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Business Profile

Online Retailer

HDP

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/23/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased 2 personalized bags in December of 2023. The zipper on one bag broke the day it was delivered. I never received the second bag.The company wants me to keep the bag with the broken zipper, and they will refund me 50%. I would like a 100% refund.

    Business Response

    Date: 01/23/2024

    Dear ****,

    Order#******

    Sorry for any inconvenience may cause. We've remade a new "Nurse Tote Bag" and sent it to you since the first one has a broken zipper.

    The remake order was delivered on January 2nd, please contact the local carrier directly if you still haven't receive the package.

    Last Mile Tracking#**************************

    Distributor: USPS
    Website: *******************
    Contact Number:**************


    Best Regards,
    dearlovey Customer Service

    Customer Answer

    Date: 01/24/2024

     
    Complaint: 21179184

    I am rejecting this response because:  This is a scam.  I do not want another bag.  The second bag was never received.  I want a full refund.

    I asked them to NOT make another bag.  The quality is extremely poor.

    I just want a full refund.
    Sincerely,

    ***********************

    Customer Answer

    Date: 02/12/2024

    As it turns out, I never paid for any of the bags.  Nothing was ever charged to my credit card,

HDP is NOT a BBB Accredited Business.

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