Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/30/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered two pounds of king crab leg meat in March and i have not received the product. I have called the number and it goes to a voicemail. I talked to someone online that told me I’d have the product by Easter and that didn’t happen. I told them to cancel the order and the status miraculously changed to shipped but when I go to check tracking it just says label created. I would like either my money or the product
  
  1ZX2801H1326842345 Tracking number
  Order#S9MJ2

  Business Response

  Date: 05/28/2025

  We apologize for this oversite on this order. This was shipped and it has an exception which means either it was lost or damaged. Due to perishable items it was most likely damaged during transit and disposed of which is on our account with all carriers. We will re-ship a brand new order to Michele ******** within 1-3 business days. We have placed it back in the system. 

• Initial Complaint

  Date:04/24/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In late February, I placed an order for venison that well exceeded $200. A couple weeks went by with no communication, so I reached out. I was assured that they would ship, and they gave me a fake shipping code that lead to errors on Fedex. I waited a couple more weeks, reached out again, and was told that they were sorry and that they were going to ship the order. Again, radio silence. I posted to their social media, to let others know of the scam, and they magically replied in my email to say that they were sorry again and that the order had shipped. No tracking information or proof... just "trust us." I again waited, and then gave them a final warning that since it had been 2 months, I was going to go ahead and contact the fraud department of the credit card I used. They again denied that it was a scam and insisted that the order had already been shipped. Being that we live in a VERY rural area, we would have known if the order made it or not, being that porch pirates would have to go to fair lengths to steal said package. I would like to just be refunded, and for others to know that this is most likely a scam.

  Business Response

  Date: 05/28/2025

  To Whom It May Concern,
  
  We sincerely apologize for our delayed response, as your emails regrettably ended up in our spam folder. After reviewing our archived messages, we discovered your emails. We take pride in servicing over 500 restaurants, wholesalers, and franchises nationwide, in addition to providing direct-to-door B2C deliveries for our customers. Our commitment to excellence spans distribution, inventory management, and customer service. We offer support through email, phone, and 24-hour live chat. While we strive to accommodate and satisfy all our customers, there are occasional instances where we fall short of expectations. Unfortunately, we encountered an issue with UPS regarding the customer's package, which became untraceable as we ship over 130 orders daily. As we understand, UPS, FedEx, and others are not infallible. We have initiated a tracer and a claim with UPS and communicated this to the customer throughout the process. Since then, the customer requested a refund, which we forwarded to our accounting department for processing. However, we discovered that the customer had initiated a chargeback with their bank for the original payment. Due to this action, we were unable to issue a refund simultaneously, as the system does not permit processing two transactions at once. We have since approved the chargeback, and the customer has received their funds back.
  
  
  We remain committed to effective communication and resolving any issues that may arise.

• Initial Complaint

  Date:04/15/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,
  I purchased an order with this company on October 31, 2024. The cost of the purchase was $154.42 which was processed and taken from my card. After about a month the shipment had still not been delivered. I emailed shrimpboxx back asking if there was an update on the status of the order. Shrimpboxx replied back notifying me that my order was at the shipping department awaiting FedEx. The next day I received a notification email that was order was going to the shipping department. (Which was confusing bc I thought my order was already waiting at the department.) I waited 2 weeks for my deliver or some sort of tracking information but I received none. I decided I no longer wanted to wait and reached out to the company about the fulfillment of my order demanding a refund immediately. I have been trying to chatting with customer service trying to resolve the matter. Every single time I have spoken with someone, I was told this matter would be send over to the reimbursement team and that I would receive an email by the end of the day regarding confirmation of my refund. Now, they will not even reply back to me on the chat function on their website.

  Business Response

  Date: 05/28/2025

  To whom it may concern,
  
  
  We sincerely apologize for the delayed response, as your emails unfortunately landed in our spam folder. Upon reviewing our archived emails, we discovered these messages. We proudly service over 500 restaurants, wholesalers, and franchises across the nation, along with direct-to-door B2C deliveries for customers. Our commitment to perfection encompasses distribution, inventory management, and customer service. We provide support via email, phone, and 24-hour live chat. While we aim to accommodate and ensure satisfaction for all our customers, there are occasional cases where we cannot meet someone's expectations, regardless of our efforts. In this instance, the customer's card did not process, preventing us from picking, packing, and shipping the order. We have included verification directly from the merchant bank.
  
  
  We will remain dedicated to effective communication and resolving any issues that arise.