Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After several calls to SEABREEZE Pest Control requesting action to be taken concerning chinch bug devastation to my front lawn, SEABREEZE came out and treated my lawn on 8/14/2024 - My lawn continues to become worse - I called again in September indicating that my lawn continues to be destroyed by Chinch bugs. Technician came out, said that my lawn did NOT have chinch bugs and told me I had a water problem. Its been raining every day for two months??? Post the Sept. visit and analysis I called another vendor to check out my lawn. Front lawn was crawling with chinch bugs.. the new vendor showed me in his hand jumping very much alive chinch bugs. SEABREEZE was notified accordingly of the other vendors findings and I requested two months reimbursement. They refused stating that I did not have chinch bugs in my lawn..that it was a water problem. I have been paying $59.95 every month for their service and my front lawn looks horrible. I have been with SEABREEZE for about a year and a half paying about $899-$900 since about June of 2023. Since SEABREEZE insists that they have professionally and proficiently treated my lawn accordingly resolving the chinch bug issues of my lawn, NOT true.. they owe me at least two months refund of $$119.90. *** or Miss who may be reading this - I am 76 year old senior - on a fixed budget, to me the result of their expensive lawn care is unacceptable. PS I am now with another vendor who came out treated my lawn and had a follow up to ensure their process was working The new vendor is almost half the price of SEABREEZE $75 every other month or $37.50 compared to SEABREEZE costing $59.95 per month.

  Business Response

  Date: 09/13/2024

  
  
  
  
  September 12, 2024
  
  
  Better Business Bureau of **********
  ******************************>*******************
  Attention:  **** *******
  Re:****** *****
  ID #********
  
  Dear Mr. **************** am writing in response to the BBB Case that was opened up by ****** *****, ID ******** with regards to her lawn having chinch bugs and the request of a refund in the amount of $119.90.  Please see the below dated notes and pictures taken by the technician every time he was out at her property.  There is a timeline and story that you can follow by reviewing the pictures and notes created by our manager who was the technician for the below lawn applications.  We feel at this time nothing is owed to *****.  We did everything properly.

  PLEASE SEE THE ATTATTACHED FULL WRITTEN RESPONSE THAT INCLUDES: TIME LINE OF EVENTS, TECHNICIAN NOTES FROM EVERY APPLICATION AND PICTURES OF THE **** EACH MONTH.
  

  We also have a video that we can provide upon your request showing that the sprinklers were not working properly.

  If there is anything else you need, please let us know.

  Thank you.
  Regards,
  
  ****-*** *****
  Office Manager
  Seabreeze Pest Control
  ************