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  Triton Property Management

  900 E Indiantown Rd Jupiter, FL 33477

• 

  Triton Property Management

  175 Toney Penna Suite 100 Jupiter, FL 33458

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/29/2025

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Triton will not answer the question if the *** owns the property that the backflow sits on for the following addresses: ************** & ****************************************************************** (ToJ) has written to me in an email and verbally told a neighbor that the property that the backflow sits on is a common element of the *** & the reason why it can hold a water utility account for those 4 homes.An *** does not have common elements, an *** has common areas.I called the Comptroller ***************** to see if the *** owns the property.The ******************* pulled the surveys & did not see any utility easements, nor any ownership to the ***.The ******************* said that the *** needs to produce a survey &deed to show proof of ************ has been requested & not received from the ***.Only a property owner can open a water utility ************ & 3353 both have the backflow permits & design on their master plan registered with the ToJ.The *** opened a water utility account registered to those properties under the *** name.The 4 mentioned properties want the water shut off for the ************* ******* ***** ****** has written that the property owners own the system and can turn the system ******** ******* ***** ****** also wrote that the standpipe located at each property is not needed.He also wrote that monitoring is not required at these properties.*** attorney approved the cancellation of the billing by the *** for 88 townhouses because the Fire ******* stated it was not needed.Our properties are deeded Fee Simple.The properties are R-3 while a live/work is R-2 per FBC 419.2.Verified by *** ***** ToJ building official.720.302 states that this chapter does not apply to: (b).The commercial..3377 does not have a meter.Please turn over the *************** that prove the *** owns the property where the backflows were built.Close these accounts like the previous management company did.The billing you are doing is illegal.Triton was the one that reinstated the billing.

• Initial Complaint

  Date:12/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The previous *** company without 4 homeowner's knowledge, entered into an agreement never disclosed to us to the very day. The *** entered into opening a utility account under my neighbor's name. For 2 years we never knew that the account was opened. After 2 years we got an email stating that we need to start paying for a backflow bill. ******* Building Codes and *************** codes state that 2 single family, detached R-3 homes cannot be masterbilled. Exactly what the *** is doing. The *** wrote the *************** 2 times to cancel the account. Then the *** quit. Triton has taken over the account and continues the illegal billing. I do not have a backflow or meter. I am being charged for a backflow charge for a service that is not on my property. Triton has said that the homeowners need to cancel the account. My name is not on the account and the bill is under my neighbor's address. You cannot cancel an account that does not exist for my property. I have tried, and the *************** will not cancel the ***'s account for my neighbor's property. The *** has to cancel the account and let the *************** the individual owners as the law states. Again, I cannot move/add a meter to equipment on my property that does not exist. I am asking the *** to stop billing me for the backflow, as I do not have one. The *** cannot masterbill for this utility. That was established with the previous *** and the ******* Building Codes and local codes. If our homes were R-2, then the *** could masterbill for the water utility.Plus it has been stated by the previous *** that the infrastructure is not there to sustain the water needed for the backflow. This is why my property does not have a backflow. If my home is connected to my neighbor's water, then that is also illegal per the ******* Building codes and ToJ codes. No one knows what would happen if someone's sprinklers were engaged. No one will answer that question. A low estimate is 51 months times $110/month is $5,610 to be refunded. I have not seen the bill since 2020. The billing came to the homeowners in December 2019. The billing started in October 2019.

  Business Response

  Date: 12/29/2023

  Good morning,

   

  The decision was handled by the Association Attorney *********************** | Attorneys At Law and the ***************, previous to Triton Property Management managing this property.  Even if we had been managing the property, we would have no control of this situation.  The *************** is who they should and probably have been dealing with to get a resolution. The association attorney's phone number is ************.  *************** water **************

  *****************

  Triton Property Management

  my cell if you have further questions: **************

  Customer Answer

  Date: 01/03/2024

   
  Complaint: 21038839
  
  I am rejecting this response because:
  
  Sincerely,
  
  *************************

  Customer Answer

  Date: 01/03/2024

  Triton Management is the holder of the account with the ***************. You are managing the account because you are billing me for the account in my assessments. In all actuality, I do not even have an account. I do not have a backflow on my property and I do not have a meter. I am being billed for an account that does not have my property address attached to it. 

  Sec. *****. - Definitions.
  Property owner means the individual, association or corporation listed in the tax roll of the county where the property is situated at the time of all determination by the town.

  Only the property holder can open an account. I attached the application for the ***************. Can you please tell me where your name appears on the title of home or on my property tax? Can you please tell me where my name is on the account? Can you please tell me how the management company knows that I am attached to my neighbor (considering it is illegal for two single family detached homes to be connected to one account)? I was never given this information from Pulte. 

  You took over the account from ***********************. It states on the application that the account is not transferable. Or are you stating that *********************** still hold the account?

