Business ProfileforBreathe Easy Medical

On or about August 8, 2022 I received a call from Breathe Easy asking me if i wanted to get a new CPAP mask. I said yes but I had moved to Volusia County and have different insurance. i gave the person my insurance information and she put me on hold. When she came back she said I was covered and took my order and $22.91 which is my usual copay. In November 2022 I received a bill for $47.09. I call them and ask why they are charging me additional money. They are not very pleasant and have been difficult to work with in the past about overcharging. The billing person told me to ask my insurance. So I did, and was told that Breathe Easy was out of network for my new insurance. I called back to Breathe Easy and spoke with the billing person again and told her what my insurance said. And she "Oh, I thought you were in network, this is the first time i heard ****************** was out of network, I will but a note in the file." I told her that this was clearly their mistake and I don't owe the money. A week later I get another bill indicating I would be turned over to collections if i didn't pay immediately. I called today and spoke with the Manager ****. He said it was my responsibility and that I was supposed to check with my insurance to see if they were in network. I tried tried to explain what happened but he insisted I pay the remainder. Things got a little heated when he would not let me speak and he talked over me. He told me it was sad that I didn't take responsibility (for their mistake). He said they do billing only as a courtesy and I need to check my insurance before using his company. His staff told me I was covered but they are either incompetent or dishonest and gave me false information. I told him I would spread the word on the web about their business practices. He said he didn't care if I paid it or not he would turn it over to collections. I wonder how many other senior citizens they change the price on goods and demand payment.