this matter in an attempt to better comprehend and validate the complaint against our services. Customer satisfaction is critically important to us, and we want to ensure that each customer knows their business is valued and truly appreciated.

  In reference to the customer's complaint, at no point was the customer ever advised that it would be hundreds of dollars to wrap their mirror or TV. If the customer wished to include professional packing for their mirror rather than packing / protecting it themselves, it would be an additional $45, and it would be $35 for their TV. Secondly, there is no "Yuri" at Pricing Van Lines. The "Yuri" that the customer is referring to is an employee of a different company. Lastly, the customer's cancellation fee per their agreement was only 10% of their deposit. We are not sure where the customer is getting the 64% from, nor would we ever charge a customer the balance of their move if they were requesting to cancel. It seems that this complaint is nothing more than a confusion or misunderstanding. Pricing Van Lines has already reached out to the customer since and has explained this to them, and the customer has confirmed that they did understand there would be a 10% cancellation fee.
  
  The customer's reservation has been cancelled as requested, and their refund minus only their 10% cancellation fee has already been processed for them. Please feel free to contact our *************************** at ************ or at ************************* with any other questions.
  
  Thank you,
  
  Pricing Van Lines

  Customer Answer

  Date: 03/20/2024

   
  Complaint: 21428172
  
  I am rejecting this response because: the refund that was agreed upon was never issued. I spoke to my bank and the accounting department. There was no confusion. This was information that was directly told to me by 2 different employees.
  
  Sincerely,
  
  *******************************

  Business Response

  Date: 03/21/2024

  Good afternoon, just as we had confirmed in our previous response, the customer's refund was already processed for them last Friday 3/15/24. Attached is the confirmation receipt of the customer's refund showing when the refund was processed and that it was processed for the exact amount that was advised would be refunded. The customer's card processor has also confirmed that refunds may take up to 7-10 days to show on the customer's account. Unfortunately, the customer is simply submitting complaints in the meantime rather than waiting for their refund to reflect. We kindly suggest for the customer to give their refund time to show on their account prior to submitting false accusations. Thank you.

• Initial Complaint

  Date:02/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Avoid this company at all costs quoted a price app 8k. Truck arrived it was obviously too small some time later I was told they could load no more. I was forced to spend more money to fill the truck after payment I was told still need additional space. I was forced to rent a truck at app 1k and drive it myself. They showed up days later to unload. Alll boxes stuffed in various rooms in my house nothing labeled have no idea where anything is located. These people are clearly dishonest be aware they are the worst. Cost ended up at app 12k. For that I could have hired a reputable mover. This was a plan on their part bid low knowing it will take more

  Business Response

  Date: 02/13/2024

  Pricing Van Lines has investigated this matter in an attempt to better comprehend and validate the complaint against our services. Customer satisfaction is critically important to us, and we want to ensure that each customer knows their business is valued and appreciated.
  
  Please note that Pricing Van Lines was the customer`s booking agent. The customer`s goods were picked up and transported under the operating authority of the customer`s moving company, **************** whom the customer`s moving contract was with. That said, we are always here to assist customers and mediate between them and their carrier whenever necessary.

  Unfortunately, this complaint seems to be referring to the customer's moving company, as ********************** did not perform this move or "show up" anywhere, we do not own or operate trucks. Pricing Van Lines provided the customer with an estimate based on the inventory list of items provided by the customer. Upon further review, we have confirmed with the customer's carrier Pro Movers that on pickup day, the customer added additional items to their list of what was to be transported. This was the reason for their carrier's additional charge.
  
  Pricing Van Lines would be happy to review the customer's contract with *************** for them, in order to help the customer and ensure that their carrier's charges were accurate, or otherwise assist the customer in submitting a claim if anything was not done accurately. The customer may send a copy / images of their contract to our *************************** at ************************** and we would be happy to assist them with this. Likewise, please feel free to contact our *************************** at ************ or at the email address previously provided to request any additional information.

  Thank you,

  Pricing Van Lines

• Initial Complaint

  Date:09/01/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I spoke to ************ and placed a deposit to hold the date for my move with the understanding provided by him that I may cancel at anytime without a penalty. When I received a lower quote from another company I attempted to contact ************ as well as customer service. I was told that I would receive a call back from the appropriate person by customer service 5 times. Every time I asked to be transferred to the correct person I was told "He's at lunch". I sent emails to both ************ and ******************************** with no response. **************** member ***** told me multiple times someone would call me back, never received a call. I asked to speak with his supervisor he told me he didn't have one, then 5 minutes later told me his supervisor was at lunch. I also read on their website that if cancellation is not done within 24 hours they charge a 10% fee, which contradicts what ************ told me. They do not answer your response within that 24 hours frame so they can get the 10% fee. I was placed on hold for over 20 minutes before I hung up and called again, and still was told the same thing that someone would call me back because they were at lunch.

  Business Response

  Date: 09/07/2023

  Pricing Van Lines has investigated this matter in an attempt to better comprehend and validate the complaint against our services. Customer satisfaction is critically important to us, and we want to ensure each customer knows their business is valued and appreciated.

