We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Mailbox Manufacturers

The Beautiful Mailbox Co.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:09/20/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Post/Mailbox

    Customer Answer

    Date: 09/20/2023

    Business stated they did not receive front view. See attached sent to them 9/14

    Customer Answer

    Date: 09/20/2023

    Please see attached

  • Initial Complaint

    Date:04/03/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The Beautiful ************ has sold me a mail box that is not beautiful. This mail box includes a defective paint application not capable of lasting a year or two beyond the limited three year warranty which speaks to the companys expectation of poor durability. In this case, the paint splits from the mailbox edges. This company can avoid legal responsibility as per the warranty but it cant run from the court of public opinion. No company, HOA or individual would knowingly buy this substandard product in the future when viewing this companys indifference. I asked the owner to replace the mailbox and I was offered another one discounted. Suggesting I buy the same defect again demonstrates this company is in the business of reselling a product that should work the first time. This speaks to this businesses failing business model and the failure to be reputable Future buyers beware The Beautiful Mailbox Co. name is an oxymoron because this box is anything but beautiful. Its one big rip off.

    Business Response

    Date: 04/05/2023

    The Beautiful Mailbox Company has been in contact with the customer filing the complaint.  We agreed that we would be out to his home before the end of this week so that we can see the issue personally and arrive at a satisfactory solution.

    Customer Answer

    Date: 04/07/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Mailbox was replaced. 

    *********************************

  • Initial Complaint

    Date:09/02/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Awoke this morning to find a Ryder truck partially blocking my driveway and two men digging up my mailbox. By way of explanation, one of them offered to bring me my mail. I was already put off by the fact that they hadn't bothered to alert me to their presence before tampering with property, and when this guy became insistent that I take the mail from the box even though I was holding my young daughter and had reservations about who they were and what was going on, the situation escalated to raised voices. When I informed him that tampering with mail is a federal offence, he laughed.Things became even more exacerbated when I called the mailbox company. The young woman on the phone was eager to place blame on my neighbors, who had ordered the service, and did not offer an apology until I suggested one would be helpful.

    Business Response

    Date: 09/02/2022

    We apologize if you were offended

    Your mailbox is a double mounted unit that is shared between your address and your neighbors address. 


    It was your neighbor ***** that ordered the complete replacement double unit and paid for it to be installed.

    We were unaware that your neighbor did not inform you of the purchase. 
    We had no way of informing you in advance since we were not given your information.

    The installer is instructed to transfer any residual mail from the old unit to the new one.  
    When he saw you he figured it would be the right thing to hand it to you.
    There was malicious intent at all.

    We will have a discussion with our customer service people. 
    This should have been explained to you when you called

    Customer Answer

    Date: 09/02/2022

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *************************

The Beautiful Mailbox Co. is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.