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Business Profile

Handyman

Luis "Ricky" Clas

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:01/16/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    11/8/2022 met with Luis and paid $100 cash deposit for the installation of 2 closet doors. I have the receipt. I also have his business card. Called him at least 6 times and texted him at least 8 times. He is not returning any calls or texts. Asked for deposit back and to date there has been no response from him. Please help. Thank you.
    ****** *******

    Business Response

    Date: 02/09/2023

    In my defense, I had every intention of installing the doors at his rental property, ON numerous occasions I called him and no one answered. When I did speak to him, I requested him to set up a time and date with this tenants and let me know. He gave me the tenants phone number. I called them at least 3 times and had no response.

    On Nov. 26, 2022, I had a brain aneurysm and was in the ICU unit of Bayonet PT Hospital in Hudson, FL for 2 1/2 weeks.I recovered enough to be placed in their telemetry unit. Eventually I was discharged to home care on 12/15/23. I had physical and occupational therapy and follow up visits with my doctors until being cleared for part time light duty work on 1/17/23. At my last visit with my neurologist, I was told how lucky I was to be here and to be as functional as I am. During that time period I was in no condition to conduct any business transactions.  Although I am now working part time, my finances are tight. I have every intention to return him his deposit . I need to have him provide his home address so I can send him a check. Sincerely, **** ****  ************ ******************** * **** ******* **** ** ***** ***** *** ********* * ** *****

    Customer Answer

    Date: 02/10/2023



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




    Sincerely,



    ****** ******* **

    My Address is **** ******** ***** **** ****** **** ******* ******

    When can we expect to receive the $100 check? What is our recourse if it is not received?

Luis "Ricky" Clas is NOT a BBB Accredited Business.

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