  Pricing Van Lines is a booking agent who reserves truck space with a carrier for a customers shipment. As a courtesy, we provide a complimentary 24-hour cancellation window from the time of the customer's reservation with no cancellation fee applied. Please note that the customer booked their reservation on 8/30/23 and did not contact or attempt to contact anyone in order to request to cancel their reservation until 9/1/23. The customer was and still is able to provide any email / evidence they may have in order to show that their request to cancel was submitted within their 24-hour window. Secondly, our **************** Manager did reach out to the customer and speak to them before the end of the business day on the same day, 9/1/23, in which the customer's cancellation was confirmed. Lastly, please see attached the very first page of the customer's Booking Agreement, which was the very first thing the customer was asked to read, acknowledge, and sign, in order to book their reservation. As shown, the customer was aware and accepted and signed the Cancellation Policy, which is shown there on the very first page in large, bold letters, on the day of their booking.

  Please also see attached the customer's cancellation request, again acknowledged and signed by the customer, on 9/1/23, in which the customer again acknowledges their 10% Cancellation Fee. Please feel free to contact our **************** Department at ************ or ************************* with any other questions or for any further assistance.

  Thank you,

  Pricing Van Lines

• Initial Complaint

  Date:08/22/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired Pricing Van Lines to move my home from ** to **, in March/2023. Once the movers arrived, the ******* did inventory, he then got Pricing Van Lines on the phone; and the ******* and the Pricing Van Lines confirmed the moving price; both stated that there will be no additional fees; and that the quoted price on the contract is my price. When the movers arrived to deliver my property in **, the ******* presented me with ********* document, where he had written in an additional ******. I asked to speak with his supervisor, and he stated that it was because he paid someone outside of his company to move my things from one truck to another. I asked for a copy of the paid invoice he said he would send but never did; and that if I wanted my things off the truck, I would have to pay the ******. Not only did they hold my property hostage until I paid the ******, they did over 3K in damages to my property; and offered me ***** for compensation of the damages to my property. This has been a nightmare.

  Business Response

  Date: 08/28/2023

  Pricing Van Lines has investigated this matter in an attempt to better comprehend and validate the complaint against our services. Customer satisfaction is critically important to us, and we want to ensure that each customer knows their business is valued and truly appreciated.
  
  Please note that Pricing Van Lines was the customer`s booking agent. The customer`s goods were picked up and transported under the operating authority of DSY Moving, whom the customer`s moving contract was with. Nonetheless, we are always here to assist customers and mediate between them and their carrier whenever necessary.

  Upon reaching out to DSY Moving to further investigate the customer's complaint, the fee that the customer is referring to was a Shuttle Fee, which was explained in the customer's Booking Agreement from the beginning during their initial registration, that a Shuttle Fee would apply if the customer's delivery location had no access for an 18-*******, in which case the customer's carrier would charge a Shuttle Fee for the transfer and use of a smaller truck in order to fit.

  Likewise as per the customer's initial Booking Agreement as well as contract with DSY Moving, the customer's carrier is responsible for claims, as the customer's goods were transported under their operating authority. The customer's claim was processed based on their Standard Liability Coverage selected by the customer for their move. However, upon being advised that the customer's coverage only covered this amount for them, Pricing Van Lines immediately contacted the customer and offered the customer an additional courtesy compensation from Pricing Van Lines to add to their claim, as a show of good faith from our part. To date, the customer has not responded to our offer. Our offer remains open for the customer, should they wish to accept this as a courtesy from us. Please do not hesitate to contact our *************************** at ************ or at ************************* with any other questions.
  
  Thank you,
  
  Pricing Van Lines

• Initial Complaint

  Date:08/16/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been waiting for weeks for the stuff for our move from ******* To *******. We ended up paying more than we were quotedwhich is strange because I actually had less stuff. And now trying to get any info from anyone on where our stuff ishas been near impossible. They just keep giving us the run around, flippant responses or no response. Movers arrived July 14we were told delivery would be July 24. Today is august 16 and we have nothing still. No updates. And the days keep getting pushed back. One of the employees even had the audacity to tell me that the movers were called perfectly fast movers so obviously they will be on time. What a flippant thing to say to someone. Its even more ridiculous when they are anything but on time. This company was very attentive when they were busy taking my money but now ** getting little to no response. I will never recommend anyone use this company and I am very disappointed in the lack of communication and the fact that weve been in ***** for a month now without a single thing. I want our stuff delivered and I want a refund for the time weve spent battling to get answers.

  Business Response

  Date: 08/17/2023

  Pricing Van Lines has investigated this matter in an attempt to better comprehend and validate the complaint against our services. Customer satisfaction is critically important to us, and we want to ensure that each customer knows their business is valued and truly appreciated.
  
  Please note that Pricing Van Lines was the customer`s booking agent. The customer`s goods were picked up and are being transported under the operating authority of the customer`s moving company, *********************, whom the customer`s moving contract is with. Nonetheless, we are always here to assist customers and mediate between them and their carrier whenever necessary.

  Please note that there is no delay in the customer's delivery. Everything is on time and on schedule. Attached is the customer's last estimate with **********************. On the first page of the attachment, you will see that the customer's First Available Delivery Date was 7/24/23. This was not a guaranteed delivery date, but a First Available Delivery Date. On the second page of the attachment, you will see that based on the customer's distance of ***** miles shown on the first page, the customer's Estimated Delivery Schedule is up to 21 Business Days, not including weekends or holidays, beginning from the customer's First Available Delivery Date of 7/24/23. Therefore, the customer's Estimated Delivery Schedule is by 8/22/23. Furthermore, if ********************* were to deliver after 8/22/23, the customer would of course be compensated. Our ************************ is currently mediating between the customer and ********************* and will continue to keep the customer updated on their upcoming delivery. Please do not hesitate to contact our *************************** directly at ************ or ************************* with any other questions.
  
  Thank you,
  
  Pricing Van Lines