Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/10/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am disputing a $382.09 charge for a brief telehealth appointment that took place on March 21, 2025. Prior to the visit, I confirmed multiple times with the providers office that the appointment would be covered by my insurance, with only a small co-pay due. I relied on this confirmation in good faith. The appointment involved no diagnosis, testing, or treatment.After receiving an unexpected bill, I followed up on several occasions in March and April 2025. On April 4, a billing representative stated the matter would be escalated to a supervisor, but I never received a *********** date, I have not been provided with any documentation verifying the charge or coverage explanation. On May 28, 2025, I mailed a formal dispute letter via certified mail and also emailed a copy of the same letter. I have received no response and no resolution.This continued lack of communication and billing transparency is concerning and has prompted me to open an investigation with my insurance provider. I am requesting that the charge be canceled and that I receive written confirmation of the resolution.

• Initial Complaint

  Date:01/31/2025

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint against IVFMD, a fertility clinic with six locations across Florida, for misleading financial practices, failure to submit insurance claims, and unethical billing practices that have caused unnecessary financial burden and stress.Issues with IVFMDs Business Practices:Failure to **************** Claims IVFMD failed to submit multiple claims for covered services, forcing me to pay full price out-of-pocket when my insurance should have been billed.Overcharging for ******************* I was billed $250-$275 per ultrasound, when my insurance Explanation of Benefits (EOBs) shows I should have paid $13 or nothing at all.Unauthorized Reallocation of Payments IVFMD took overpayments and applied them to other charges without my consent, rather than issuing a refund.Encouraging Patients to Take Second Jobs to *********** Patients are misled into believing they need to work extra jobs to afford care that should have been covered by insurance.Pushing Patients Toward Expensive, Unnecessary Treatments IVFMD prioritizes profits over patient care by steering patients toward expensive IVF cycles instead of treating underlying fertility issues.I am seeking:- A full refund for all overcharges and misallocated payments.- Transparency in IVFMDs billing and insurance claim submission practices.- A formal response from IVFMD acknowledging these deceptive practices.IVFMDs financial mismanagement and unethical billing tactics create unnecessary barriers to healthcare access for patients in vulnerable situations. I urge the BBB to review this business and take appropriate action to prevent others from being financially exploited.I am happy to provide supporting documentation, including EOBs, billing statements, and communications with IVFMD, proving these deceptive practices.

• Initial Complaint

  Date:01/16/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On sept 19th, paid $7250 for tx. Received portion of tx in early oct. Decided to leave there company and asked for refund 9 weeks ago. Still waiting for return. They have no corporate office or number in fl . The business office in jupitor only able to send e mail with none returned in a week to her. After 9 weeks she told me it could be 12 weeks and to keep trying. I have no way of trying but to call her which is not productive. Hoping you can help. Refund a should be 6000 plus

• Initial Complaint

  Date:03/18/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We started in the *********** office in 2022 with ****************. Everything started smooth and went well. Until the issues started to arise from: 1. Scheduling: we had 3 appointments scheduled on days that **************** was off. We drive 1.5 hours each way (3 hours round trip) to visit this office. 2. Charges: we were charged fees that were unreasonable (e.g. husband goes in with wife for consultations) and they billed my insurance but still charged me $400+ for the same visit. 3. Billing: they cannot provide pricing for services when we use insurance and we are charged for **************** we do, just to speak to a doctor they will charge a consult fee. 4. Price Locked: we secured lower pricing in 2022 before IVF MD increased their prices, but we still have to pay other fees and charges, seems a bit of a scam to make more money.5. Transparency: the staff will not explain the prices or services clear enough and most of the time they do not know or come up with a story/excuse for the issues.6. Accountability: no one is accountable in the front-end to the back-end. They will blame the patient.7. Prelude App: we use the app but they take days to answer or in some cases no one answers. 8. Stress: some of the departments (e.g. appointments, scheduling and billing) add more stress to the process and we are considering to transfer to another location. 9. Communication: the staff do not provide names when calling and when we ask for a name they avoid to give to us, in some cases the caller hangs us. 10. Unprofessionalism: the some of the staff is defensive, rude and no accountability for their mistakes. 11. Surgery: my wife has to do a procedure with ************** in March 2024; but now (3 weeks later) we received a phone call from ********* who boldly lied that she has been calling us (no call log on both of our phones). Now the surgery has to be put off until April 2024; making the process more challenging and stressful for my wife.It is just terrible and discouraging, how things are playing out with the *********** office!!!

• Initial Complaint

  Date:06/15/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  As part of our procedures with IVFMD, they took deposits from us despite our insurance being above our patient responsibility. There were some insurance issues caused by IVFMD not billing the correct insurance company's correctly and they said they were working to correct this. We are owed several thousands of dollars in unreimbursed deposits and our procedures were fully covered under insurance. This was ~3 years ago and I've periodically followed up. I recently tried following up again and not even receiving a response. They are holding our money captive; they are the ones dealing with insurance and they are not making an effort to resolve it. They need to refund our money ASAP. Amount we are owed per *************************** email on June 22, 2021: $3,390.52

• Initial Complaint

  Date:05/28/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid $5109.94 on 5/19/23 for a deposit for a medical procedure that would occur in June 2023, less than 48 business hours later I told them in writing to cancel my prior authorization for this procedure (which has been cancelled since for said procedure) and refund my deposit. The deposit was solely for the purposes of this medical procedure per email exchanges and documentation, and not to be used for anything else. They are now refusing to refund any portion of my deposit claiming that there are remaining bills they have submitted to insurance, and that their company policy is to hold any money they have received until all insurance bills have cleared. This is not allowed and is balance billing per UHC insurance policies, this deposit was also not to be used for pending insurance bills and was only for a deposit for said medical procedure. Prior to this $5109.94 deposit I have paid IVFMD a total of $988.29 from 4/5 through 5/11/23. The total amount I owe per UHC insurance for processed bills from 3/28-5/4/23 is $841.83, leaving me with a current credit of $146.46 in addition to the $5109.94 of my deposit money they are holding onto. I have requested with them to estimate what my 20% coinsurance is for the three remaining bills they are waiting on so that we can balance that out (the dates of service for those are 5/8/23,5/11/23,and 5/17/23 and are for office visits only) but to refund me my deposit. They are refusing to submit my deposit back to me and are refusing to provide me with the 20% estimation of what I currently owe them. I have sent multiple requests over the course of last week via email for them to refund my deposit.