  Can you please explain why Triton Management will NOT cancel the account and let the ********************** owner open the account without fraud. Please read the application and send the information where Triton Management is on my title and my property tax. 

  720.301 Definitions.As used in this chapter, the term:
  (1) Assessment or amenity fee means a sum or sums of money payable to the association, to the developer or other owner of common areas, or to recreational facilities and other properties serving the parcels by the owners of one or more parcels as authorized in the governing documents, which if not paid by the owner of a parcel, can result in a lien against the parcel.

  Can you please provide the *** governing documents that state that Triton Management controls the backflow for property *************************** and can bill property **** E ******* for maybe being attached to ***************************

  Can you please provide where in Statute 720 states that Triton can bill for water. I know it is permissible in Statute 718. **** E ******* is R-3 and CANNOT be subject to Statute 718.

  The attorney said so is not a valid answer. If the questions are not answered the next step is the DBPR.

  Business Response

  Date: 02/07/2024

  see attached

  Customer Answer

  Date: 02/12/2024

   
  Complaint: 21038839
  
  I am rejecting this response because:

  The previous management company, ***********************, stated that they were working with ************************* on the legal aspect of the billing for the 4 Cornerstones. The *** board ?  Triton Management wrote Since our previous *** president decided not to pay the *************** (TOJ) fire sprinkler water bill on your behalf, the ******************** Board has not seen any movement on getting the meters moved for individual metering.
  You cannot have any movement on moving a meter to my property because I do not have a backflow. There is no equipment to attach a water meter. *********************** wrote the *************** to cancel the accounts and asked the *************** to individually bill each homeowner. This was based on the fact that the 4 homes are R-3 and not R-2.  

  Thank you for including my attachments. I included the Warranty Deed that states my property is fee simple. ************************* got 88 townhouses out of billing that was billed through the *** per ***FR. It was found that the *** could not bill the homeowners for these expenses because their homes were fee simple. 
  ************************* stated that The ground floor is zoned commercial, while the second floor is zoned residential. The *************** states that a Live-work unit means a residential dwelling unit that includes flex space which *** be used for commercial, retail, ******, and/or services. *******************************, former vice chair of zoning, has written to me that the property is zoned residential. My property taxes state residential single family *****. I included the *** docs that state my 1st floor has flex space.  Per the *************** (3)Live-work units building regulations.2). Residential use shall be permitted on the ground floor, as an interim use that *** be converted upon application to the town, to nonresidential sometime in the future, pursuant to section 27-1160.

  If you read the Certificate of Occupancy the zoning states MXD ****************** use). This is taken directly from the *************** website Abacoa is a 2,055-acre, master-planned mixed-use community built around the concepts and principles of ************************************* Every home and building is MXD in Abacoa. Does that mean every home should have a sprinkler system? My Occupancy type is R-3 Residential. That is exactly what the fire inspector stated on my Certificate of **** Code Compliance, Residential. I have asked *********************** several times why ********************* did not state the property was commercial. He will not answer the question. Every permit issued for my property, including the fire sprinkler system installed by ***** Automatic **** Sprinkler System, state Residential. Everyone had the option to check off *********** but everyone checked off Residential. After several requests, the *** will not produce the application for the fireline. It would be very interesting to see if the *** is the only one that checked off Commercial. 
  The *** turned over the email from Pulte stating that each home was to have its own backflow like the other 9 Cornerstones in Windsor Park. Each of the 9 Cornerstones in Windsor Park receives one bill for its domestic and fireline. The billing is not run through the *** like ******* Creek. It was stated by the *** the reason for the change in ******************** was that the infrastructure was not there.

  No one will produce from the ***************, ***FR or *** the signoffs that are required to change the Abacoa ***.  Minor Amendments to the *** Development Order require signoffs from the ******* DEO and ****************************************. The Abacoa *** also states that The intent of the *** Legislation regarding build out dates is to ensure that public facilities and services are available concurrent with the impacts of development. Again the *** has stated that the infrastructure was not available in ******* Creek. In Windsor Park, ******************************* the vice chair of zoning at the time of the build, relocated the live/work units next to ********** commercial district to ensure the availability of water needed for this commercial sprinkler. Otherwise part of the live/work would have to share a backflow (like ******* Creek), while the other live/work units on Community Dr. had the infrastructure due to the Independent/Assisted living facility across the street.

  The *************** sent me a timeline for the billing considering that the *** board waited 2 years after each homeowner closed on their homes. The email is attached, but it states that The Utility considers the shared fire line to be a common element which shall be billed to the *** as they are the apparent entity responsible for ownership, operation and maintenance of the buildings private fire suppression system.  No documentation to the contrary relative to the ownership of the fire suppression system has been provided by the Developer, resident or ***.  Should the *** begin to cease payment as previously stated, per Town Code the Utility will have no other alternative than to terminate fire service to the building and notify the *** **** ******** of the situation.
   Please let us know if any additional information is needed.

