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Business Profile

Computer Dealers

Sil Micro Corp

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Dealers.

Complaints

This profile includes complaints for Sil Micro Corp's headquarters and its corporate-owned locations. To view all corporate locations, see

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Sil Micro Corp has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:09/13/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We ordered items from this company On June 4th 2023 We received a damaged package on 6/9/2023 We notified them and asked where the other items was and they claimed all sent together we have pictures to prove we never received the items except the damaged items, we have several emails providing documentation to The manager we finally got a return label sent back signed for on June 27th, We never received a refund, More emails go unanswered or no refund, Aug 10th i contacted them again and he said waiting for *** investigation still which is a lie he only opened up a claim that day and have documentation from ***. But we have worked with *** to get them documentation and pictures needed and they wanted to do inspection i said we shipped it back and have email documentation to show that because we was told still working with *** but they tell me closed it and will be contacting sender as they refund him, we are now 90 days with only partial refund We are due a full refund of $1248.31 because we never received the 5 &#***; Ubiquiti U6-Mesh-US Access Point WiFi 6 Mesh routers, and the damaged 1 &#***; Ubiquiti U6-LR UniFi 6 AX3000 4x4 MU-MIMO was partial refunded but we are due full refund plus shipping because we shouldn&#**;t pay for damaged and missing items? The company phone now doesn&#**;t work have tried from multiple numbers and Amazon pay tried to call them and email them also, As well as our credit card company. This leaves us no choice but to seek action against the company for failing to provide us the product in the first place, then taking our money and failing to refund it. Enter the amount of money you paid the business (optional)$1248.31

      Business Response

      Date: 11/07/2023

      The consumer attempted to return an item that was from a different vendor and not ours. The item he sent to us was valued at about $100 and the item he purchased from Sil Micro was at a value of about $500. Consumer is aware he is not eligible for a refund due to this.

    Sil Micro Corp is NOT a BBB Accredited Business.

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