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Business Profile

Custom Cabinets

Creative Custom Cabinetry LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:06/03/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Very similar to the other negative complaint on BBB, I contracted with ***** ***** of Western Custom Cabinetry to produce three custom wood pieces in late February 2025. The total contract was for $14,000, and he requested $7,000 upfront. He said the pieces were to be delivered the first week of April 2025 at the latest. We heard nothing, and the deadline was missed. Calls the last week of March and the first and second week of April 2025 were ignored, voicemails and text messages were not returned. Finally around the third week of April, ***** answered a call and told us that there was a delay in getting the materials (his supplier's fault, not his), so he needed two weeks to complete all pieces. Two more weeks came and went, and as you would expect at this point, no pieces. Ultimately he told us that he would just return the deposit, but he didn't have it all to give back, so he was going to return $1,000 per week. He did not follow through and did not return the ********** not hire ***** ***** or anyone from Creative Custom Cabinetry. Based on the other reviews on here, he will take your deposit, not produce any of the goods, and will disappear with your money.

Creative Custom Cabinetry LLC is NOT a BBB Accredited Business.

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