  The **************** defines a common element: The ******* Condominium Act defines limited common elements as those common elements that are reserved for the use of a certain unit or group of units, as specified in the declaration of the condominium. This definition indicates that the limited common elements are a subset of the common elements.
  718.108 Common elements.
  (1) Common elements includes within its meaning the following:
  (a) The condominium property which is not included within the units.
  (b) Easements through units for conduits, ducts, plumbing, wiring, and other facilities for the furnishing of utility services to units and the common elements.
  (9) Common elements means the portions of the condominium property not included in the units.
  Are the 4 Cornerstones a *********************** (718) or *** (720)? Where in 720 does it state common element? 720 states:                                                             (2)Common area means all real property within a community which is owned or leased by an association or dedicated for use or maintenance by the association or its members, including, regardless of whether title has been conveyed to the association:
  (a) Real property the use of which is dedicated to the association or its members by a recorded plat; or
  (b) Real property committed by a declaration of covenants to be leased or conveyed to the association.
  The *************** water utilities application states, Please provide proof of ownership to establish a utility account with the ***************. So are you stating that the 4 Cornerstones are 718 and not an ***. Is this why the *** has the right to claim our properties as their own? The problem is that you have to be R-2 to be a condo association. ***************** wrote to me that Per the ******* Building code ***** Occupancies. Live/work units shall be classified as a Group R-2 occupancy. ***************** changed my Certificate of Occupancy from R-3 to R-2. When I mentioned this to *******************************, former property manager, she stated that the 4 Cornerstones could not be R-2 because that would mean that ******************** would be a condo association. She told me what to write the ***************, and ***************** changed my Certificate of Occupancy back to R-3. 

  If the 4 Cornerstones are 718 then where are our separate bylaws? This is the only way that you can bill us for a shared fireline. I have already given you the codes from the *************** for the water utilities. Two single family detached homes cannot be connected to a utility. Each home has to have its own meter. Exactly how it is done in Windsor Park. The utility company also states that you have not provided them with anything to the contrary. This is why the previous *** stopped paying the *************** because they have no legal right.

  Since you state that this can be accomplished through 720, please provide the exact statute(s). My closing statement states that Pulte will turnover ALL utilities to the homeowner within 48 hours of closing. In my *** page you included does not state anywhere that you would be taking over this utility. Can you please provide how *********************** decided to take control of the account? According to the *************** water application states that the accounts are not transferable. *********************** held the original account. ******************** would have to have the account put in their name. How come the *** will not produce these documents.

  The *************** states in Sec. 27-1106. - Neighborhood *********** ******* Subdistrict (NCL) Use.  3. At a minimum, the ground floor of all Neighborhood *********** ******* Subdistrict (NCL) designated buildings shall meet the ******* Industrial Building Code requirements at time of construction for mixed occupancy buildings. Circle back to ************* written statement, Per the ******* Building code ***** Occupancies. Live/work units shall be classified as a Group R-2 occupancy. ***************** personally had my Certificate of Occupancy changed from R-3 to R-2 to meet the ******* Building Code. However, it was *********************** that said that my Certificate of Occupancy had to be changed back to R-3. So ***************** did that. The Cornerstones do not meet the state requirement for live/work. I also spoke with the **** ******* Building Codes and Standards. He stated it had to be R-2 to be a live/work. So are the 4 Cornerstones in ******* Creek even live/work units considering that we are R-3? My property has 4 Certificates of Occupancy with no application or changes to the property. ***************** also changed the other 12 Cornerstone's Certificate of Occupancy 4 times.

  The *************** water utility recognizes the 4 Cornerstones being a part of a condo association and the current *** will not correct that. According to the **************** 11) all the fire sprinkler equipment sitting outside of the Cornerstones need to be installed indoors. The original building plans had all the equipment installed indoors. At some point ***** Automatic **** Sprinkler changed the plans for unknown reasons. I have spoken to the *** and they recommended filing a complaint. The **** 411 is not FACP compliant for outdoor use, per the manufacturer, Honeywell. They have written that they will not warrant any claims due to the improper installation. Page 2 of the ***FR appendix states the exception to the fire codes is R-3. The **************** **** Marshal's ****** has also stated that R-3 does not need a sprinkler system. ***** Automatic **** Sprinkler emailed me that R-3 does not need a sprinkler system. There is NO ******* Building Code for R-3 B. It does not exist. 

  All this and the *** states that the billing is legal. These properties are NOT even considered live/work properties under the *************** building codes and ******* Building Codes. I am not sure why the *** will not produce the water application. The *** will not explain how it claims ownership to my property. 

  *********************** told me to write to ************************* regarding the matter. I sent him an email 11/3/22 and he never responded. 
  
  
  Sincerely,
  
  *************************