Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Towing Company

Ready for Action Collision Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Towing Company.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:12/03/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My vehicle was towed to the address above on 11/21/24 after an auto collision. I called my insurance company ***** on 11/27/24 and decided to file a claim because of the uncertainty of how long the investigation was going to take from the other party that was at fault for the accident. Geico called the tow yard and told them to release my vehicle. The owner then calls me and tries to persuade me to let the car stay and to just have Geico come and inspect it. I said no. The owner was aware that a tow truck provided by geico was coming to come pick up my car that same day, the 27th. He calls me back and says to just send him a text saying to release the vehicle. When the tow truck arrives they find the tow yard closed and conveniently closed until Monday Dec 2nd due to holidays. I believe these people did that on purpose to get money for the vehicle staying in storage. The owner has previously been arrested for fraud so this would probably be nothing new.

    Business Response

    Date: 12/23/2024

    Dear ****,

    Thank you for reaching out to us regarding the recent experience with the release of your vehicle. We take all customer concerns seriously and appreciate the opportunity to address this matter.

    First, I would like to clarify that at no point was the release of your vehicle denied or obstructed. When you contacted us on November 27, 2024, we discussed Geico wanting to take the vehicle and move it to their preferred shop,  and I informed you that, as the owner, you have the right to choose your preferred body shop. Geico was welcome to inspect the vehicle here at Ready for Action, I never persuaded you. 

    As per our usual procedures, when a tow company arranges for the pickup of a vehicle, they are expected to confirm the charges and coordinate with us to ensure proper release. Unfortunately, in this case, the tow company did not contact us ahead of time to verify the charges or make arrangements to have a check ready for payment. In addition, our records show that no confirmation was made prior to the attempted pickup. We request that tow companies contact us at least one hour before arrival to ensure that staff is available to facilitate the release. As a result, no one arrived to pick up the vehicle by 2:30 p.m. on November 27, 2024.
    Regarding our business hours, as the holiday season approached, we adjusted our hours to ensure our staff had adequate time to celebrate Thanksgiving with their families. On November 27, 2024, we closed early, and our office was closed on November 28 and 29, 2024, for the Thanksgiving holiday. We resumed normal operations on December 2, 2024.

    I also want to address the concerns raised regarding my past legal matter. While I understand the gravity of the situation, it is important to note that the case was dismissed, and I am actively working to rebuild my professional reputation. I ask that you consider this as part of the context when discussing past events.

    Additionally, I noticed your mention of a request for a refund. However, it appears that no out-of-pocket payment was made by you directly for the towing and storage fees. The tow company handled these payments, and ***** subsequently reimbursed them. Therefore, there is no basis for a refund to be issued to you.

    We sincerely regret any confusion or inconvenience this situation may have caused. Please know that we strive to operate transparently and in full compliance with all relevant laws and regulations. Should you have any further questions or concerns, we remain available to assist you.
    Thank you for your understanding.


    Sincerely,
    ******* ********
    Owner, Ready for Action Collision

Ready for Action Collision Inc is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.