Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/01/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Fabri-Tech installed our pool cage in the spring of 2018. We had no idea of the poor quality screening that they installed until now. Our pool cage roofing screens are literally disintegrating and not even 4 years old! We noticed a small tear in the top in September, before the hurricane and called them immediately. They said that they would be out in 3 weeks. Then the hurricane happened and our screens tore in many places, hanging down. We are NOT anywhere near the gulf and nobody else in our neighborhood has screen issues. No structural damage in our neighborhood like with ***, when people's cages were damaged. And, we had no pool then. We called Fabri-Tech back because nobody ever came to fix the tear. and it was bigger and hanging down. They told my husband that they had no record of our call in September, but that they would call us and repair. They never did. Then, more issues and tears kept happening in November because the screens are rotting. We have learned from the company who DID come to help us: For the roof/top part, they used cheap fiberglass screening, which is all disintegrating. They said that it typically rots in 2 years. Ours lasted about 3. ALSO, they have NEVER called us back to schedule a fix on the small tear that began the whole mess, not even knowing about the extra tears and rotting that we were discovering. Also: they basically make themselves unavailable by having all mailboxes FULL. I have called and called and they never answer, then say the mailbox is full. They dont care about customer service. They install the cage and then walk away. We never questioned who ************** hired for the cage, but had we known!!! Do not use this company! Thankfully, we have 2 nice young men, recommended on NextDoor, replacing the entire top. However, paying over $2400 on screens 3 years old is very frustrating. The cage structure is great, as well as the lake facing screens., where Fabri-Tech did use better material. The rest is disintegrating garbage. We are beyond frustrated! ******* (the owner of the company who did respond and just replaced our screens) said that the sides will be next. That will be another expense! Do not hire Fabri-Techthey have HORRIBLE customer careNONE AT ALL. You are on your own!They allowed a tear to escalate into a big mess by not responding and coming to our home. Then, we discovered WHY. They probably knew that they would have to repair the whole top, knowing the inferior quality of the screen they installed. I want some of my money BACK. WE are on fixed incomes and expected screens to last 10 years at least, which is the norm with good quality screen fabric.

  Business Response

  Date: 12/14/2022

  When screen  is purchased from any distributor theres a one or two year warranty unless you opt for Super Screen or a polyester screen  which has a 10 year warranty this job did not have Super Screen installed therefore there is no warranty from us or the manufacture of the screen after the first year or two and we do not use cheaper screen we use the same screen that everyone else uses which is ******** or Adfors .

  Customer Answer

  Date: 12/16/2022

   
  Complaint: 18484156
  
  I am rejecting this response because: We were never given any kind of option. Nobody even explained anything about the screening or material. We just trusted you. If this is the norm, then customers need to be aware that their screens may disintegrate and be given the option to upgrade.

  Also, WHY did you not even call us back? Why is your message box always full. We were able to have the screen replaced, but we had to give up on you. VERY POOR SERVICE.

  
  Sincerely,
  
  *********************************

  Business Response

  Date: 12/17/2022

  We are trying to call everyone back however we install approximately **** cages per year with that being said we have 20 to ****** customers right now that call all the time looking for replacement enclosures and its almost impossible for us to respond to everyone were doing the best that we can, you chose to go through ************ who gave you the options on your enclosure not ** we only fabricated what we were asked to fabricate by the pool company that sold you your pool and enclosure. There are a lot of people out there being very patient waiting for us to get back to them as soon as we can ,had you done that I wouldve evaluated the situation to see what I could do However you chose to go another route and use someone else and make the assumption we would just pay for it which is very unfair. we are at *************** ********** based screen company and thousands upon thousands of enclosures are missing this is why were struggling to get back to everyone and spending our time responding to things like this is making it even harder.

  Customer Answer

  Date: 12/20/2022

   
  Complaint: 18484156
  
  I am rejecting this response because:
  
  Sincerely,
  
  *********************************

  Customer Answer

  Date: 12/21/2022

  I could not find a button to add WHY I am rejecting this latest messsge:
  
  We had been waiting since Septembersince BEFORE the hurricane. When my husband reached them again in October,  a very rude lady said that he had never called.  NOT TRUE. In September he spoke with someone there who took all the notes snd said that it would be 6 weeks or so. GREAT - we accepted that. After that period had passed, my husband called back. The rude lady said that they had no record of us calling. NOT TRUE AT ALL! After that, no communication from them AND the voice mailbox was always FULL for all lines. We couldnt even leave a message. They just ignore people and dont want messages. What were we to do? We HAD to call someone else. Our screens were hanging and Fabri-Tech was unreachable.
  
  By the way, I posted on NextDoor and many people also voiced complaints. One person had a positive experience and said that Fabri-Tech called them back, after the hurricane, to see how the repair went. If they could make that call, couldnt they have called us? We were kind, available, desperate, and made our first call in September when it was a small tear and hadnt escalated to big tears and screens hanging down and leaving our pool open to debris and pests.
  
  Please add this or reopen and let me know - I will add it then.