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Business Profile

Hearing Assistive Devices

Beltone

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hearing Assistive Devices.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/01/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a hearing aid on August 2, 2023, and had trouble with it since. I have been back to the Beltone store many times complaining about the hearing aid and I have called on the phone with questions and complaints. On the 22 of November, I took the hearing aid, its box, charger, etc. back to Beltone. *********************, the manager, said I could not return it because I owned it. I told him that it was not working for me and he said, "It is working for you." I said, "I want to send it back to Beltone and get a refund."He said I only had ************************************************************************************* frequently with complaints before the 30 days were up and in the past 3 months. He said he would have a Regional Manager call me, but he hasn't called.My complaints about the hearing aid (I only have one because I am deaf in the other ear) are many. It does not feel comfortable behind my ear. I thought I would get used to it, but after three months it still did not feel good. I had a hard time getting it into my ear. My old hearing aid (which I am using) is easy to fit in my ear. When I would touch my hair I would hit a button on the hearing aid. I called Beltone and asked what the button was for. The lady who answered the phone told me it was to lower the sound but I never knew if the sound was higher or lower.But the biggest problem was when I was on the phone. There was feedback and the person I was talking to complained about the noise. When I took the hearing aid out the person on the other end said the noise went away. So I didn't use the hearing aid much. Once I took it out I left it on the table for the rest of the day. I told ***** that I wasn't using the hearing aid because it wasn't 'working for me.' He looked at his computer and said I used it for 900 hours. That's when it wasn't on the charger. I wasn't using it; it was on my table.I am using my old aid. I have to put a battery in it, but it works for me.

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