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Find a Location

Mackenzie Insurance Agency Inc has 1 locations, listed below.

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    Business ProfileforMackenzie Insurance Agency Inc

    Insurance

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Business Details

    Location of This Business
    160 International Pkwy STE 100, Lake Mary, FL 32746-5057
    BBB File Opened:
    9/17/2018
    Contact Information

    Principal

    • Scott Mackenzie

    Customer Contact

    • Scott Mackenzie
    Additional Contact Information

    Phone Numbers

    Industry Tip

    BBB Tip: Insurance companies

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    12/04/2023

    Complaint Type:
    Order Issues
    Status:
    Answered
    I purchased an auto insurance policy through this particular insurance agency. After a substantial rate increase, I shopped around and found another policy. When I called ***** Mackenzie to have my policy cancelled he made several comments such as "you're going to be sorry" "you're going to regret this" "wait until you see how much this is going to cost you." I provided the necessary documents for my policy to be cancelled and never heard from him again. My policy was never cancelled and I was charged $1000 approximately for another monthly premium. I finally reached out to the insurance company and they assisted in the cancellation along with the refund. I researched and saw several poor ****** reviews for this agency and left one myself. This man yelled at me and cussed me out for trying to cancel my policy. He has now began to call my current employer multiple times and poor mouthing me and demanding that my employer get involved regarding the ****** review. He has reached out to me via social media outlets regarding the ****** review saying that there is no need to start a war and I need to take the review down. This man has a history of harassing clients who cancel his services. He has taken it a step too far to now continuously harass the employees of my company. It was bad enough to be yelled at, called stupid, and cussed out.
    Read More

    Customer Reviews

    0 Customer Reviews

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    How BBB Processes Complaints and Reviews

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    Local BBB

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