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          Find a Location

          Lakeland Toyota/Scion has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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            • Lakeland Toyota/Scion

              2925 Mall Hill Dr Lakeland, FL 33810-6716

            • Lakeland Toyota/Scion

              PO Box 24477 Lakeland, FL 33802-4477

            Business ProfileLakeland Toyota/Scion

            New Car Dealers
            Multi Location Business

            Contact Information

            2925 Mall Hill Dr

            Lakeland, FL 33810-6716

            Get Directions
            Visit Website
            (863) 688-5451

            Customer Reviews

            1.33/5

            Average of 11 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            30 complaints closed in last 3 years

            15 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A-

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 49

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Business Details

            This is a multi-location business.

            Find a Location

            Lakeland Toyota/Scion has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Lakeland Toyota/Scion

                2925 Mall Hill Dr Lakeland, FL 33810-6716

              • Lakeland Toyota/Scion

                PO Box 24477 Lakeland, FL 33802-4477

              Location of This Business
              2925 Mall Hill Dr, Lakeland, FL 33810-6716
              BBB File Opened:
              10/1/2004
              Years in Business:
              49
              Business Started:
              4/4/1975
              Business Started Locally:
              4/4/1975
              Business Incorporated:
              4/4/1975
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              Type of Entity:
              Corporation
              Alternate Business Name
              • Toyota Parts Overstock
              • Memorial Motors, Inc.
              Contact Information

              Principal

              • Michael Melendez, Customer Relations Manager

              Customer Contact

              • E. Jamie Wagner, Vice President/CFO
              • Michael Melendez, Customer Relations Manager
              • Chris Doherty, President
              Additional Contact Information

              Fax Numbers

              • (863) 688-8913
                Primary Fax
              • (863) 683-3037
                Other Fax

              Phone Numbers

              Read More Business Details and See Alerts

              Industry Tip

              BBB Tip: Buying a new car

              Customer Complaints

              30 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              08/02/2024

              Complaint Type:
              Service or Repair Issues
              Status:
              Answered
              I regret paying $27,000.00 for a Used Car from a salesman who was horrible at his job. I bought a ******************** 2021. I paid an extra $3 thousand for expensive car repairs (should I need it) and I can already tell I will need it. Months after the purchase I had to pay over $430 for a Battery. Months later I came to the dealership for an oil change with a 12 noon appointment. I waited over 2 hours until I asked the service manager WHY am I waiting over 2 hours for an oil change? And I can see my car still in line to be serviced? I asked to speak the the service manager and he gave me a "song and dance" about how understaffed they were and I should have taken advantage of the benefits of a shuttle to the mall, or back home... NOW I am hearing about the benefits? I didn't hear that when I dropped my car off for a 2 and a half hours ago for an oil change?? My complaint meant nothing to them and the girl who first serviced me had an "Attitude" because I went to her manager. So now I'm the "Bad Person" for asking WHY an oil change takes 2.5 hours after making an appointment?? One year after the purchase the car engine starts to slip, the dashboard "Car play" shuts off for no reason, the radio switches channels or shuts off for no reason and I cannot get anything to work until it resets. Unbelivable. I had many bad experiences and still gave Lakeland Toyota "One" more chance. The minute I pulled up for my appointment, the woman told me that the person who changed my oil the last time put in *************** Are you kidding me? That can lead to engine problems! I waited last time for 2 hours and 45 minutes for an oil change that was wrong and I paid full price for it??? This time, with an appointment it took them 2 hours and 15 minutes to give me the ************* change and tire rotation (which I need to bring back because the service light says "Tires are Low in Pressure") DO NOT BUY FROM LAKELAND TOYOTA!!!
              Read More
              Read 29 More Complaints

              Customer Reviews

              11 Customer Reviews

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              How BBB Processes Complaints and Reviews

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              Most Recent Customer Review

              Shekita + Keondra G

              04/12/2024

              My sister went to this Dealership on Friday April 5th she look for and or purchase a vehicle for her and her son. A guy named *************************** met her as she was walking into the dealership to try to sell her a vehicle. She went in with him, and she sat down with him and gave him the price of a car she was looking for and the monthly payment amount. ******* never went over options with her. He never walked the yard to show her the available options that she had to choose from what he did was told her what he had and went and got the car from the back of the lab which was not supposed to be sold because the transmission was bad and the car was in the back going to the auction. He went and bought her the vehicle and showed it to her to test drive and asked her did she like the vehicle? and wanted to purchase it. Not knowing the car transmission was bad because the check engine light was not on at the time so she went in, sat down and discussed payment options.She signed the papers and she was off with a beautiful 2016 ****** Altima with a bad transmission that was not supposed to be sold. But because the salesman wanted to make a quick sale he ripped her off with a lemon. she called him about an hour later when she got back to town and said my car was stalling and when I hit the gas, it doesnt want to go. so he told her to bring it back the next day. She took it back, they kept it and they called the next day and told her the transmission was bad and they were going to take her out of that car and put her in a new one. Needless to say They gave her the runaround concerning her money back for the vehicle when she went on Monday and they made her wait Until Friday to do the refund after I threaten to go to the dealership and fight everyone in there, if they didnt return her money for selling her a bad car with a bad transmission. I would not recommend them because they are aggressive and manipulative and they are bad business liars. I will not buy from them EVER??????
              Read 10 More Customer Reviews

              Local BBB

              BBB Serving Central Florida

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