Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/10/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company makes it nearly impossible to cancel your subscription and auto-enrolls you into the *** program without consent. They then charge you $99 a month and will not refund your money. I reached out on the app, via text, email, and on the website and was finally given the option to cancel after numerous attempts. They still will not refund my money.

  Business Response

  Date: 11/17/2022

  At the time of enrollment, on the registration page, we clearly communicate in three separate areas that FASTer Way is a digital product with a monthly subscription charge at $99. The 14-day cancellation policy is also on the sales page for clients to review prior to checking out. In order for a payment to be processed, the client has to agree to the Terms and Conditions. 

  
  Attached, I am including screenshots of the three areas on the sales page and the Terms and Conditions. Two of the areas have to be manually checked to proceed with the enrollment.

  
  The client rolled into the *** subscription on 11/2 and on 11/7 she requested to cancel. Because she did not request to cancel within 14 days (she requested in 5 days), per the policy, she was charged $99. 

  
  She maintains access to her *** subscription for an additional 30-days and will be canceled on 12/2. 

  
  Although the client did not meet the requirements of the policy, a refund has been issued. 
  

  
  

  Customer Answer

  Date: 11/21/2022

   
  Complaint: 18380270
  
  I am rejecting this response because: they have not issued the promised refund.
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 11/23/2022

  I can confirm that a refund was processed for ***********************. We advised that it can take up to 7 business day for the refund to credit back into her account. Her request was processed on 11/17. 

  Customer Answer

  Date: 11/28/2022

   
  Better Business Bureau:
  
  After first not accepting the business response, they issued the refund.  Thank you. 
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:11/08/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The subscription Auto renewed on pay pal. They took my money and I was unaware they were going to do so. My coach did not tell me this was going to renew. I am so frustrated they took my 100$ and I would like it back because the program is not worth the money. Please help I have called and complained and they said they can not refund my money. they are tricksters and they pry on people.

  Business Response

  Date: 11/17/2022

  At the time of enrollment, on the registration page, we clearly communicate in three separate areas that FASTer Way is a digital product with a monthly subscription charge at $99. The 14-day cancellation policy is also on the sales page for clients to review prior to checking out. In order for a payment to process, the client has to agree to the Terms and Conditions. 

  Attached, I am including screenshots of the three areas on the sales page and the Terms and Conditions. Two of the areas have to be manually checked to proceed with the enrollment.

  The client rolled into the *** subscription on 11/6 and on 11/7 she requested to cancel. Because she did not request to cancel within 14 days, per the policy, she was charged $99. 

  She maintains access to her *** subscription for an additional 30-days and will be cancelled in 12/6. 

  Even though the client did not meet the requirements of the policy, a refund has been issued. 

  
  

  Customer Answer

  Date: 11/18/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:10/13/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Beware. Theyll trick you into paying for ***. Coaches on instagram say the faster way is non-restrictive and then one of the first things they teach is that you cant eat dairy or gluten.I completed the initial 6 week round with a coach and chose not to proceed with the *** group after. I submitted a request to cancel my membership during week 6, and was then charged $99 for the *** group (for the next 4 weeks). I was told that a 14 day notice is required to cancel, so I would have to pay for the entire month. I reached out to customer service and my coach, and the response I got was sorry, thats what it says when you sign up.I think it is absolutely ridiculous to expect someone to decide during week 4 of a 6 week program if they want to continue after the initial 6 weeks. I was still on the fence at week 4, and ultimately decided this program wasnt for me at about week 6. I am blown away at the lack of customer service and support from my coach after they already have my money. Even when I told both customer service and my coach that I couldnt afford it, I didnt get a response. Be better.

  Business Response

  Date: 10/25/2022

  At the time of registration into the program, on our sales page, we clearly explain that our 6-week program is a subscription based program, and if a client would like to cancel they would need to request 14-days in advance, please refer to the screenshots attached. 

  Our program does encourage clients to limit dairy and gluten the first few weeks of the program to minimize any inflammatory response. After a few weeks, clients can re-introduce these foods back into their diet. The goal is for the client to understand the impact (if there is any) that dairy and gluten have on their body. 

  A refund of $99 for the *** charge has been initiated. 

  Customer Answer

  Date: 10/26/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************