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Business Profile

Bakery

Cakes By Cary, Corp.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Bakery.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/29/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Good afternoon, I would like to file a complaint about my recent transaction with Cakes By Cary where I paid for a cake order in full on May 16th in the amount of $96.30 for a cake order for Friday May 24th originally. On Monday May 20 i tested positive for Covid when I went to *********** and was advised I would have to be in quarantine for 5 days. I contacted this establishment to advise them I would have to cancel my order and was asked did i want a store credit or refund. I advised I wanted a refund and was told my refund would be processed and it would take approximately 3 to 4 days depending on my banks processing time. I have ***************** ***** as my financial institution and they are pretty quick about processing any refunds to my bank account. With all that being said, i contacted Cakes by Cary throughout the week on Thursday and Friday and was told that the person who handles refunds would reach out to me and that I would be given a status update of my refund. This has yet to happen. I have not received any follow up phone calls and my refund is also still not processed and today is Tuesday May 28, 2024. This is my 3rd order with this company and I have spent over $100 with each order. I used to be a happy repeat customer and looking forward to more future orders. However after this experience I do not want to deal with this establishment any further. I have been more than patient and should be able to get my refund for an order I PAID IN FULL for and never received the cake order. As if its not frustrating enough to be sick from Covid and dealing with the symptoms, I have also had to deal with the lack of professionalism or customer care. I have definitely learned my ****** and will take my future business elsewhere. I want my refund that is owed to me. Please help me!

    Customer Answer

    Date: 06/24/2024

    Hi ******,

    I received your email today about how you have been unsuccessful hearing back from this company and needing an update. I was able to get a refund from them after submitting my complaint to you. Whatever you did in reaching out to them, thank you a million. I know it would not have been resolved without you.

    Sincerely,

    Jacell

    Business Response

    Date: 06/24/2024

    Good afternoon

    This email is regarding complaint #********
    Which we received on May 28, from ********************************.
    We had an order already confirmed for May 23, two days before the pick-up of the order, this person decided to cancel the order, even though we have policies that cancelation must be 5 days in advance.
     We allow her to cancel and refund her money to her card.
     She was told that as soon as the person in charge returned from the trip, the refund would be made.
    As a frequent customer, she knows the service and we have never failed to any of the pick-****
    We are attaching the refund receipt issued on May 28, which has the store's cancellation policies.

    We are waiting for a response.
    Regards 

Cakes By Cary, Corp. is NOT a BBB Accredited Business.

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