Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Parcel Post Assembly Services

The UPS Store

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Parcel Post Assembly Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:08/07/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid for 2 sets of passport pictures; just to be sure I could upload them and provide a copy if required. However, during the process of taking the picture, it wasn't until I re-adjusted my glasses that the clerk recalled that glasses were not allowed. When I uploaded the pictures to immigration site, I found out although I could smile, however my lips were to remain closed which was not the case ont he pictures. So I went back to tell them the reason of the rejection. The clerk told me she was not aware of that and she will verify if that was the case; she came back and confirm that was indeed the case. in fact she read loud, my lips should not be split an no teeth should be shown. Then she said I had to pay for the service again. The manager came and was very rude and told me they gave me the service I paid for in order for them to retake the pictures I would have to pay. I pointed out to them that they offered a service which I relied on their expertises and that was the reason I paid them because I relied on them to tell me how and what? He bluntly told me he would not refund me. To have me pay for a service which I could not use and did not even say he would offer a discount, but bluntly "you paid for a picture and we gave you one." If I wanted just a picture, I could have used my phone, but passport pictures the are specific requirements so I came to your store because you have a sign "Passport pictures" so, I relied on that. The last time I took a passport picture was nearly 4 years ago, they told me how to pose or ... I paid $27.93 down the drain.

The UPS Store is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.