Business ProfileforHello Movers, LLC

On December 15th Hello Movers were hired to provide moving services across the **************** for household items and a Gem Car (similar to a golf cart). Hello Movers employees picked up the goods from a storage unit in ********** ** and completed the move to **********. On arrival of the items there was noticeable damage to the Gem Car. This was noted to the driver and he acknowledged the damage. He stated that we would have to file a claim with Hello Movers directly. In good faith the complete payment for the services rendered were paid. I notified Hello Movers and submitted pictures of the damage via email. Hello movers responded and stated they have submitted it to their insurance company for review. They noted that the claim would take approximately 30 days to be processed. I sent a follow up question asking how the insurance company would estimate the damage without seeing it. The response I received is they would estimate it. I received a personal check for $200.00 directly from Hello Movers, check number 104, a note on the Memo Damage Paint. I responded explaining that this check would not be cashed as this amount is not representative of the damage to the property. I relate that I would get an estimate and they requested a copy of the repair estimate to evaluate. I sent the estimate via email and they said they would pay 60% of the estimate. I challenged that due to the nature of the damage was due to the negligence of their employee on moving the property. Unfortunately, in the contract for any damage is limited to $.60 per pound. I sent the weight and asked for the payment. I received an email on February 27th stating that Hello Movers used a budget rental *********** would need to contact Budget with a ***** number. I have tried to contact Hello Movers and have received no response for the last 3 weeks. I did not have a contract with Budget Truck Rental my contract was with Hello Movers.